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- Tasks: Service and repair Volvo construction equipment while seeking revenue opportunities.
- Company: Join a leading IT services company focused on delivering top-notch customer service.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and wellness support.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Must have a formal engineering qualification and experience in heavy construction plant maintenance.
- Other info: Opportunity for overtime and training courses to enhance your skills.
The predicted salary is between 30000 - 42000 £ per year.
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About the Role:
We are looking for a Field Service Engineer to report into our Stirling depot, this role will be covering southwest Scotland.
About the Role:
We are looking for a Field Service Engineer to report into our Stirling depot, this role will be covering southwest Scotland.
The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representative\’s and your Line Manager.
What you will be doing:
- Service and repair Volvo construction equipment or miscellaneous equipment
- Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer
- Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions
- Work in line with quotations and time guides, highlighting to management where additional work may be required
- Ensure software updates are installed as new versions are released
- Complete tablet inputs, electronic reports and timesheets in ‘real time\’ providing comprehensive details of the work undertaken
- Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion
- Able to work overtime as and when required and to honour reasonable call out requests
- Attend any relevant product or systems training courses
Requirements
Knowledge, Skills, And Experience
In order to set you up for success, we look for the following skills and experience:
- A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
- Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics
- Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS
- Ability to communicate efficiently with colleagues, management and customers
- Work with a cost conscious mindset to ensure maximum profitability
- Ability to problem solve and high level of diagnostic skills
- Confident using computer systems and outlook
- High levels or attention to detail
- Conscientious in all aspects of the job
- Highly responsible, reliable, honest and trustworthy
- Ability to understand technical literature/systems
Desirable:
- Experience of Welding and Fabrication
Benefits
What We Offer You
In addition to a competitive salary, you will have access to the following benefits:
- 5% Employer Pension contribution
- 25 days annual leave + Bank Holidays
- Cycle to Work Scheme
- Life Assurance 4 x annual salary
- Yulife – Wellbeing App offering discounts and vouchers
- Financial/Physical/Mental Health Counselling and Coaching sessions
- Free Will writing service
- EAP, which includes 24/7 Doctor access
- Healthshield – Cashplan for all employees
- Family Friendly policies
- Company events
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
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Industries
IT Services and IT Consulting
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Field Service Engineer employer: SMT GB
Contact Detail:
SMT GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with Volvo construction equipment and its specific maintenance requirements. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Field Service Engineers, especially those who have worked with Volvo equipment. They can provide valuable insights into the role and may even refer you internally, increasing your chances of landing the job.
✨Tip Number 3
Prepare to discuss your problem-solving skills and past experiences with diagnostic work. Be ready to share specific examples that highlight your technical competence and ability to work under pressure.
✨Tip Number 4
Showcase your communication skills by preparing to explain complex technical issues in simple terms. This is crucial for interacting with customers and colleagues, and it will set you apart from other candidates.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in plant maintenance and heavy construction equipment. Emphasise your technical skills, especially in diagnostics and troubleshooting, to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to deliver first-class service and seek revenue opportunities, as outlined in the job description.
Highlight Relevant Qualifications: Clearly state your formal engineering qualifications and any additional training related to the role. This could include NVQ 3/C&G or any other relevant certifications that showcase your expertise in the field.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully diagnosed and resolved mechanical issues in the past. This will demonstrate your advanced diagnostic skills and ability to work efficiently under pressure.
How to prepare for a job interview at SMT GB
✨Showcase Your Technical Skills
Make sure to highlight your formal engineering qualifications and relevant experience in the repair and maintenance of heavy construction plant. Be prepared to discuss specific examples of how you've diagnosed and solved mechanical problems in the past.
✨Demonstrate Customer Service Focus
Since the role involves delivering first-class service to customers, be ready to share experiences where you effectively communicated with clients or colleagues. Emphasise your ability to identify revenue opportunities and how you’ve successfully promoted solutions in previous roles.
✨Prepare for Technical Questions
Expect questions that assess your advanced diagnostic and troubleshooting skills. Brush up on your knowledge of hydraulics, electrics, and diesel engines, as well as any relevant software systems you’ve used in the past.
✨Exhibit a Cost-Conscious Mindset
The company values a commercially focused approach, so be ready to discuss how you ensure maximum profitability in your work. Share examples of how you’ve managed costs while maintaining high-quality service.
