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For Companies At a Glance
- Tasks: Provide top-notch support to customers, resolving issues and ensuring satisfaction.
- Company: Join Civica, a global leader in GovTech, enhancing public services for over 100 million citizens.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a supportive work-life balance.
- Why this job: Make a real impact on communities while growing your career in a diverse environment.
- Qualifications: Experience with Council Tax, Civica products, and proficiency in MS Office required.
- Other info: We value inclusivity and support applicants needing accommodations.
The predicted salary is between 28800 - 43200 £ per year.
We\’re Civica, a company dedicated to creating software that delivers critical services for citizens worldwide. Our solutions are used by over 5,000 public bodies across the globe, serving more than 100 million citizens.
Our goal is to be a GovTech leader globally, supporting the needs of citizens and public service providers. Building on 21 years of growth, we are now at a pivotal stage in our journey.
If you are passionate about leveraging technology to improve public services and outcomes, Civica is the right place for you. We support your growth and career development while making a positive impact on communities.
Role Overview
As a Support Analyst / Consultant / Application Analyst, you will provide high-quality support to Civica\’s customers.
- Handle incidents, problems, service requests, and change requests professionally within SLAs, ensuring customer satisfaction.
- Develop expertise in supporting Civica’s products and solutions.
- Investigate faults using knowledge of operating systems and databases.
- Use test systems and remote support to diagnose issues.
- Own customer issues until resolution.
- Coordinate with Development and Product teams for fault resolution and defect management.
- Communicate effectively with teams to support customers and improve products.
- Build customer relationships and visit sites as needed.
Desired Skills & Experience
- Experience with Council Tax and/or Non-Domestic Rates administration.
- Experience with Civica Automation, packages, and schedulers.
- Knowledge of Council Tax and Non-Domestic Rates legislation.
- IRRV Qualification.
- Familiarity with Civica OPENRevenues Suite.
- Proficiency in MS Office, especially Excel and Word.
- Understanding of XML, HTML, and Web Services.
Benefits
Time Off & Work-Life Balance: 25 days annual leave plus bank holidays, with options to buy extra days and volunteer days.
Financial Security: Pension contributions (5% employer match), income protection, life assurance, and critical illness cover.
Health & Perks: Private medical insurance, health cash plan, dental insurance, employee communities, and referral bonuses.
Our Commitment
We promote an inclusive, diverse workplace where everyone is valued. We do not discriminate based on any protected characteristic and support adjustments for applicants requiring accommodations.
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Support Consultant employer: Civica
Contact Detail:
Civica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Consultant
✨Tip Number 1
Familiarise yourself with Civica's products and solutions, especially the OPENRevenues Suite. Understanding how these tools work will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your knowledge of Council Tax and Non-Domestic Rates legislation. Being well-versed in these areas will set you apart from other candidates and show that you're ready to tackle the challenges of the role.
✨Tip Number 3
Network with current or former employees of Civica on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Support Consultant role, which can be beneficial during your application process.
✨Tip Number 4
Prepare to discuss your experience with customer support and problem-solving. Be ready to share specific examples of how you've handled incidents or service requests in the past, as this will highlight your suitability for the position.
We think you need these skills to ace Support Consultant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and required skills for the Support Consultant position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any previous experience you have with Council Tax, Non-Domestic Rates, or Civica products. Use specific examples to demonstrate your expertise and how it can benefit Civica.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for improving public services through technology. Mention why you want to work at Civica and how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Civica
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Support Consultant at Civica. Familiarise yourself with their products, especially the Council Tax and Non-Domestic Rates administration, as well as the Civica OPENRevenues Suite.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've handled customer issues in the past. Highlight your ability to investigate faults and coordinate with teams for resolution, as this is crucial for the role.
✨Demonstrate Technical Knowledge
Brush up on your knowledge of operating systems, databases, and relevant technologies like XML, HTML, and Web Services. Being able to speak confidently about these topics will show your technical competence.
✨Emphasise Communication Skills
Effective communication is key in this role. Be ready to explain how you've built relationships with customers and collaborated with teams in previous positions. This will demonstrate your ability to support customers and improve products.
