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- Tasks: Support customers with returns, manage deliveries, and process orders efficiently.
- Company: Yusen Logistics aims to be the world's top supply chain logistics company, fostering connections.
- Benefits: Enjoy 25 days holiday, volunteering leave, health plans, and fitness perks.
- Why this job: Join a culture of continuous improvement and make a real impact in logistics.
- Qualifications: Strong communication skills, IT proficiency, and experience in administration or logistics required.
- Other info: Full-time role based in Wellingborough with a salary of £26,499.63.
The predicted salary is between 22000 - 30000 £ per year.
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Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of
continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
We are looking for a Full-time Tech returns Administrator to be based at our site in Wellingborough (NN8 6BS).
As a Tech returns Administrator, you will provide effective, efficient, timely and professional administrative support to meet customer contract requirement. Planning collection / deliveries based on product availability and customer requests. Preparing and processing relevant delivery / collection documents and updating reports. Processing credits for returned orders and answering queries regarding discrepancies.
This is a Full time permanent position offering a salary of £26499.63 (depending on experience).
The working schedule is predominantly Monday to Friday working 08:00 till 16:00
Benefits:
- 25 days\’ holiday (in addition to the bank holidays) and an option of 5 days Volunteering Leave annually
- Employee Referral Scheme
- Cycle to Work scheme
- Critical Illness Cover
- Health cash plan
– Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition-
- On Site Mental health First Aiders
- Employee benefits i.e., Free eye test, up to 25% off gym membership, high street vouchers
- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
- Tailored development and career opportunities
Key responsibilities:
- Effectively responding to customers in a timely and professional manner using both email and telephone
- Dealing with customer queries about deliveries and collections
- Effectively investigate customer queries in relation to orders, deliveries or collections undertaking appropriate root cause analysis and a problem-solving approach to identify and resolve issues
- Ensure that all all-relevant reports are sent to the customer at the agreed times
- Escalating potential contentious or disputed issues to the Line Manager /stakeholder at the earliest opportunity.
- Develop and maintain excellent customer relationships, acting as the key customer contact for collection queries
- Maintain and improve current working relationships with all stakeholders, ensuring a professional standard of communication in a timely manner, building trust confidence.
- To ensure all customer records and spreadsheets are updated and shared in accordance with departmental procedures
Key Requirements:
- Knowledge of logistics software or transport management systems
- experience of working within a Administration department
- Excellent Customer Service Skills
- Good, strong communication skills and telephone manner
- Highly organised
- Ability to work under pressure and meet the deadlines
- Excellent attention to detail
- Good IT skills –MS office and excel.
- Experience of working in a fast-paced environment.
We thank all applicants for their interest, however, only those under consideration will be contacted.
Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Part-time
Job function
-
Job function
Information Technology
-
Industries
Transportation, Logistics, Supply Chain and Storage
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Logistics Tech Returns Administrator employer: Yusen Logistics
Contact Detail:
Yusen Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Tech Returns Administrator
✨Tip Number 1
Familiarise yourself with logistics software and transport management systems. Since the role requires knowledge in these areas, having a solid understanding will not only boost your confidence but also demonstrate your commitment to the position.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. As you'll be dealing with customer queries, being articulate and professional can set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in a fast-paced environment. This will highlight your ability to work under pressure, which is crucial for this role.
✨Tip Number 4
Research Yusen Logistics and their values. Understanding their commitment to continuous improvement and customer relationships will help you align your answers during any interviews, making you a more appealing candidate.
We think you need these skills to ace Logistics Tech Returns Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Logistics Tech Returns Administrator. Familiarise yourself with the key tasks such as handling customer queries, processing returns, and maintaining records.
Tailor Your CV: Customise your CV to highlight relevant experience in logistics or administration. Emphasise your customer service skills, attention to detail, and any familiarity with logistics software or transport management systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your problem-solving abilities and communication skills.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Yusen Logistics
✨Research Yusen Logistics
Before your interview, take some time to learn about Yusen Logistics and their commitment to supply chain management. Understanding their values and culture will help you align your answers with what they are looking for in a candidate.
✨Showcase Your Customer Service Skills
As a Tech Returns Administrator, excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues, demonstrating your problem-solving abilities and communication skills.
✨Be Ready to Discuss Logistics Software
Since the role requires knowledge of logistics software or transport management systems, be prepared to discuss any relevant experience you have. If you’ve used specific tools or systems, mention them and explain how they helped you in your previous roles.
✨Demonstrate Organisational Skills
The job involves managing multiple tasks and deadlines. During the interview, highlight your organisational skills by discussing how you prioritise tasks and manage your time effectively, especially in fast-paced environments.
