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- Tasks: Provide exceptional customer service and support via calls, emails, and live chat.
- Company: GES is a global leader in the exhibitions industry, creating extraordinary event experiences.
- Benefits: Enjoy hybrid working, competitive salary, 25 days holiday, and career progression opportunities.
- Why this job: Join a dynamic team focused on innovation and sustainability in the events sector.
- Qualifications: Excellent communication skills, attention to detail, and proficiency in Microsoft Office required.
- Other info: We value diversity and inclusivity, encouraging all qualified individuals to apply.
The predicted salary is between 24000 - 36000 £ per year.
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Are you proactive and an excellent communicator who is looking to join a fast paced, dynamic exciting Company?
Do you enjoy providing exceptional customer service and solving challenges? If so, we have the job for you.
GES are currently recruiting full time Customer Care Specialists to come and join our Customer Care Team.
Based in our office at the NEC near Birmingham with hybrid working available, you will provide sales and general support for Exhibitors within the UK, via inbound and outbound phone calls, live chat, e-mail, white mail or other communication methods for all pre and post show inquiries and orders.
What will you do?
You will:
• Handle customer enquiries with appropriate and timely follow through and document all customer interactions and tasks immediately within the CRM systems.
• Resolve queries and issues both internally and with exhibitors.
• Act as a liaison between lines of business and exhibitors.
• Enter exhibitor, contractor and internal orders as appropriate, take payments, raise invoices and handle any related queries
• Outbound soft selling, sales through service and up-selling with existing clients
• Maintain and achieve all department and personal KPI’s and Objectives, as set by the department or line manager.
Who you are
You will be an excellent communicator, have great attention to detail and be proficient in time management. You will be proficient in the use of Microsoft Office: Outlook, Word, Excel and PowerPoint and will have experience working in a similar role. You will have the ability to “own” customer contacts and build relationships.
Who we are:
GES is a global full-service provider for the exhibitions industry. We deliver extraordinary event experiences through partnership-driven productions.
Our vision is to grow with our customers and create a truly sustainable future for events. Introducing innovative technology that opens opportunities for stakeholders to thrive. We want to ensure that the Events Industry continues to thrive in partnership with our people and planet.
Through our business we endeavour to:
• Support and grow with our customers to create a truly sustainable future for events.
• Introduce innovative technology that opens opportunities for stakeholders to thrive.
• Use our influence to drive positive change
This role offers a competitive salary, dependent on experience. We operate a reward strategy based on our team members receiving a salary that best reflects their experience and skill level.
Hours of work
Normal working hours are Monday to Friday 8.30am – 5pm. On occasion you may be required to work evenings and weekends during busy periods to meet the demands of the business.
Annual leave
Our holiday entitlement is 25 days per annum (plus bank holidays and statutory public holidays), pro rata for part time roles.
Development and Benefits
At GES we look to equip you with the tools required for you to progress in your career with us. With plenty of internal opportunities to move within the business and the backing of line managers, progression is key to the business growing.
In compliance with our commitment to diversity and inclusivity, we actively encourage applications from all qualified individuals regardless of age, race, ethnicity, gender, sexual orientation, disability, religion, or any other characteristic protected by law. We firmly believe in equal opportunities for all and strive to create a workplace where every individual can thrive and contribute their unique perspectives and talents.
Discrimination of any form will not be tolerated in our recruitment process, and we are dedicated to fostering an environment that values diversity and promotes fairness and equity for all applicants. Join us in our mission to build a diverse and inclusive workforce where everyone can succeed.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service and Administrative
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Industries
Events Services
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Customer Care Specialist - Fixed Term employer: GES - Global Experience Specialists
Contact Detail:
GES - Global Experience Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist - Fixed Term
✨Tip Number 1
Familiarise yourself with GES and their values. Understanding their commitment to sustainability and innovation will help you align your answers during interviews, showcasing that you're not just looking for a job, but are genuinely interested in contributing to their mission.
✨Tip Number 2
Brush up on your customer service skills, especially in handling inquiries and resolving issues. Consider role-playing scenarios with friends or family to practice your communication techniques, as this will prepare you for the dynamic environment at GES.
✨Tip Number 3
Make sure to highlight any experience you have with CRM systems during your interactions. Being able to demonstrate your familiarity with these tools can set you apart from other candidates, showing that you can hit the ground running.
✨Tip Number 4
Network with current or former employees of GES on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Care Specialist - Fixed Term
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and communication. Use specific examples that demonstrate your ability to handle inquiries and resolve issues, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Customer Care Specialist position at GES. Mention your proactive nature and how your skills align with their mission to provide exceptional customer service.
Showcase Relevant Skills: Emphasise your proficiency in Microsoft Office and any CRM systems you have used. Highlight your attention to detail and time management skills, as these are crucial for maintaining KPIs and handling customer interactions effectively.
Research GES: Familiarise yourself with GES's values and vision. Understanding their commitment to sustainability and innovation will help you tailor your application and show that you are a good fit for their team.
How to prepare for a job interview at GES - Global Experience Specialists
✨Show Your Communication Skills
As a Customer Care Specialist, excellent communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully resolved customer issues or communicated effectively.
✨Familiarise Yourself with CRM Systems
Since the role involves documenting customer interactions in CRM systems, it’s beneficial to mention any experience you have with such tools. If you’re not familiar with specific systems, express your willingness to learn quickly and adapt to new technologies.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer service scenarios. Prepare by thinking of examples where you’ve dealt with difficult customers or resolved complex issues. This will showcase your problem-solving skills and ability to remain calm under pressure.
✨Research GES and Their Values
Understanding GES's mission and values can set you apart. Familiarise yourself with their commitment to sustainability and innovation in the events industry. Be ready to discuss how your personal values align with theirs and how you can contribute to their goals.
