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For Companies At a Glance
- Tasks: Engage with clients, ensure service quality, and drive business success in a dynamic environment.
- Company: Join Worldline, a leader in digital payment solutions, fostering innovation and growth.
- Benefits: Enjoy competitive salary, private medical insurance, flexible benefits, and career development opportunities.
- Why this job: Make a real impact in the evolving payments industry while collaborating with talented colleagues globally.
- Qualifications: Seeking proactive communicators with hospitality or retail experience and basic IT knowledge.
- Other info: This is a hybrid role with a focus on diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Client Service Manager – Hospitality Mkt Job Description Client Service Manager – Hospitality Mkt
This is Worldline
At Worldline, we solve the ongoing challenges of the payment industry through innovative technology. Our digital payment and transactional solutions enable sustainable economic growth, foster trust, and ensure security across our societies. As a highly-skilled Client Service Manager, you have the opportunity to join our dynamic team and make a real impact in the fast-evolving world of payments technology.
Our team is dedicated, passionate, and continuously striving for excellence. We believe in fostering a culture of innovation, collaboration, and growth. We’re looking for an organized, proactive, and innovative individual who is motivated to deliver outstanding client experiences and drive business success.
The Opportunity
This high-profile role offers a unique chance to work closely with key clients, ensuring their satisfaction and success while contributing to Worldline’s ongoing growth. As a Client Service Manager, you will act as the vital link between the company and trusted clients, playing a crucial role in maintaining excellent service standards and uncovering new growth opportunities.
Day-to-Day Responsibilities
Your day will be filled with engaging activities that include building strong relationships with client contacts, ensuring the delivery of high-quality services, and supporting continuous improvement initiatives. You will measure service performance, report on key metrics, and develop strategies to close performance gaps. Furthermore, you will coordinate with internal teams and third-party suppliers, handle client complaints tactfully, and guide cross-functional colleagues to align with client objectives. Managing invoicing accuracy and facilitating ad hoc IT change requests will also be part of your role.
What We’re Looking For
We seek big thinkers with a passion for service excellence and a proactive attitude. You are confident communicator, thrive in a fast-paced environment, and possess a solid understanding of operational functions in hospitality or retail sectors. Resilience, creativity, and self-motivation are essential traits. Basic knowledge of IT systems related to Point of Sale and Inventory Management is desirable, along with commercial awareness and industry trend research skills.
Perks & Benefits
Joining Worldline means becoming part of a global leader in digital transformation. You’ll enjoy a competitive salary, extensive benefits—including private medical insurance, a generous pension scheme, flexible benefits, and more—and a supportive environment committed to your development. We invest deeply in training programs and career growth opportunities, fostering an inclusive culture built on our core values of Innovation, Cooperation, Excellence, and Empowerment.
Shape the Evolution
Be part of a pioneering team shaping the future of payments. Collaborate with talented colleagues worldwide, take on exciting challenges, and make a societal impact. Wherever your career takes you, Worldline will be there to support your growth.
Learn more about life at Worldline at jobs.worldline.com
We are proud to be an Equal Opportunity employer and value diversity in all its forms. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, disability, or any other protected characteristic.
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Information at a Glance Apply now Request ID: 300210 Posting Start Date: 6/13/25 Job Area: Operational Management Work Site: Hybrid Contract Type: Permanent Brand: Worldline Job Location: United Kingdom – Chester, United Kingdom – Darlington, United Kingdom – London, United Kingdom – Nottingham, United Kingdom – Wolverhampton Job Alerts Link
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Client Service Manager - Hospitality Mkt employer: Worldline
Contact Detail:
Worldline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Manager - Hospitality Mkt
✨Tip Number 1
Familiarise yourself with the latest trends in the hospitality and retail sectors. Understanding the current landscape will not only help you during interviews but also demonstrate your proactive attitude and commercial awareness, which are key traits for a Client Service Manager.
✨Tip Number 2
Network with professionals in the payments technology industry. Attend relevant events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your experience in delivering high-quality services and resolving client issues will showcase your suitability for the role.
✨Tip Number 4
Research Worldline's values and culture thoroughly. Tailoring your conversation to reflect their commitment to innovation, cooperation, and excellence will show that you're not just looking for any job, but that you're genuinely interested in being part of their team.
We think you need these skills to ace Client Service Manager - Hospitality Mkt
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Client Service Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in client service, particularly in hospitality or retail sectors. Use bullet points to make it easy to read and focus on achievements that demonstrate your proactive attitude and problem-solving skills.
Write a Strong Cover Letter: In your cover letter, express your passion for service excellence and innovation. Provide specific examples of how you've successfully managed client relationships and contributed to business growth in previous roles.
Highlight Relevant Skills: Make sure to emphasise your communication skills, resilience, and any knowledge of IT systems related to Point of Sale and Inventory Management. Mention your ability to work in fast-paced environments and your understanding of industry trends.
How to prepare for a job interview at Worldline
✨Understand the Company Culture
Before your interview, take some time to research Worldline's culture and values. They emphasise innovation, collaboration, and growth, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your Client Management Skills
As a Client Service Manager, you'll need to demonstrate your ability to build strong relationships with clients. Prepare examples from your past experiences where you've successfully managed client expectations and resolved issues.
✨Highlight Your Industry Knowledge
Familiarise yourself with the latest trends in the hospitality and retail sectors, especially regarding payment technologies. Being able to discuss these trends will show your passion for the industry and your proactive attitude.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and resilience. Think of specific situations where you had to handle client complaints or improve service delivery, and be ready to explain your thought process.
