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- Tasks: Lead a dynamic team in delivering exceptional customer service at Aelia Duty Free.
- Company: Join Lagardère Travel Retail, a global leader in travel retail with over 5,120 stores worldwide.
- Benefits: Enjoy a 10% bonus opportunity, life insurance, on-site parking, and up to 25% store discounts.
- Why this job: Experience the buzz of the airport while developing your leadership skills in a vibrant retail environment.
- Qualifications: Previous supervisory experience in retail is essential; strong communication and team management skills required.
- Other info: Must pass a Criminal Reference Check due to airside access requirements.
The predicted salary is between 30000 - 42000 £ per year.
Supervisor (Night Shift) – Aelia Duty Free
4 days ago Be among the first 25 applicants
This range is provided by Lagardère Travel Retail. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Do you love the buzz of the airport? Enjoy working in a dynamic retail environment, where no two days are the same? If so, we have just the opportunity for you…
This role is for our Aelia Duty Free store situated in the departure lounge of Belfast International Airport; we are currently looking for an experienced, enthusiastic leader to join the team. Not only do you need a passion for retail, but you must also be able to deliver a great customer experience through being resourceful and responsive to the changing needs of the business and team members.
Outstanding service is the heart of our business, our aim is for customers who enter our stores, be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Supervisor your primary role will be to manage, lead and inspire your team to deliver high standards of customer service, enabling them to increase sales and deliver consistently high standards of customer satisfaction.
Hours: 37.5 hours, over 5 days on a rolling shift pattern
Shifts: 9PM – 5.30AM
Benefits: 10% bonus opportunity, Simplyhealth, Retail Trust, life insurance, on-site parking, up tp 25% store discounts and uniform
Key responsibilities:
- To deliver customer service in line with OSCAR Service standards
- To generate ideas for driving the business and the team forward
- To develop a motivated and empowered team through a positive management style
- Staff recruitment, planning and training
- To use relevant processes and policies to control the security of people, stock and cash
- To ensure compliance with the relevant legislation and terminal safety responsibilities as defined in the induction and period training
- The control of costs in accordance with agreed budgets
- Adherence to cash and stock control policies, ensuring and assisting others to do the same
- Responsible for team of Sales Advisors / Replenishment Assistants
Skills & Experience
- Previous experience at supervisory or managerial level in a retail (or similar) is essential
- An understanding of budgets & targets and the ability to deliver and improve them essential
- Excellent Communication skills (both verbal & written)
- Ability to work in a team or individually depending on the needs of the business
- Be able to remain professional and courteous under pressure
- Excellent interpersonal skills and team working
- Self-motivated
- Ability to quickly learn about systems, new products and procedures
100% Customer Focus
- Manage the team of Sales Advisors, ensuring they are motivated, engaged and always delivering excellent customer service
- Coaching the team to deliver service in line with our internal OSCAR model
- Rewarding and recognising excellence within the team
Stock Management
- Ensuring the store is fully replenished
- Goods receiving duties
- Stocktaking and inventory compliance
- Merchandising & pricing completed to standard
Housekeeping/Health & Safety
- Keeping the store well presented at all time
- Ensure the safe usage of all the cleaning materials
- Ensuring store and stock rooms are kept tidy in line with H&S
Security
- Ensuring security of stock on shop floor and compliance of till inventory
- Responsible for the shop floor security when on shift
- Awareness of potential security risks out with store and part of the wider airport
Our company:
Lagardère Travel Retail is a pioneering global leader in the travel retail industry currently operating over 5,120 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €6.6bn sales in 2023.
Since 2004 after the initial opening of its first duty free store in Belfast International Airport they rapidly expanded throughout the UK & Ireland and now operate 30 stores across 8 airports and 8 ferries.
We believe an inclusive and diverse culture can help businesses and people thrive. At Lagardère Travel Retail, we are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.
Accessing the airport:
A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Retail
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Supervisor (Night Shift) - Aelia Duty Free employer: Lagardère Travel Retail
Contact Detail:
Lagardère Travel Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor (Night Shift) - Aelia Duty Free
✨Tip Number 1
Familiarise yourself with the OSCAR service standards mentioned in the job description. Understanding these standards will help you demonstrate your commitment to excellent customer service during the interview.
✨Tip Number 2
Highlight your previous supervisory experience in retail or similar environments. Be ready to share specific examples of how you've motivated and led a team to achieve sales targets and deliver outstanding customer experiences.
✨Tip Number 3
Research Lagardère Travel Retail and their operations at Belfast International Airport. Showing that you understand their business model and values can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you would handle challenges related to stock management and security on the shop floor. Being able to articulate your strategies for maintaining compliance and safety will demonstrate your readiness for the role.
We think you need these skills to ace Supervisor (Night Shift) - Aelia Duty Free
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory or managerial experience in retail. Emphasise your ability to lead a team, manage customer service standards, and achieve sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your leadership skills. Mention specific examples of how you've motivated teams and improved customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, team management, and stock control. Use concrete examples to demonstrate these skills in action.
Prepare for the Interview: Anticipate questions related to team management and customer service. Be ready to discuss how you would handle various scenarios in a busy retail environment, especially during night shifts.
How to prepare for a job interview at Lagardère Travel Retail
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail environment during the interview. Share specific examples of how you've contributed to customer satisfaction in previous roles, as this aligns with the company's focus on outstanding service.
✨Demonstrate Leadership Skills
As a Supervisor, you'll need to lead and inspire your team. Prepare to discuss your leadership style and provide examples of how you've motivated teams in the past, especially in high-pressure situations.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators relevant to retail, such as sales targets and budget management. Be ready to discuss how you've successfully met or exceeded these metrics in your previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you had to handle difficult customers or manage team conflicts, and be prepared to explain your approach and the outcomes.
