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- Tasks: Join our team as a Customer Service Advisor, handling enquiries and ensuring customer satisfaction.
- Company: NFU Mutual is a leading UK insurance company with over 110 years of experience.
- Benefits: Enjoy full training, 20 days holiday plus Bank Holidays, and an extra day off for your birthday.
- Why this job: Be part of a supportive team that values honesty and integrity while making a real impact.
- Qualifications: GCSE Maths and English Grade C or equivalent required; previous customer service experience preferred.
- Other info: Opportunities for apprenticeships and professional qualifications available.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Advisor
Full Time
Permanent Contract
Location: Crediton NFU & NFU Mutual Agency
Hours: Monday to Friday 9am to 5pm
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the Crediton Agency.
About the role:
As a Customer Services Adviser within our small team, you’ll play a key role in the success of an expanding local business, ensuring the office runs like clockwork and our customers are always happy. Providing exceptional administrative support, you’ll handle enquiries, sales tasks, paperwork, and potentially some bookkeeping admin, with a ‘can-do’ proactive enthusiasm.
About you:
Qualified to Maths and English GCSE Grade C or equivalent is essential.
The chances are, you’ll have already worked in a similar role, so will be no stranger to applying an excellent telephone manner and a flexible, people orientated approach to everything you do. Above all though, you’ll relish the challenge of being part of a truly customer-focused, ambitious team.
Our commitment to you:
In return, you can expect amongst other things, full training in a friendly and supportive environment, a holiday allowance of 20 days per year plus Bank Holidays and an additional day off on or around your Birthday, plus free on-site parking.
Please apply in writing with CV and covering letter to:
jeremy_n_atkins@nfumutual.co.uk
Closing date for all applications: Monday 21st July 2025.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
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Customer Service Advisor Crediton employer: NFU Mutual
Contact Detail:
NFU Mutual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Crediton
✨Tip Number 1
Familiarise yourself with NFU Mutual's values and services. Understanding their commitment to customer service and the specific products they offer will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Think of situations where you went above and beyond for a customer, as this will demonstrate your proactive approach and ability to handle enquiries effectively.
✨Tip Number 3
Network with current or former employees of NFU Mutual if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach to the role.
✨Tip Number 4
Prepare thoughtful questions to ask during the interview. This shows your genuine interest in the role and the company, and it gives you a chance to assess if the agency is the right fit for you.
We think you need these skills to ace Customer Service Advisor Crediton
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experience that demonstrate your customer service skills and ability to work in a team.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or administrative support. Use bullet points to clearly outline your achievements and responsibilities, focusing on those that relate directly to the job at NFU Mutual.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at NFU Mutual
✨Show Your Customer Service Skills
Since the role is all about providing exceptional customer service, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved customer issues or went above and beyond to ensure satisfaction.
✨Demonstrate Your Team Spirit
This position requires working closely with a small team. Be ready to discuss how you collaborate with others, support your colleagues, and contribute to a positive team environment. Mention any previous teamwork experiences that showcase your ability to work well with others.
✨Prepare for Common Questions
Anticipate questions related to your experience in customer service, your understanding of the insurance industry, and how you handle challenging situations. Practising your responses can help you feel more confident during the interview.
✨Emphasise Your Willingness to Learn
NFU Mutual values personal qualities and the ability to learn quickly. Make sure to express your enthusiasm for gaining new skills and knowledge in the insurance sector. Discuss any relevant training or qualifications you are interested in pursuing.
