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- Tasks: Supervise the office team to deliver exceptional customer service and support sales operations.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier dedicated to serving the elderly.
- Benefits: Enjoy a competitive salary, bonus, generous holiday, and retail discounts.
- Why this job: Make a real difference in customers' lives while working in a supportive and innovative environment.
- Qualifications: Good leadership potential, GCSE English and Maths, and a passion for customer service required.
- Other info: Flexible working days, including bank holidays, and opportunities for personal growth.
The predicted salary is between 27360 - 38400 £ per year.
£14 per hour*+ bonus + benefits*includes temporary cost of living allowance
- Location: UK-Derbyshire-Chesterfield |
- Contract type: Permanent (Full-Time) |
- Closing date: 6th July 2025
Overview
This position is working 37.5 hours per week, any 5 in 6 days including bank holidays.
The new Office Supervisor, for Wiltshire Farm Foods Chesterfield, must be passionate and have the energy and commitment to support the Retail Sales and Operations Manager to create an exemplar of outstanding performance in customer service and sales.
As Office Supervisor you\’ll supervise the office based team to deliver exceptional service to our customers via phone and and email. Customer service and empathy for the needs of our predominately elderly customers is at the heart of what we do and you\’ll need to be part of living those values.
£14 per hour + bonus + benefits
In addition to your salary you will receive a comprehensive training program, generous annual leave holiday entitlement, the ability to buy additional annual leave, retail discounts, turkey (or voucher) at Christmas and much more!
Who we are
Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals.
We\’re dedicated to making a real difference to our customers\’ lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service.
Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers\’ needs.
This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities
- Lead the office based teams to ensure all office tasks are completed accurately and on time.
- Engage with the team and ensure all targets are being met.
- Monitor performance, coach and support team members where required.
- Maintain dialogue with the Depot Operations Manager to ensure you are all working towards the company strategy and maximising all opportunities.
- Ensure Dynamics CRM is being used productively to grow the customer base.
- Manage the office team’s rotas and holidays and arrange cover where needed.
- Liaise with the Retail Sales and Operations Manager and Depot Operations Manager to highlight concerns or success.
Additionally, to support the office team to:
Improve KPI performance e.g.
-
- New customer acquisition
- Prospect conversion
- Customer retention
- Sales and Growth
Maximise the potential of our CRM (Customer Relationship Management) system.
-
- Inbound / outbound calls
- Marketing
- Team training
- Maintain accurate records
Create an exemplar with pace & urgency:
-
- Exemplary customer service
- Local marketing best practice
- High operational standards, including Health & Safety and Audit Compliance
- Ensure execution is outstanding
Professional standards
-
- Manage internal and external communication with apetito, and other territories
About you
Essential:
- Good leadership potential, with the ability to supervise and motivate your team
- Experience of people engagement / leading a team of up to 5 people.
- Passion, energy, and commitment
- Ambition to succeed
- Empathy to deal with our customers
- Ability to effectively promote WFF
- Willingness to be ‘hands on’ and support the team in carrying out their roles e.g. tele-sales and field marketing.
- Networking skills – ability to work well with colleagues and stakeholders
- GCSE English and Maths – Good understanding of written & oral English
Desirable:
- Experience of the elderly market – an empathy for our customers
- Retail, office, administration or care experience
Personal Qualities:
Essential:
- Leading and Supervising
- Working with people
- Demonstrates an interest in and understanding of others
- Adapts to the team and builds team spirit
- Persuading and Influencing
- Makes a strong personal impression on others
- Gains clear agreement and commitment from others by persuading, convincing and negotiating
- Relating and Networking
- Establishes good relationships with customers and colleagues
- Delivering results and meeting customer expectations
- Focuses on customer needs and satisfaction
- Sets high standards for quality and quantity
Company Benefits
- Competitive salary – accredited Living Wage employer
- 33 days holiday per year, including bank holidays (which are considered a normal working day)
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme – employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Free turkey or voucher at Christmas
- apetito perks scheme including salary sacrifice options and retail discounts
Our Values
As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.
We develop a range of products designed to enhance health and well-being for all our customers.
We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people.
We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.
Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.
Learn more about apetito’s commitment to a more sustainable future .
We embrace inclusion, empowering individuals from diverse backgrounds.
Our commitment to making a real difference extends to customers, communities, and staff and we\’re on a mission to build an inclusive workplace where everyone reaches their full potential.
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Office Supervisor employer: apetito
Contact Detail:
apetito Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Supervisor
✨Tip Number 1
Familiarise yourself with the values and mission of Wiltshire Farm Foods. Understanding their commitment to customer service, especially for elderly clients, will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and engaged a team in previous roles. Be ready to discuss specific situations where you improved team performance or customer satisfaction.
✨Tip Number 3
Network with current or former employees of Wiltshire Farm Foods on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 4
Prepare to discuss your experience with CRM systems, particularly Dynamics CRM. Highlight any relevant experience you have in using such tools to enhance customer engagement and drive sales, as this is a key responsibility of the role.
We think you need these skills to ace Office Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in leadership and customer service roles. Emphasise any experience you have with elderly customers or in retail environments, as this is crucial for the Office Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've successfully managed teams or improved customer satisfaction in previous roles.
Highlight Key Skills: In your application, focus on essential skills such as empathy, communication, and team management. Use bullet points to make these skills stand out, ensuring they align with the job description provided by Wiltshire Farm Foods.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important for the role.
How to prepare for a job interview at apetito
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service, especially for elderly customers. Share examples from your past experiences where you went above and beyond to meet customer needs.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully motivated and supervised a team in the past. Highlight any specific achievements that showcase your ability to engage and support team members.
✨Familiarise Yourself with CRM Systems
Since the role involves using Dynamics CRM, it’s beneficial to have a basic understanding of CRM systems. Be ready to discuss how you’ve used similar tools to improve customer engagement or sales performance.
✨Emphasise Empathy and Communication
Given the focus on elderly customers, emphasise your ability to empathise and communicate effectively. Prepare to share instances where your communication skills made a positive impact on customer satisfaction.
