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For Companies At a Glance
- Tasks: Lead a team to enhance customer experience and drive business performance.
- Company: Join Notting Hill Genesis, a leading not-for-profit housing association in London.
- Benefits: Enjoy flexible working, generous leave, staff discounts, and health cash plans.
- Why this job: Make a real impact on residents' lives while developing your career in a supportive environment.
- Qualifications: Experience in housing or project delivery; professional qualifications are a plus.
- Other info: Diversity is key; we welcome applications from all backgrounds.
The predicted salary is between 49000 - 57000 £ per year.
As our Business Improvement Manager, you will play a pivotal role in driving performance, innovation, and customer experience across our market rent portfolio.Leading a team focused on renewals and operational excellence, you’ll deliver strategies that maximise revenue, enhance resident retention, and improve compliance and service delivery.
Reporting to the senior leadership team, the Business Improvement Manager will be responsible for shaping business processes, leading data-driven projects, and supporting our continued ambition to be a leading name in the private rented sector.From analysing operational trends to embedding continuous improvement practices, this is a hands-on role where you will influence the resident journey, ensure legislative compliance, and make a tangible impact on business outcomes.
This is an ideal opportunity for a results-driven individual with strong experience in housing, customer service, project delivery, and team leadership. If you\’re a strategic thinker with a passion for improving services and driving change, we want to hear from you.
How you’ll do it
- Lead the Renewals Team, setting clear strategic direction for tenancy renewals and rent increases across 4,200+ homes.
- Identify and implement continuous business improvement initiatives that enhance performance, increase revenue, and improve customer outcomes.
- Ensure full compliance with industry legislation, statutory requirements, and health & safety standards.
- Oversee data quality, performance reporting, and audit processes to inform operational decisions and business planning.
- Deliver high-quality reports and presentations to senior stakeholders, translating insights into action.
- Champion a customer-first approach by embedding resident feedback into service improvements and driving engagement.
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation . Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence .If not already qualified, there may be an expectation to study towards a professional qualification.
- Proven experience in business improvement, project delivery, or operational leadership within the housing or private rented sector
- Strong understanding of compliance, legislative requirements, and performance reporting
- Excellent leadership and stakeholder management skills, with a track record of motivating teams to achieve results
- Experience managing tenancy renewals or rent setting processes
- Professional qualification in housing, business management, or a related field:TPI (Level 2) and/ or Propertymark (Level 3)
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential . Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance – free confidential advice and counselling services provided by independent specialist organisations .
- Health cash plan
- Staff discounts – we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans – season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London.We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation .We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments .
Step 1: If you are interested, please send your application now! Closing date is 11th July 2025
Step 2: Successful candidates will be asked to do an assessment
Step 3: Successful candidates will be invited to interview
Please apply for this role online.If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
- Salary £57,271 to £63,635 per annum for 35 hours per week.
- Frequency Annual
- Job Reference nhg/TP/859/1542
- Contract Type Fixed Term
- Contract Details Maternity leave cover
- Location Bruce Kenrick House, United Kingdom
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Business Improvement Manager employer: Notting Hill Genesis Group
Contact Detail:
Notting Hill Genesis Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Improvement Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the housing sector, especially around compliance and customer service. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving industry.
✨Tip Number 2
Network with professionals in the housing and property management sectors. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities within organisations like ours.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams or projects that resulted in measurable improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively during interviews.
✨Tip Number 4
Showcase your understanding of data-driven decision-making by being ready to discuss how you've used data to inform business strategies in the past. Highlight any experience you have with performance reporting and how it has impacted your previous roles.
We think you need these skills to ace Business Improvement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business improvement, project delivery, and operational leadership within the housing sector. Use specific examples that demonstrate your ability to drive performance and enhance customer outcomes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving services and driving change. Mention how your strategic thinking aligns with the company's goals and how you can contribute to their mission in the private rented sector.
Highlight Compliance Knowledge: Given the importance of compliance in this role, emphasise your understanding of industry legislation and statutory requirements. Provide examples of how you've ensured compliance in previous roles.
Showcase Leadership Skills: Demonstrate your leadership abilities by discussing your experience in managing teams and motivating them to achieve results. Include any relevant metrics or outcomes that showcase your success in leading projects or initiatives.
How to prepare for a job interview at Notting Hill Genesis Group
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what the Business Improvement Manager role entails. Familiarise yourself with the key responsibilities such as leading the Renewals Team and implementing continuous improvement initiatives. This will help you articulate how your experience aligns with their needs.
✨Prepare Data-Driven Examples
Since the role involves overseeing data quality and performance reporting, come prepared with specific examples from your past experiences where you used data to drive decisions or improvements. Highlight any successful projects that resulted in enhanced customer outcomes or increased revenue.
✨Showcase Leadership Skills
As a Business Improvement Manager, strong leadership is crucial. Be ready to discuss your leadership style and provide examples of how you've motivated teams to achieve results. Think about times when you successfully led a project or initiative and how you managed stakeholder relationships.
✨Emphasise Compliance Knowledge
Given the importance of compliance in this role, be prepared to discuss your understanding of industry legislation and statutory requirements. Share any relevant experiences where you ensured compliance and how it positively impacted service delivery or operational excellence.
