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- Tasks: Ensure customer satisfaction through quality initiatives and complaint resolution.
- Company: Pragmatic Semiconductor is a leader in high-volume manufacturing of integrated circuits.
- Benefits: Enjoy a full-time role with opportunities for growth and a diverse, inclusive culture.
- Why this job: Join a dynamic team focused on innovation and continuous improvement in the tech industry.
- Qualifications: Experience in semiconductor quality roles and strong communication skills are essential.
- Other info: Pragmatic values diversity and encourages everyone to be themselves at work.
The predicted salary is between 30000 - 42000 £ per year.
Customer Quality Engineer – Integrated Circuits (IC)
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Customer Quality Engineer – Integrated Circuits (IC)
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Join to apply for the Customer Quality Engineer – Integrated Circuits (IC) role at Pragmatic Semiconductor
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Talent Acquisition Adviser @ Pragmatic | Certificate in Recruitment Practice
Overview
- As Pragmatic continues to expand into high-volume manufacturing to support our global customer base, we are seeking an experienced Customer Quality Engineer with a background in Integrated Circuits (IC).
- This role is pivotal in ensuring customer satisfaction through proactive engagement, complaint resolution, and continuous improvement.
- The successful candidate will work closely with customers and internal teams to implement robust processes and quality solutions that meet or exceed expectations.
Key tasks
- Support the development and deployment of business processes and initiatives for successful customer project delivery, from pre-launch to high-volume manufacturing.
- Act as the primary interface for quality-related customer concerns, ensuring timely and effective communication and resolution.
- Drive customer-focused quality initiatives including product qualifications, failure analysis, metrics tracking, and complaint resolution.
- Provide detailed feedback and insights to internal operations teams to support continuous improvement.
- Coordinate quality investigations and implement immediate containment and corrective actions.
- Monitor the effectiveness of corrective measures and ensure sustainable improvement.
- Ensure accurate documentation and reporting of quality metrics and corrective actions.
- Maintain compliance with internal, customer, and industry standards.
Qualifications and training
- Experience in customer quality roles within the semiconductor or similar high-tech manufacturing environment.
- Proven track record of driving quality improvements in a multi-site organisation.
- Strong understanding of semiconductor processing, device physics, and quality/reliability principles.
- High proficiency in Microsoft Office tools.
- Strong interpersonal and communication skills.
- Experience with electronics industry and customer complaint handling.
- Familiarity with ISO standards and industry-specific customer requirements.
Skills and experience
- Demonstrated experience managing technical and commercial aspects of customer projects.
- Strong knowledge of Product Lifecycle Management (PLM) and New Product Introduction (NPI) processes, including:
- Quality Planning (e.g., Process Flow, FMEA, SPC, MSA, APQP)
- Root Cause Analysis (RCA), 8D Problem Solving, and Kaizen methodologies
- Manufacturing process design, development, and production validation
- Excellent organisational and presentation skills.
- Ability to work cross-functionally across departments and geographic locations.
- Strong administrative skills and the ability to meet deadlines consistently.
- Proactive approach, with the ability to represent and uphold Pragmatic’s core values.
- Audit skills and experience in formal audit programs.
Pragmatic is committed to equity, equality, diversity, and inclusion; we strive to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to be themselves at work. Please let us know if you would like any adjustments to our application and interview process.
Seniority level
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Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Quality Assurance
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Industries
Semiconductor Manufacturing
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Customer Quality Engineer – Integrated Circuits (IC) employer: PragmatIC Semiconductor
Contact Detail:
PragmatIC Semiconductor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Quality Engineer – Integrated Circuits (IC)
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in integrated circuits. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the semiconductor industry, especially those who have experience in quality engineering. Attend relevant events or join online forums to build connections that could lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven quality improvements in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Research Pragmatic Semiconductor's core values and recent projects. Tailoring your conversation to align with their mission can demonstrate your genuine interest in the company and the role.
We think you need these skills to ace Customer Quality Engineer – Integrated Circuits (IC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer quality roles, particularly within the semiconductor industry. Emphasise your skills in quality improvement, complaint resolution, and any specific methodologies like FMEA or RCA that are mentioned in the job description.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the key tasks outlined in the job description, such as driving customer-focused quality initiatives and coordinating quality investigations.
Showcase Relevant Skills: Highlight your proficiency in Microsoft Office tools and any experience you have with ISO standards. Mention your strong interpersonal and communication skills, as these are crucial for the Customer Quality Engineer role.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a quality-focused position.
How to prepare for a job interview at PragmatIC Semiconductor
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of semiconductor processing and quality principles. Be prepared to discuss specific methodologies like FMEA, SPC, and RCA, as these are crucial for the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully resolved customer complaints or driven quality improvements in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Cross-Functional Collaboration
This role requires working closely with various teams. Share experiences where you effectively collaborated across departments to achieve project goals, showcasing your interpersonal skills.
✨Understand the Company Culture
Familiarise yourself with Pragmatic Semiconductor's core values around equity, diversity, and inclusion. Be ready to discuss how you can contribute to a positive workplace culture and support these values.
