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- Tasks: Lead a talented support team and ensure smooth service delivery.
- Company: Join a leading B2B retailer known for exceptional products and customer experience.
- Benefits: Enjoy a competitive salary, permanent position, and a supportive work environment.
- Why this job: Be part of a growing organization with a focus on excellence and innovation.
- Qualifications: Experience in service delivery management and knowledge of ITIL processes required.
- Other info: Work 3 days a week onsite in the beautiful Cullompton area.
The predicted salary is between 36000 - 60000 £ per year.
Job Description: Service Delivery Manager Location: Cullompton area, Devon – 3 days a week onsite Position Type: Permanent Salary: 45k (depending on experience) About: Franklin Bates are delighted to be working with one the leading B2B retailers in the UK whom are growing as an organisation as we move into 2025, due to their continued product(s) and commercial success. As a business they are known for: Exceptional Products, Great Customer Experience, Privately Owned and being specialists in their domain. With this in mind and due to their continued excellent service levels internally and externally, they are hiring for an experienced Service Delivery Manager. Job Overview: Being the Service Delivery Manager, you will be managing/leading a team of talented 1st & 2nd line Support. Running a smooth and efficient Service is paramount, incorporating the Helpdesk, Incidents and day to day problems that arise. The growth of the function is part of the role and will require a focussed Systems Process/Ways of Working such at ITIL to become the standard. Key Skills: Ideally an ERP, Supply Chain, WMS or Retail background Retail or eCommerce Hardware & Software incident support ITIL Qualifications: Experience: 5yrs + in a similar role Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to resolving issues. Team Player: Excellent communication and teamwork skills. Why Join Us: Innovative Environment: Work with cutting-edge technology and a forward-thinking team. Professional Growth: Opportunities for career advancement and continuous learning. Collaborative Culture: A supportive and inclusive work culture that values diversity. *Please only apply for consideration if you have full, independent right to work in the UK and you are already living in the UK permanently due to no visa sponsorship or support with relocation to the UK being available.* Franklin Bates is a leading IT recruitment consultancy specialising in Software Development, Cloud, & Data. We provide high quality contract, interim and permanent IT professionals to a broad range of technology companies within the UK. JBRP1_UKTJ
Service Delivery Manager employer: Franklin Bates Limited
Contact Detail:
Franklin Bates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarize yourself with ITIL best practices, as this role emphasizes the importance of structured service management. Understanding these frameworks will not only help you in the interview but also demonstrate your commitment to delivering exceptional service.
✨Tip Number 2
Highlight your experience in managing support teams and resolving incidents efficiently. Be prepared to share specific examples of how you've improved service delivery in previous roles, as this will showcase your leadership skills and problem-solving abilities.
✨Tip Number 3
Research Franklin Bates and their approach to customer experience. Understanding their values and how they operate will allow you to align your answers during the interview, showing that you're a great fit for their culture and objectives.
✨Tip Number 4
Prepare to discuss your strategies for team development and growth. As the role involves leading a team, demonstrating your ability to mentor and develop talent will be crucial in convincing them that you can enhance their service delivery function.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Delivery Manager position. Understand the key responsibilities and required skills, such as experience with ITIL and team management.
Tailor Your CV: Customize your CV to highlight relevant experience in service delivery and team leadership. Use specific examples that demonstrate your ability to manage support teams and improve service efficiency.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the company's needs. Emphasize your passion for delivering exceptional customer experiences and how your skills align with their goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Franklin Bates Limited
✨Understand the Company Culture
Before your interview, take some time to research Franklin Bates and their approach to customer experience. Understanding their values and how they operate will help you align your answers with what they are looking for in a Service Delivery Manager.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past, particularly in high-pressure situations.
✨Familiarize Yourself with ITIL Practices
Since the role emphasizes the importance of ITIL processes, make sure you can speak confidently about your experience with ITIL frameworks. Highlight specific instances where you've implemented these practices to improve service delivery.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of examples from your previous roles where you effectively handled incidents or improved service efficiency, and be ready to discuss the outcomes.
