Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers troubleshoot software issues and answer technical questions daily.
- Company: Join a global tech company known for innovation and customer support excellence.
- Benefits: Enjoy hybrid work options and competitive pay of £150-£200 per day.
- Why this job: Be part of a diverse team making a real impact in tech support.
- Qualifications: 2-4 years in technical support with skills in JavaScript, CSS, and HTML required.
- Other info: We promote inclusivity and welcome applicants from all backgrounds.
The predicted salary is between 30000 - 48000 £ per year.
Technical Support Engineer (JavaScript) – Staines/Hybrid – 12 Months – £150-£200 per day
A global technical company is seeking an experienced Technical Support Engineer to join their team on an initial 12-month assignment. The successful candidate will resolve technical cases created by customers seeking help to understand or troubleshoot unexpected behaviors or to answer technical questions about the software and platform.
Skills and Experience:
- 2 – 4+ years of customer-facing technical support experience
- Working knowledge of components in a web applications stack
- Experience in one or more of the following: JavaScript, CSS, HTML, XML
- Experience with Relational Databases (e.g., MySQL, MariaDB, Oracle)
- Proficiency in writing or debugging JavaScript or other object-oriented languages
- Experience using browser debug tools such as IE F12 tools, Firebug, Chrome Developer Tools, etc.
- Excellent verbal and written communication skills
- Ability to work well in a team environment
- Strong commitment to quality and customer service
- Ability to understand and communicate complex issues and technical processes
- Professional demeanor when handling complex user issues and customer interactions
Additional Information:
Huntress Search Ltd acts as a Recruitment Agency for permanent roles and as a Recruitment Business for temporary roles.
We promote a diverse and inclusive recruitment process, ensuring equal opportunity for all applicants regardless of race, sexual orientation, disability, age, or gender. We encourage applications from candidates of all backgrounds and will provide necessary accommodations to ensure a fair process.
Please Note: We can only consider applications from candidates who have the right to work in the UK.
#J-18808-Ljbffr
Technical Support Engineer (JavaScript) employer: Huntress - Key Accounts
Contact Detail:
Huntress - Key Accounts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (JavaScript)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially JavaScript, CSS, and HTML. Being able to demonstrate your knowledge of these technologies during interviews can set you apart from other candidates.
✨Tip Number 2
Practice using browser debug tools like Chrome Developer Tools or Firebug. Being able to troubleshoot issues on the spot will show your practical skills and confidence in handling technical problems.
✨Tip Number 3
Prepare for potential scenario-based questions where you might need to explain how you would handle a complex user issue. This will showcase your problem-solving abilities and your commitment to customer service.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the role, which can be invaluable during your interview.
We think you need these skills to ace Technical Support Engineer (JavaScript)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer-facing technical support experience and relevant skills in JavaScript, CSS, HTML, and relational databases. Use specific examples to demonstrate your proficiency in these areas.
Craft a Strong Cover Letter: Write a cover letter that addresses the key requirements of the job. Mention your experience with browser debug tools and your ability to communicate complex technical issues clearly. Show enthusiasm for the role and the company.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved technical issues in the past. Highlight your commitment to quality and customer service, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Huntress - Key Accounts
✨Showcase Your Technical Skills
Be prepared to discuss your experience with JavaScript, CSS, HTML, and XML. You might be asked to solve a technical problem on the spot, so brush up on your coding skills and be ready to demonstrate your proficiency.
✨Familiarise Yourself with Debugging Tools
Since the role involves troubleshooting, make sure you are comfortable using browser debug tools like Chrome Developer Tools or Firebug. You may be asked how you would approach debugging a specific issue, so have examples ready.
✨Communicate Clearly
Excellent verbal and written communication skills are crucial for this role. Practice explaining complex technical concepts in simple terms, as you will need to help customers understand issues they face.
✨Demonstrate Customer Service Commitment
The company values a strong commitment to quality and customer service. Be prepared to share examples of how you've successfully handled difficult customer interactions in the past, showcasing your professional demeanor.
