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- Tasks: Make outbound calls to gather information from students about their education experiences.
- Company: Join a growing local office focused on educational research and community engagement.
- Benefits: Enjoy flexible hours, free parking, and weekly competitions to keep things fun!
- Why this job: This role offers a chance to connect with students and make a real impact without any sales pressure.
- Qualifications: You need great phone skills, customer service experience, and a passion for engaging with others.
- Other info: Work hours are Monday to Thursday 9 AM - 7 PM, with potential early Fridays.
We are currently recruiting for an enthusiastic Outbound Tele-researcher with excellent telephone manner to work within an expanding local office. Your role will be making outbound survey calls, contacting Students and Education establishments to gain information in the form of surveys. There are no sales in this role. The Role * Making outbound calls to gain information from students regarding education establishments and after college progress * Enthusiastically engaging the caller * Going through telephone surveys * Updating internal databases with relevant information * Using questioning techniques to glean information * Based in South Shields- Close to metro station or free parking available * Weekly competitions * Hours of work – 9.00 a.m. – 7.00 p.m. Monday to Thursday with a possibility of 9.00 a.am. – 3.00 p.m. on Fridays * There is no selling in this role The Person * Must have an excellent telephone manner and be able to engage the person on the other end of the line * Be enthusiastic to keep the caller engaged * Must have previous Customer services experience * Ideally have previous outbound calling experience * Must be I.T literate * Must be motivated to work both alone and as part of a team * Be able to work to targets…
Telephone Researcher employer: All Temps Recruitment
Contact Detail:
All Temps Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Researcher
✨Tip Number 1
Familiarize yourself with effective questioning techniques. Since the role involves conducting surveys, being able to ask the right questions will help you gather valuable information and keep the conversation flowing.
✨Tip Number 2
Practice your telephone manner. Since excellent communication is key, try role-playing with friends or family to enhance your ability to engage callers enthusiastically and professionally.
✨Tip Number 3
Research common topics related to education establishments and student experiences. This knowledge will not only help you in conversations but also show your genuine interest in the subject matter during the interview.
✨Tip Number 4
Highlight your customer service experience in your discussions. Be ready to share specific examples of how you've successfully engaged with customers in the past, as this will demonstrate your suitability for the role.
We think you need these skills to ace Telephone Researcher
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Telephone Researcher position. Understand the key responsibilities, such as making outbound calls and conducting surveys, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service or outbound calling experience. Provide specific examples of how you engaged with customers and gathered information effectively.
Show Enthusiasm: Demonstrate your enthusiasm for the role in your application. Use positive language and express your eagerness to engage with callers and contribute to the team.
Proofread Your Application: Before submitting your application, carefully proofread your documents. Ensure there are no spelling or grammatical errors, as this reflects your attention to detail and professionalism.
How to prepare for a job interview at All Temps Recruitment
✨Show Your Enthusiasm
Since the role requires engaging with callers, it's crucial to demonstrate your enthusiasm during the interview. Practice a friendly and upbeat tone, as this will reflect how you would interact with students and education establishments.
✨Highlight Your Customer Service Experience
Make sure to discuss your previous customer service roles. Share specific examples of how you've successfully engaged with customers over the phone, as this will showcase your relevant experience for the outbound tele-researcher position.
✨Demonstrate Your Questioning Techniques
Prepare to discuss or even role-play how you would conduct a telephone survey. This will help illustrate your ability to use effective questioning techniques to gather information, which is a key part of the job.
✨Be Ready to Discuss IT Literacy
Since the role requires updating internal databases, be prepared to talk about your IT skills. Mention any relevant software or tools you are familiar with, and express your willingness to learn new systems if necessary.
