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- Tasks: Handle customer inquiries and repair requests with excellent service skills.
- Company: Join Bernicia, a leading housing provider in the North East, dedicated to community support.
- Benefits: Enjoy 28 days leave, remote work options, health cash plan, and discounts on major retailers.
- Why this job: Make a real difference while developing your communication skills in a supportive team environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: This is a permanent, full-time role with a salary of £25,023 per annum.
The predicted salary is between 25023 - 25023 £ per year.
Customer Contact Advisor
Location: Ashington
Contract: Permanent – Full Time
Hours: 37 per week, Monday – Friday
Salary: £25,023 per annum
Closing Date: Friday 11th July 2025, 5PM
Are you passionate about delivering great customer service? If so, our Customer Contact Advisor position is for you!
About the role:
An opportunity has arisen for a Customer Contact Advisor to join our Contact Team based at our office in Ashington.
As a Customer Contact Advisor, you will primarily handle repair requests and occasionally more general inquiries.
Some calls may involve individuals experiencing difficult situations, requiring problem-solving and excellent customer service skills. You must also be proficient in using various IT systems.
About you:
Are you interested in a career with an organization committed to making a difference to customers, tenants, and communities?
Are you passionate about front-line call handling and seeking a new challenge?
You will need excellent communication skills and a team-focused approach to succeed in this role.
The Benefits:
- 28 days annual leave + bank holidays, pro-rata for part-time employees
- Opportunities for working from home, if applicable to your role, part of the week
- Health cash plan membership to save money by claiming cashback – over £1000 annually – towards healthcare such as dental, optical, physio, and more. Dependents under 21 or 24 in full-time education are also covered.
- Savings on gym memberships, cashback, and discounts from major retailers including supermarkets, travel, cinema, and more
- Generous pension scheme with life insurance of 3x salary
About us:
- We’re dedicated to helping those in need of housing. We believe a good home enables many opportunities, and we provide quality homes and services to do just that.
- Bernicia is one of the North East’s largest and most successful housing providers, serving over 60,000 customers through building, renting, selling, and managing homes, as well as providing services.
- We are people-focused, holding the Investors in People Gold Award since 2010.
- Our culture, the ‘Bernicia Way,’ is built on values of customer focus, teamwork, respect, accountability, integrity, and leadership.
For more information about this role, please contact:
Diane Bliss at 0191 238 3205
We reserve the right to close this vacancy early if we receive a high volume of applications.
________________________________________________________________
The Group is fully committed to equal opportunities and encourages applications from underrepresented groups at Bernicia.
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Customer Contact Advisor employer: Bernicia
Contact Detail:
Bernicia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Advisor
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Customer Contact Advisor. Understanding the nuances of handling repair requests and general inquiries will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your problem-solving skills. Since you'll be dealing with customers in potentially difficult situations, think of examples from your past experiences where you've successfully resolved issues.
✨Tip Number 3
Research Bernicia's values and culture, particularly the 'Bernicia Way'. Being able to align your answers with their customer-focused approach will show that you're a great fit for their team.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals and values.
We think you need these skills to ace Customer Contact Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Contact Advisor position. Tailor your application to highlight your relevant experience in customer service and problem-solving.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any IT proficiency. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle difficult situations.
Write a Strong Cover Letter: In your cover letter, express your passion for delivering excellent customer service and your interest in working with Bernicia. Mention specific examples of how you've successfully managed customer inquiries or resolved issues in the past.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Contact Advisor.
How to prepare for a job interview at Bernicia
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Skills
Since the role involves handling repair requests and difficult situations, prepare to discuss how you've effectively resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with IT Systems
As proficiency in various IT systems is crucial for this role, be ready to talk about your experience with technology. If possible, mention specific software or tools you've used that relate to customer contact or support.
✨Emphasise Teamwork and Communication
Highlight your ability to work well in a team and communicate effectively. Prepare examples of how you've collaborated with colleagues to achieve common goals, as this aligns with the company's values of teamwork and respect.
