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- Tasks: Keep retail spaces safe by patrolling, responding to incidents, and preventing theft.
- Company: Mitie is a leading facilities management company with a commitment to thriving communities.
- Benefits: Enjoy flexible shifts, discounts, virtual GP access, and career progression opportunities.
- Why this job: Join a fun, supportive team where every day brings new challenges and rewards.
- Qualifications: Must have a valid SIA licence or be willing to obtain one; great communication skills required.
- Other info: Flexible benefits platform allows you to customise perks to fit your lifestyle.
Better places, thriving communities.
Pay rate: £14.97ph
Shifts: Various (to be discussed at interview)
Job Overview
Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.
Qualifications & Vetting
It is preferable that you hold a current SIA licence or SIA certificates (but in some circumstances training for a licence can be provided).
It is vital that you have a full 5‑year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment terminated.
Main Duties
- Deliver industry‑leading customer service
- Deter violence and public order offences
- Conduct patrols of the store
- Utilise CCTV systems to support the reduction of crime and stock loss
- Liaise with store management teams
- Liaise with police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- Wear body‑worn CCTV to support the reduction of crime and increase colleague and customer safety
Benefits
- Contracted hours
- Annual leave entitlement
- Pension and life‑insurance schemes
- Free uniform supplied
- SIA re‑licensing programme
- Comprehensive induction and training programme
- Access to Mitie’s outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. You can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high‑street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. We also have a cycle‑to‑work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 — giving peace of mind for your dependants. We also offer a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
- Apply Now
Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie?
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Relief Retail Security Officer employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Retail Security Officer
✨Tip Number 1
Familiarise yourself with the specific duties of a Relief Retail Security Officer. Understanding the day-to-day responsibilities, such as patrolling and responding to incidents, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Network with current or former employees of Mitie. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Highlight your flexibility and adaptability in previous roles. Since this position requires travelling between different stores and working varied shifts, showcasing your ability to handle change will make you a more attractive candidate.
✨Tip Number 4
Prepare to discuss your communication skills and how you've used them in past experiences. As a Relief Retail Security Officer, you'll need to interact with store teams and local authorities, so demonstrating strong interpersonal skills is key.
We think you need these skills to ace Relief Retail Security Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Relief Retail Security Officer position. Understand the key responsibilities and required skills, such as having a valid SIA licence and strong communication skills.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous security roles or customer service experience, and ensure your CV is clear and concise.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for Mitie and how your skills can contribute to their mission of maintaining safe retail environments.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a security role.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Show Your Initiative
As a Relief Retail Security Officer, you'll need to demonstrate your ability to take initiative. Prepare examples of situations where you've proactively prevented issues or responded effectively to incidents in previous roles.
✨Highlight Communication Skills
Effective communication is key in this role. Be ready to discuss how you've successfully collaborated with teams or local authorities in the past. Use specific examples to showcase your friendly and confident approach.
✨Demonstrate Flexibility
Since the job involves travelling between different stores and working varied shifts, emphasise your flexible attitude. Share experiences where you've adapted quickly to changing circumstances or worked outside of regular hours.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about potential situations you might face as a security officer, such as dealing with theft or anti-social behaviour, and prepare your responses on how you'd handle them.
