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- Tasks: Be the first point of contact for public inquiries and provide excellent customer service.
- Company: Join ACRO, a leader in criminal records processing supporting global law enforcement.
- Benefits: Enjoy flexible working hours, generous leave, and wellbeing support.
- Why this job: Make a difference in public safety while thriving in an inclusive work culture.
- Qualifications: Experience in customer service and clerical tasks is essential.
- Other info: This is a temporary role for 12-18 months with opportunities for development.
The predicted salary is between 24000 - 36000 £ per year.
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ACRO Customer Services Advisor HC621544
Job Title: ACRO Customer Services Advisor
Work Location: Near Fareham
Hours per week:37 hours, Monday – Friday with flexible office hours. The successful candidate is expected to be flexible within the Customer Service opening hours between 07.30 – 18.00 Mon-Fri
Contact Type: Temporary for 12-18 months
Closing date: 9th July 2025 @ 23.59
We are looking for an enthusiastic and motivated individual to join us as a Customer Services Advisor, within a national policing unit.
More about the Role
The successful applicant will be the first point of contact for all types of telephone calls and emails from the public and Police Forces requesting information on the services provided by ACRO.
You will also be responsible for ensuring callers are given the correct advice and information, resolving application issues andre-directing the caller to other specialists within ACRO as necessary.
You will be the public face of ACRO with an emphasis on maintaining a high standard of service.
If you would like to find out more information about the role, please click Here
More about Us
ACRO Criminal Records Office supports UK and international law enforcement by processing criminal records for the purposes of public protection, safeguarding and worldwide community safety.
We are growing, now employing more than 300 people to support the fight against crime as a global leader in our field.
All ACRO staff are employees of Hampshire and Isle of Wight Constabulary, and are provided with the same benefits of working within the public sector as other members of police staff.
Our culture and work environment aim to ensure that everyone feels included and valued. We invest in our people so that they can thrive, realise their potential and enjoy coming into work.
We are located in an attractive and modern business park close to the M27 between Portsmouth and Southampton.
Please visit our website for the full range of products and services we provide to UK police forces and international agencies
What we Offer
As members of Hampshire and Isle of Wight Constabulary police staff you will have access to a wide benefits package*, including but not limited to:
- A hybrid working environment with flexible working hours
- Family friendly policies supporting those with caring responsibilities
- Generous annual leave entitlement starting at 24 days (pro-rata for part-time workers) in addition to public holidays, rising to 29 after five years’ service.
- Access to a wide range of learning and development opportunities
- Retail, holiday and leisure discounts through Hampshire Police Leisure and Sports Club or Blue Light Card
- Excellent wellbeing support including onsite wellbeing rooms and access to Employee Assistance Programme
- Staff representation groups and inclusion network
Application and Interview
If you’ve never completed a competency-based application or interview before, make sure you read each competency or value in detail, research the STAR (situation, task, action, result) format and use it when giving evidence.
Please note you do not need to add a CV or covering letter, and these documents will not be reviewed when considering your application.
We would encourage you to visit our Join Us page, where you can find more information on the development and progression available, and view our candidate guidance.
- Proven experience of working in a professional environment, performing a range of clerical tasks, including word processing and maintaining and updating manual and computerised filing systems with speed and accuracy.
- Proven experience of customer contact, particularly on the telephone, including handling difficult callers and sensitive matters.
- Proven experience of working with minimal supervision.
For guidance completing our application form, please clickhere .
Contact details for an informal discussion
The ACRO HR Team can be contacted by email at acro.personnel@hampshire.police.uk or by phone on 02380 451651.
To discuss the role in confidence, or for guidance on the recruitment process, please contact the hiring manager on michelle.lys@acro.police.uk
*note some benefits are subject to a minimum service requirement.
Please note that the email address you supply when submitting an application will be used for contact throughout the full lifecycle of that vacancy. You will not be able to amend your contact details. You should therefore ensure that you choose an appropriately accessible email address, being mindful that the process may take several months for some roles.
Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.
Hampshire & Isle of Wight Constabulary is an equal opportunities employer that positively promotes flexible working, enabling officers and staff to achieve a healthy work-life balance whilst meeting operational requirements of the constabulary. We actively encourage applications to be made on a full time, part time or flexible working basis.
The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under-represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting: positive.action@hampshire.pnn.police.uk
The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.
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ACRO Customer Services Advisor HC621544 employer: Hampshire County Council
Contact Detail:
Hampshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ACRO Customer Services Advisor HC621544
✨Tip Number 1
Familiarise yourself with ACRO's services and the role of a Customer Services Advisor. Understanding the specific needs of the public and police forces will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Practice handling difficult customer interactions. Since you'll be the first point of contact, showcasing your ability to remain calm and professional under pressure can set you apart from other candidates.
✨Tip Number 3
Highlight your flexibility in working hours. The role requires adaptability within the customer service opening hours, so be prepared to discuss your availability and willingness to work varied shifts.
✨Tip Number 4
Connect with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable for tailoring your approach during the application process.
We think you need these skills to ace ACRO Customer Services Advisor HC621544
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the ACRO Customer Services Advisor position. Tailor your application to highlight relevant experiences that align with these expectations.
Use the STAR Method: When addressing competencies in your application, utilise the STAR (Situation, Task, Action, Result) method. This structured approach will help you present your experiences clearly and effectively.
Focus on Customer Service Skills: Emphasise your experience in customer service, particularly in handling calls and resolving issues. Provide specific examples of how you've successfully managed difficult situations or provided excellent service.
Follow Application Guidelines: Remember that a CV or covering letter is not required for this application. Ensure you complete the application form as instructed, focusing on the competencies outlined in the job description.
How to prepare for a job interview at Hampshire County Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Customer Services Advisor. Familiarise yourself with ACRO's services and how they support law enforcement, as this will help you answer questions confidently.
✨Prepare for Competency-Based Questions
Since the interview will likely include competency-based questions, use the STAR method (Situation, Task, Action, Result) to structure your responses. Think of specific examples from your past experiences that demonstrate your customer service skills and ability to handle difficult situations.
✨Show Enthusiasm and Motivation
As the role requires an enthusiastic and motivated individual, be sure to convey your passion for customer service during the interview. Share why you want to work for ACRO and how you can contribute to their mission of public protection and community safety.
✨Practice Active Listening
During the interview, practice active listening by paying close attention to the interviewer's questions and responding thoughtfully. This will not only show your communication skills but also your ability to engage effectively with callers in the role.
