At a Glance
- Tasks: Assist customers and ensure a friendly shopping experience every day.
- Company: Join Wickes, a supportive company focused on customer service and employee development.
- Benefits: Enjoy competitive pay, bonuses, discounts, and up to 35 days of leave.
- Why this job: Great opportunity for growth in a welcoming environment with a focus on wellbeing.
- Qualifications: Previous customer service experience is preferred but not mandatory.
- Other info: Flexible working options available; apply now to join our inclusive team!
Job Title: Customer Service Assistant Salary: £11.44 per hour Job Type: Part Time Wickes Exploration Way, Arnhall Business Park, Westhill, Aberdeen, AB32 6GD The Role… Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world. Permanent and Part-time, 30 hours per week. About you… Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role. What can we offer you? You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes: If you are 21 yrs and over £11.44phr, 18 yrs – 20 yrs £10.79phr and under 18 yrs £7.94 phr. Up to £300 per month gain share bonus Up to 10% employer pension contribution Up to 35 days of annual leave including 8 days of bank holidays Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership. We aim to create an inclusive workplace with colleagues\\\\\\\\\\\\\\\’ wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process. Apply now! * Salary dependant on age. Vacancy Reference #98846 \\\\\\\\\\\\\\\”Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required – general enquiries, or direct CV applications cannot be accepted via this form\\\\\\\\\\\\\\\”
Customer Service Assistant, Aberdeen employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant, Aberdeen
✨Tip Number 1
Familiarize yourself with Wickes' customer service philosophy. Understanding their approach to customer experience will help you align your responses during the interview and demonstrate that you are a good fit for their team.
✨Tip Number 2
Highlight any previous experience in customer service roles. Be ready to share specific examples of how you've successfully handled customer inquiries or resolved issues, as this will show your capability in a similar environment.
✨Tip Number 3
Prepare to discuss your ability to work in a team. Since the role emphasizes collaboration to enhance customer experience, showcasing your teamwork skills can set you apart from other candidates.
✨Tip Number 4
Research Wickes' products and services. Being knowledgeable about what they offer will not only impress your interviewers but also enable you to provide better assistance to customers if hired.
We think you need these skills to ace Customer Service Assistant, Aberdeen
Some tips for your application 🫡
Understand the Role: Make sure to read the job description thoroughly. Understand what a Customer Service Assistant does and how you can contribute to creating a positive customer experience.
Highlight Relevant Experience: If you have previous experience in customer service, be sure to highlight it in your CV and cover letter. Provide specific examples of how you've successfully assisted customers in the past.
Show Enthusiasm: In your application, express your enthusiasm for the role and the company. Mention why you want to work at Wickes and how you align with their values of customer service and inclusivity.
Tailor Your Application: Customize your CV and cover letter to reflect the skills and qualities mentioned in the job description. Use keywords from the listing to demonstrate that you are a good fit for the position.
How to prepare for a job interview at Wickes
✨Show Your Customer Service Skills
Since the role focuses heavily on customer experience, be prepared to share specific examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and ensured customer satisfaction.
✨Understand the Company Culture
Research Wickes and understand their values and commitment to customer service. Be ready to discuss how your personal values align with theirs and how you can contribute to creating a friendly and helpful environment.
✨Prepare Questions
Think of insightful questions to ask during the interview. This shows your interest in the role and the company. You might ask about training opportunities or how they support employee development.
✨Demonstrate Flexibility
Since the job offers part-time hours and flexible working options, express your willingness to adapt to different shifts and responsibilities. This will show that you are a team player and ready to meet the company's needs.