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- Tasks: Be the friendly face of Parkdean Resorts, welcoming guests and ensuring a smooth check-in experience.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation with stunning locations across the country.
- Benefits: Enjoy 50% off holidays, 30% discounts on food and activities, plus exclusive deals on brands you love.
- Why this job: Experience a fun team culture while making unforgettable memories for guests and owners alike.
- Qualifications: No experience needed! Just bring your passion, positivity, and team spirit.
- Other info: We prioritise wellbeing with a 24/7 support helpline and celebrate our commitment to the environment.
The predicted salary is between 24000 - 36000 £ per year.
Holiday Sales – Owner and Guest Experience Advisor – HS1
Are you a people person looking for a career with a little more fun? Then you would make a fantastic Owner and Guest Experience Advisor!
Join our receptionist team and be the face and voice of Parkdean Resorts, ensuring our guests and owners have an unforgettable experience every time.
No experience? No worries! If you’ve got pockets full of passion, positivity and Parkdean team spirit, we’ll teach you all the skills you’ll need to succeed in your new role.
So, why Parkdean Resorts?
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK’s largest holiday park organisation, we can offer:
- The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support- because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
What you will be doing…
- Greet owners and guests with a smile, ensuring a smooth and friendly check-in experience.
- Provide guests and owners with all the info they need about the park, entertainment, and local attractions, in person or over the phone.
- Support and assist with owner and guest requests and feedback and resolve issues promptly.
- Keep all admin tasks up to date, including bookings, cash reconciliation, arrivals, and filing.
- Assist in delivering memorable events for both owners and guests.
Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at [emailprotected]
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Holiday Sales - Owner and Guest Experience Advisor - HS1 employer: Parkdean Resorts UK Limited
Contact Detail:
Parkdean Resorts UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Sales - Owner and Guest Experience Advisor - HS1
✨Tip Number 1
Show your enthusiasm for customer service! When you meet potential employers or during any networking events, express your passion for creating memorable experiences for guests. This will help you stand out as a candidate who truly cares about the role.
✨Tip Number 2
Familiarise yourself with Parkdean Resorts and its offerings. Knowing the parks, entertainment options, and local attractions will not only impress during interviews but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 3
Practice your communication skills! As an Owner and Guest Experience Advisor, you'll be interacting with various people. Engaging in conversations with friends or family can help you become more comfortable and confident in delivering excellent customer service.
✨Tip Number 4
Network with current employees or join relevant online communities. Connecting with those already in the industry can provide valuable insights into the role and the company culture, which can be beneficial during your application process.
We think you need these skills to ace Holiday Sales - Owner and Guest Experience Advisor - HS1
Some tips for your application 🫡
Show Your Personality: As an Owner and Guest Experience Advisor, being a people person is key. Make sure your application reflects your friendly and approachable nature. Use a warm tone in your cover letter to convey your passion for customer service.
Highlight Relevant Skills: Even if you don't have direct experience, emphasise transferable skills such as communication, problem-solving, and teamwork. Mention any previous roles where you've interacted with customers or worked in a team environment.
Tailor Your CV: Customise your CV to align with the job description. Focus on experiences that showcase your ability to provide excellent guest service and your enthusiasm for creating memorable experiences.
Express Your Motivation: In your cover letter, explain why you want to work at Parkdean Resorts specifically. Mention their commitment to employee wellbeing and community, and how these values resonate with you personally.
How to prepare for a job interview at Parkdean Resorts UK Limited
✨Show Your People Skills
As an Owner and Guest Experience Advisor, your ability to connect with people is crucial. During the interview, share examples of how you've successfully interacted with customers or resolved conflicts in the past. This will demonstrate your suitability for the role.
✨Emphasise Your Positivity
The job requires a positive attitude and team spirit. Make sure to convey your enthusiasm for the role and the company. Talk about what excites you about working at Parkdean Resorts and how you can contribute to creating memorable experiences for guests.
✨Research the Company
Familiarise yourself with Parkdean Resorts' values, culture, and offerings. Understanding their commitment to guest experience and community involvement will help you align your answers with their mission during the interview.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the role, team dynamics, or training opportunities. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
