Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support to customers via phone and email, resolving software issues.
- Company: Join Point of Rental, a leader in rental software dedicated to customer empowerment and innovation.
- Benefits: Enjoy remote work options, competitive salary, and a supportive team culture.
- Why this job: Be part of a dynamic team, learn about cutting-edge technology, and grow your career.
- Qualifications: Experience in application support, strong communication skills, and a passion for tech are essential.
- Other info: Work from home on Mondays, Wednesdays, and Fridays; in-office on Tuesdays and Thursdays.
The predicted salary is between 24000 - 30000 £ per year.
About Point of Rental…
As a leader in rental software, we uphold the highest standards through empowerment of our customers and employees, principled decision making, innovative products and strategies, and care for all we meet. Point of Rental is searching for an individual who exhibits these values and will be an ambassador of them in the field.
About the role…
The Customer Support Specialist provides application/business support to our customers. When the \”CSS\” becomes an expert in the intricacies of our software and the hire/rental industry, there will be a potential progression opportunity to evolve into a 1st Line Customer Support Technician.
You will have had prior business/application support experience supporting external customers and preferably exposure to some of the technologies involved with the software (listed in key skills) with an emphasis on SQL server/database admin, server and client O/S, basic network troubleshooting and IIS.
Performance
- Providing telephone and email support to external customers and colleagues providing an excellent level of service
- Logging, prioritising and acting on calls via the Point of Rental Software CRM system (Salesforce)
- Ensuring that the Point of Rental Software CRM (Salesforce) system is updated in a timely manner so that the status of logged calls can be monitored, and problem reporting can be done effectively. This includes recording time taken to complete calls and the details of actions performed to troubleshoot/resolve support calls
- Ensuring that all daily tasks are carried out according to the agree procedures and within SLA’s
- Identifying trends and critical issues and escalating them to other team members or management, as required
- To be proactive in identifying areas for improvement and bringing these ideas to the attention of the relevant people and to assist in the development of the Service Desk procedures and knowledge base
- Documenting software features and business processes for use as knowledge base articles or customer fact sheets
- Treating all customers and colleagues with respect and demonstrating a commitment to the Point of Rental Software’s Equal Opportunities Policy
- Participating in testing of new releases of Syrinx products
Key Skills
- Required Languages: English
- Preferred Languages: French and/or Spanish
- Experience in 1st Line Support or Server Support role
- Fast learner
- Knowledge of SQL Server, Server 2003 and 2008 and Terminal Services (RDP) as well as PC/client Operating Systems is all an advantage
- Windows server shares and permissions
- A successful track record in application support
- Windows networking troubleshooting including Firewalls, DNS, DHCP & TCP/IP
- A strong knowledge of Microsoft environments and have proficient problem-solving skills
- Good customer service skills and confidence on the phone
- Enthusiasm for technical challenges
- A strong desire to learn and explore new areas of technology
- Patient mind for troubleshooting under pressure
- Excellent communication and customer service skills are essential
- Excellent attention to detail
- Able to follow processes
- Willingness to learn and develop skills
Advantageous Skills
- Other Languages: German, Dutch, Italian, & Portuguese
- IIS
- Crystal Reports
- SQL Server and a basic understanding of TSQL queries
- Accounting Systems including, but not limited to, Sage Line 50, Sage 200, QuickBooks, Salesforce, Pegasus Opera, Exchequer and Access Dimensions
- Experience with mobile data devices
- Hire industry terminology and business concepts
- General business processes (accounting, purchasing, sales etc)
Job Type : Full-Time, Base Salary
Annual Salary Range : £24,000 – £30,000
Schedule : M-F, Day Shift; Work from Home on Mondays, Wednesdays and Fridays; In-Office on Tuesdays and Thursdays
POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact Human Resources.
Software Support Specialist employer: Point of Rental Software
Contact Detail:
Point of Rental Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Specialist
✨Tip Number 1
Familiarise yourself with the Point of Rental Software and its features. Understanding how the software works will not only help you answer customer queries more effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Brush up on your SQL Server knowledge, especially if you have experience with database administration. Being able to discuss specific scenarios where you've used SQL in a support context can set you apart from other candidates.
✨Tip Number 3
Practice your troubleshooting skills under pressure. You might be asked to solve a problem or provide a solution during the interview, so being prepared with examples of past experiences can showcase your problem-solving abilities.
✨Tip Number 4
Highlight your customer service experience, particularly in technical support roles. Be ready to share specific instances where you went above and beyond to assist a customer, as this aligns with the values of Point of Rental.
We think you need these skills to ace Software Support Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Software Support Specialist position. Understand the key responsibilities and required skills, especially those related to SQL server and customer support.
Tailor Your CV: Customise your CV to highlight relevant experience in application support and any technical skills that align with the job requirements. Emphasise your problem-solving abilities and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your values align with those of Point of Rental. Mention specific experiences that demonstrate your ability to provide excellent customer support and your eagerness to learn.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at Point of Rental Software
✨Know Your Software Inside Out
Make sure you have a solid understanding of the software you'll be supporting. Familiarise yourself with SQL Server, Windows operating systems, and any other relevant technologies mentioned in the job description. This will help you answer technical questions confidently.
✨Demonstrate Excellent Customer Service Skills
Since the role involves providing support to external customers, be prepared to showcase your customer service skills. Think of examples where you've successfully resolved customer issues or gone above and beyond to help someone.
✨Prepare for Technical Questions
Expect questions related to troubleshooting and problem-solving. Brush up on networking concepts like DNS, DHCP, and TCP/IP, as well as any specific technologies listed in the job description. Being able to discuss these topics will show your technical competence.
✨Show Enthusiasm for Learning
Point of Rental values individuals who are eager to learn and grow. Be ready to discuss how you've approached learning new technologies in the past and express your excitement about the opportunity to develop your skills further in this role.
