Domestic Abuse Referrals and Advice Manager

Black Country Women's Aid Let us introduce ourselves… Black Country Women's Aid (BCWA) is an ambitious, dynamic exciting charity working across the Black Country and wider West Midlands providing support services to victims of domestic and sexual violence and abuse, stalking, human trafficking and exploitation. The services also support women within the criminal justice system, many of whom have been victims of violence and abuse. Are you a highly skilled individual who can lead a team of specialist advisers delivering high-quality services to victims? Are you motivated with experience of working with adults and /or those who have experienced trauma and abuse? Do you have good interpersonal skills, compassion, and understanding of the complexities of abuse and know how to meet targets? If you are self-driven, compassionate and hardworking with lots of ambition we would love to hear from you. Job Title: Domestic Abuse Referrals and Advice Manager Position available: 1 full-time position, 37.5 hours (Monday – Friday, 7.5 hours per day, covering Black Country region Salary: £34,946 – £39,863 Closing date: 13 February 2025 Interview date: Week commencing 24 February 2025 BCWA reserve the right to close this advertisement early if sufficient applications are received. Interviews will be held face-to-face. The Role: Domestic Abuse Referrals and Advice Manager BCWA receive a high volume of referrals requiring advice and guidance as well as specialist support via the Independent Domestic Abuse Advisers or Domestic Abuse Practitioners. This role will manage the "front door" of domestic abuse services. The job will * Manage and oversee all referrals/risk levels into the BCWA domestic abuse support service and ensure that they are accurately inputted, contacted and triaged within specific timescales. * Respond to immediate needs of victims calling BCWA or attending offices for help and support providing high-quality advice, guidance and access to ongoing support. * Maintain accurate records for data analysis, trends and performance management. * Initiate, develop, maintain and monitor multi-agency links through procedures and protocols to keep safety central to all services for victims of domestic violence. * BCWA aim to achieve accreditation for its Helpline service during 2025/26 and this position will lead on the development and preparations for this standard. This is a challenging role that requires attention to detail on systems and processes associated with the management and support of victims of violence and abuse, excellent interpersonal skills, focus on and commitment to exploring the experience of victims. Click "Apply" to be emailed information about how to complete your application. CVs will not be accepted. Community Services Directorate Black Country Women's Aid Community Services Directorate include; * Community Domestic Violence and Abuse Support Services (Sandwell, Walsall and Dudley) * Black Country wide IRIS (primary care) educator and advocacy service * Black Country Rape and Sexual Abuse Support Services * Black Country Children and Young person's service * West Midlands Stalking Service Black Country Women's Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. Important information for all positions All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order)1975. It will be necessary for an enhanced disclosure to be made to the Criminal Records Bureau for details of any previous criminal convictions. Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checks As a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks: Right to work in the UK Under Section 8 of the Asylum and Immigration Act, we, as a responsible employer need to ensure that we do not employ anyone illegally. To avoid discrimination we treat all job applicants equally. We, therefore, ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed the unsuccessful candidate's documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you. References Following your interview, two references will be sought. One of these should be your current or most recent employer or a professional character reference. DBS All positions are subject to DBS checks at the relevant level