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For Companies At a Glance
- Tasks: Handle complaints with care, investigate issues, and deliver top-tier customer service.
- Company: Join Checkatrade, the UK's leading platform for finding trusted tradespeople.
- Benefits: Enjoy a competitive salary, ongoing training, and opportunities for career growth.
- Why this job: Make a real impact while working in a supportive and collaborative environment.
- Qualifications: Experience in complaint handling and excellent communication skills are essential.
- Other info: This is a 9-month fixed-term contract with a focus on diversity and inclusion.
The predicted salary is between 21888 - 30132 £ per year.
Complaints Handler- 9-month fixed-term contract
Are you a pro at handling complaints with integrity and professionalism?
As a Complaints Handler, you\’ll be at the heart of our mission – ensuring every review and complaint is handled with care. You’ll play a key role in upholding our brand, supporting our customers, and driving excellence. If you thrive in an environment where you work collaboratively, investigate and resolve complaints all whilst delivering top-tier customer service? This is your chance to make an impact!
Location: Lakeside, Portsmouth
Where do you fit in?
Reporting to the Reviews Team Leaders, you’ll investigate with integrity, resolve complaints with confidence, and turn challenges into solutions! Own every call and email, delivering top-tier service while keeping consumers and members informed at every step. You’ll gather the facts, collaborate with teams, and drive fast, fair resolutions—all while upholding Checkatrade’s high standards. Tackle disputes head-on, make decisive calls, and ensure every review is handled professionally and on time. Stay sharp, hit your targets, and keep learning, all while protecting sensitive information. Ready to make an impact? Let’s do this!
What’s in it for you?
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Salary is £26,860 per annum
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40 hour working week, contractually shifts are between 8am and 6pm Monday to Friday.
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You’ll be part of a business where people matter and want to see you grow and your career flourish. We offer plenty of opportunities for personal and professional development and progression.
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Plenty of ongoing training and support.
We are an equal opportunities employer that is committed to diversity and inclusion in the workplace.
What do you need to succeed?
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Complaint Handling experience is a must
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Excellent people skills – confident in speaking to consumers and members.
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Well organised, able to work on your own initiative and part of a team.
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A “can-do” attitude and friendly demeanour while still pushing to get results.
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Strong admin and IT skills in Word, and Excel, with excellent written and verbal skills.
About us
We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.
We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
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Complaints Handler employer: Checkatrade
Contact Detail:
Checkatrade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Familiarise yourself with common complaint scenarios in the industry. Understanding typical issues that arise will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills by role-playing different complaint handling situations with a friend. This will help you articulate your approach to resolving conflicts effectively.
✨Tip Number 3
Research Checkatrade’s values and mission. Being able to align your personal values with the company’s ethos will show your genuine interest in the role and the organisation.
✨Tip Number 4
Prepare examples from your past experiences where you successfully resolved complaints. Having specific instances ready will allow you to showcase your expertise and confidence in handling difficult situations.
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Complaints Handler. Familiarise yourself with the skills required, such as complaint handling experience and excellent people skills, to tailor your application accordingly.
Craft a Tailored CV: Highlight your relevant experience in complaint handling and customer service in your CV. Use specific examples that demonstrate your ability to resolve complaints effectively and maintain professionalism under pressure.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their mission of delivering top-tier customer service and your commitment to upholding high standards.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Checkatrade
✨Showcase Your Complaint Handling Experience
Be prepared to discuss specific examples from your past roles where you successfully handled complaints. Highlight how you approached each situation, the steps you took to resolve the issue, and the positive outcomes that resulted.
✨Demonstrate Excellent People Skills
During the interview, focus on your ability to communicate effectively with consumers and team members. Use role-playing scenarios to illustrate how you would handle difficult conversations and maintain professionalism under pressure.
✨Exhibit a Can-Do Attitude
Employers are looking for candidates who can tackle challenges head-on. Share instances where you maintained a positive outlook while resolving issues, and explain how your attitude contributed to successful resolutions.
✨Prepare for Admin and IT Skills Assessment
Since strong admin and IT skills are essential for this role, be ready to demonstrate your proficiency in Word and Excel. You might be asked to complete a task or answer questions related to these tools, so brush up on your skills beforehand.
