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- Tasks: Support customers in financial difficulty through calls and emails, creating tailored repayment plans.
- Company: Join Octopus Energy, a company dedicated to making a positive impact on the planet.
- Benefits: Enjoy a supportive work environment with flexible interview processes and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while working in a fast-paced, empathetic team culture.
- Qualifications: Passion for customer service is key; experience in credit collections is a bonus but not essential.
- Other info: We value diverse perspectives and encourage everyone to apply, regardless of meeting all requirements.
The predicted salary is between 28800 - 43200 £ per year.
1 week ago Be among the first 25 applicants
Coventry (GB)
Octopus Energy UK – Credit /
Full-time /
On-site
Are you passionate about making a positive impact on the planet and delivering exceptional customer experiences?
Octopus Energy is looking for passionate and empathetic individuals to join our incredible team in Coventry as Credit Specialists. Our team plays a vital role in the business, helping to support Octopus Energy customers, who may have found themselves in financial difficulty.
Our customers are at the centre of everything we do, so it’s on us to help and support them if they find themselves in financial difficulty. As a Credit Specialist, you should understand that each customer’s situation is different so we’re looking for someone who can use their own initiative to tackle a range of sensitive customer scenarios. This role will include a significant level of outbound calling to our customers, so the ability to demonstrate a deep care for our customers over many conversations will be key.
What you\’ll do:
- Talking to customers that might be in financial difficulty.
- Handling customer communications through a range of channels such as inbound and outbound phone calls, emails and text messages.
- Using your initiative to find the best way forward through agreeing appropriate repayment plans using external tools such as PayLink to review affordability levels and engage with customers to agree repayment plans.
- Own customer issues from start to finish, resolving problems and maintaining contact throughout.
- Identifying vulnerabilities customers may have – both financially and non-financially – to ensure we are providing the most appropriate level of care and service to them.
What you\’ll need:
- Be passionate about customers and always seek to provide a first class service.
- A fast learner that has meticulous attention to detail.
- Fluid and comfortable in a fast paced environment where you might be pulled in different directions.
- Experience in credit collections or the energy industry is a bonus, but not essential – we\’re more interested in your passion for helping customers and making a difference.
- Able to manage your own workload.
- Helpful and patient (it’s a job with a thousand questions!)
- Strong emotional resilience and empathy to support customers through challenging conversations at pace
- A self starter that can use their own initiative to problem solve and make sound decisions.
E£0 – E£0 a year
Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at hiring@octoenergy.com and we’d love to help!
If this sounds like you then we\’d love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we\’ll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we\’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
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Job function
Finance and Sales
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Industries
Utilities and Environmental Services
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Credit Specialist employer: Octopus Energy
Contact Detail:
Octopus Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Specialist
✨Tip Number 1
Familiarise yourself with Octopus Energy's values and mission. Understanding their commitment to customer care and sustainability will help you align your responses during interviews, showcasing your passion for making a positive impact.
✨Tip Number 2
Prepare for role-play scenarios that may come up in the interview. Since the job involves handling sensitive customer situations, practising how to approach these conversations can demonstrate your empathy and problem-solving skills.
✨Tip Number 3
Research common challenges customers face in financial difficulty, especially in the energy sector. Being knowledgeable about these issues will allow you to discuss potential solutions confidently and show your initiative.
✨Tip Number 4
Network with current or former employees of Octopus Energy on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to tailor your approach and questions during the interview process.
We think you need these skills to ace Credit Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Credit Specialist position. Understand the key responsibilities and required skills, such as empathy, attention to detail, and the ability to handle sensitive customer situations.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise any previous customer service or credit collection experience, even if it's not directly in the energy sector. Use specific examples to demonstrate your passion for helping customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are passionate about making a positive impact on customers' lives and how your skills can contribute to Octopus Energy's mission. Be genuine and let your personality shine through.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a role that involves customer communication.
How to prepare for a job interview at Octopus Energy
✨Show Your Passion for Customer Care
Octopus Energy is all about putting customers first, especially those in financial difficulty. Be prepared to share examples of how you've gone above and beyond to help customers in the past, demonstrating your empathy and commitment to providing exceptional service.
✨Demonstrate Problem-Solving Skills
As a Credit Specialist, you'll need to tackle sensitive situations with care. Think of specific instances where you've used your initiative to resolve customer issues or create effective repayment plans. Highlighting your ability to think on your feet will impress the interviewers.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to simulate customer interactions. Practise handling difficult conversations and showing empathy. This will help you feel more confident and showcase your communication skills effectively.
✨Research the Company Culture
Understanding Octopus Energy's values and mission is crucial. Familiarise yourself with their commitment to sustainability and customer care. This knowledge will allow you to align your answers with their ethos and demonstrate that you're a great fit for their team.
