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- Tasks: Handle customer inquiries and repair requests with excellent service skills.
- Company: Join Bernicia, a leading housing provider in the North East, dedicated to community support.
- Benefits: Enjoy 28 days leave, remote work options, health cash plan, and discounts on major retailers.
- Why this job: Make a real difference while developing your communication skills in a supportive team environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: This is a permanent, full-time role with a salary of ÂŁ25,023 per annum.
The predicted salary is between 25023 - 25023 ÂŁ per year.
Customer Contact Advisor
Location: Ashington
Contract: Permanent
Hours: 20 Hours Per Week (Monday – Friday, 9.00 – 1pm)
Salary: ÂŁ25,023.00 (Pro-Rata, Per Annum)
Closing Date: 5pm on Monday 9th February 2026
Are you passionate about delivering great customer service? If so, our Customer Contact Advisor post is for you!
About the role
An opportunity has arisen for a Customer Contact Advisor to join our Contact Team based at our office in Ashington.
As a Customer Contact Advisor, you will be predominantly dealing with repair requests and on occasion more general enquiries. Sometimes the nature of these calls will involve people experiencing difficult situations where problem solving, and customer service skills are essential. You must also be proficient in using various IT systems.
About you
Are you interested in a career with an organisation committed to making a difference to customers, tenants and communities? Are you passionate about delivering front line call handling and looking for a new opportunity challenge? You’ll need excellent communication skills and a team focused approach to work to succeed in this role.
Benefits
- 28 days annual leave + bank holidays, pro‑rata for part‑time employees.
- Working from home opportunities, if applicable to your role, part‑week.
- Health cash plan membership so you can save money by claiming cash back – over £1000 each year – towards essential healthcare such as dental, optical, physio and loads more. We’ll also cover the costs of including any dependent children in the scheme – up to the age of 21 or 24 if in full time education – that you may have.
- Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
- Generous pension scheme with life insurance of 3 x salary.
About us
- We’re all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.
- We’ve built Bernicia to be a business that people want to be a part of. We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
- Everything about Bernicia is people focused, that’s why we’ve held the Investors in People Gold Award since 2010.
- We operate within a set of simple, but effective values, which blend perfectly to create our unique “Bernicia Way” culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
Contact
For more information regarding this role, please contact: Diane Blisson
0191 238 3205.
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.
The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under‑represented at Bernicia.
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Customer Contact Advisor employer: Bernicia
Contact Detail:
Bernicia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Advisor
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Customer Contact Advisor. Understanding the nuances of handling repair requests and general inquiries will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your problem-solving skills. Since you'll be dealing with customers in potentially difficult situations, think of examples from your past experiences where you've successfully resolved issues.
✨Tip Number 3
Research Bernicia's values and culture, particularly the 'Bernicia Way'. Being able to align your answers with their customer-focused approach will show that you're a great fit for their team.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals and values.
We think you need these skills to ace Customer Contact Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Contact Advisor position. Tailor your application to highlight your relevant experience in customer service and problem-solving.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any IT proficiency. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle difficult situations.
Write a Strong Cover Letter: In your cover letter, express your passion for delivering excellent customer service and your interest in working with Bernicia. Mention specific examples of how you've successfully managed customer inquiries or resolved issues in the past.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Contact Advisor.
How to prepare for a job interview at Bernicia
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Skills
Since the role involves handling repair requests and difficult situations, prepare to discuss how you've effectively resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with IT Systems
As proficiency in various IT systems is crucial for this role, be ready to talk about your experience with technology. If possible, mention specific software or tools you've used that relate to customer contact or support.
✨Emphasise Teamwork and Communication
Highlight your ability to work well in a team and communicate effectively. Prepare examples of how you've collaborated with colleagues to achieve common goals, as this aligns with the company's values of teamwork and respect.
