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- Tasks: Assist customers with gardening advice and maintain store standards.
- Company: Dobbies is a leading garden centre retailer in the UK, passionate about plants and community.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Why this job: Join a vibrant team, learn new skills, and make a positive impact on customer experiences.
- Qualifications: Passion for customer service and plants; teamwork and reliability are key.
- Other info: Opportunities for personal development through Dobbies Academy and a supportive work culture.
The predicted salary is between 24000 - 36000 £ per year.
Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores – driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards.
Responsibilities
- Deliver inspirational gardening standards through excellent standards and service
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through high-quality product knowledge including indoor and outdoor plants, machinery and core gardening
- Working with your team to ensure the department is kept to a high standard
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service – an ideal opportunity to gain more skills and experience
Who we are looking for
- You\’ll have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role and a passion for plants
- Ability to lift heavy objects to support larger store projects
- You work well within a team, build relationships, and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hard working attitude along with you
- You are eager to learn new skills and gain new experiences
- Can demonstrate our values at all times – we\’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Wagestream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products,concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
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Horticulture Customer Advisor employer: Dobbies Garden Centres Ltd
Contact Detail:
Dobbies Garden Centres Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Horticulture Customer Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered at Dobbies. Knowing the ins and outs of indoor and outdoor plants, as well as gardening tools, will help you engage confidently with customers and demonstrate your expertise.
✨Tip Number 2
Showcase your passion for gardening during any interactions. Whether it's in a casual conversation or during an interview, sharing your personal experiences and enthusiasm for plants can make you stand out as a candidate who truly aligns with Dobbies' values.
✨Tip Number 3
Network with current employees or visit the store to get a feel for the team culture. Understanding how the team operates and what they value can give you insights that will help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss how you can contribute to driving sales and enhancing customer loyalty. Think of specific examples from your past experiences where you've successfully engaged customers or improved their experience, as this will resonate well with the hiring team.
We think you need these skills to ace Horticulture Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Horticulture Customer Advisor position. Tailor your application to highlight relevant experiences and how they align with the role.
Show Your Passion: Express your enthusiasm for gardening and customer service in your application. Share any personal experiences or knowledge about plants that demonstrate your passion and suitability for the role.
Highlight Relevant Experience: If you have previous experience in customer-facing roles, make sure to detail this in your CV. Emphasise any specific achievements or situations where you provided excellent customer service or resolved queries effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also conveys your personality and eagerness to contribute to the Dobbies team. Mention how you embody their values and your commitment to delivering a great customer experience.
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Show Your Passion for Plants
Make sure to express your enthusiasm for gardening and plants during the interview. Share any personal experiences or knowledge you have about indoor and outdoor plants, as this will demonstrate your genuine interest in the role.
✨Highlight Customer Service Skills
Since the role involves delivering excellent customer experience, be prepared to discuss your previous customer-facing roles. Provide examples of how you've successfully handled customer queries and driven sales through positive interactions.
✨Demonstrate Teamwork
Talk about your ability to work well within a team. Share instances where you collaborated with colleagues to achieve common goals, as teamwork is essential in maintaining high standards in the store.
✨Prepare for Practical Questions
Expect questions that may require you to demonstrate your problem-solving skills or how you would handle specific scenarios on the shop floor. Think about how you would approach tasks like stock control or assisting customers with heavy items.
