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- Tasks: Lead Oracle Cloud Financials support and manage client relationships daily.
- Company: Join Accelalpha, an innovative IBM subsidiary focused on Oracle Cloud solutions.
- Benefits: Enjoy a supportive work environment with growth opportunities and a commitment to diversity.
- Why this job: Be part of a top global partner for Oracle, making a real impact in client satisfaction.
- Qualifications: 10+ years in Oracle ERP, with 5-7 years in Oracle Cloud Financials required.
- Other info: Work remotely from anywhere in the UK and join our Talent Community for updates.
The predicted salary is between 43200 - 72000 £ per year.
Oracle Cloud Managed Services Financials Lead, UK
Join us at Accelalpha, an IBM Company as an Oracle Cloud Managed Services Financials Lead, UK.
About Accelalpha: Accelalpha is an IBM subsidiary, recently acquired by IBM and integrated into the IBM organization. We specialize in implementing, integrating, and managing Oracle Cloud Applications, leveraging our partnership with IBM to deliver innovative solutions. We are recognized as a Top 20 Global Partner for Oracle and are committed to diversity, inclusion, and employee development.
Job Description: The Managed Services Team Lead will support day-to-day managed services activities, primarily supporting Oracle Cloud Financials (AR, AP, GL, FA, CM). Experience with other Oracle Cloud ERP modules is a plus.
Key Responsibilities:
- Serve as the primary point-of-contact for clients, ensuring engagement and acting as a liaison with sales, resources, and team members.
- Provide hands-on support for Oracle Cloud Financials, resolving client tickets efficiently.
- Manage client requests, prioritize tasks, and ensure SLAs are met.
- Drive issue resolution, collaborating with team members as needed.
- Support client transitions into Managed Services post-implementation.
- Identify and communicate issues and risks to senior management.
- Proactively suggest improvements to enhance customer satisfaction.
Qualifications and Skills:
- Minimum 10 years of experience with Oracle ERP, including 5-7 years with Oracle Cloud.
- Hands-on experience with Oracle Cloud Financials is essential.
- Experience with other Oracle Cloud ERP modules is advantageous.
- Experience with full-cycle Oracle Cloud ERP implementations, troubleshooting, upgrades, and support.
- Ability to perform under pressure and lead during critical issues.
- Experience in consultancy or systems integration is a bonus.
- Strong team player with proactive attitude and initiative.
Location: Anywhere in the UK.
Additional Information: We offer a supportive, inclusive work environment with opportunities for growth. Join our Talent Community to stay updated on new roles.
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Oracle Cloud Managed Services Financials lead, UK employer: Accelalpha, an IBM Company
Contact Detail:
Accelalpha, an IBM Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Oracle Cloud Managed Services Financials lead, UK
✨Tip Number 1
Network with professionals in the Oracle Cloud community. Attend industry events, webinars, or local meetups to connect with others who work in Oracle Cloud Financials. This can help you gain insights into the role and potentially get referrals.
✨Tip Number 2
Familiarise yourself with the latest updates and features of Oracle Cloud Financials. Being knowledgeable about recent changes can set you apart during discussions and interviews, showing your commitment to staying current in the field.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully managed client relationships or resolved complex issues. Having specific examples ready will demonstrate your hands-on experience and problem-solving skills relevant to the role.
✨Tip Number 4
Engage with Accelalpha's online presence. Follow them on social media, participate in discussions, and share relevant content. This shows your interest in the company and can help you stand out as a proactive candidate.
We think you need these skills to ace Oracle Cloud Managed Services Financials lead, UK
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Oracle Cloud Managed Services Financials Lead position. Tailor your application to highlight relevant experience in Oracle ERP and Cloud Financials.
Craft a Tailored CV: Your CV should reflect your experience with Oracle Cloud Financials and any other relevant ERP modules. Use specific examples to demonstrate your hands-on experience and problem-solving skills in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your 10+ years of experience with Oracle ERP and your ability to manage client relationships effectively. Make sure to mention your proactive approach to improving customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Accelalpha, an IBM Company
✨Know Your Oracle Cloud Financials
Make sure you have a solid understanding of Oracle Cloud Financials, including AR, AP, GL, FA, and CM. Be prepared to discuss your hands-on experience and how you've resolved client issues in the past.
✨Demonstrate Leadership Skills
As a Managed Services Team Lead, you'll need to show that you can lead under pressure. Prepare examples of how you've managed critical issues or led a team through challenging situations.
✨Client Engagement is Key
Since you'll be the primary point-of-contact for clients, think about how you can demonstrate your ability to engage with clients effectively. Share experiences where you acted as a liaison and ensured client satisfaction.
✨Proactive Problem Solving
Be ready to discuss how you've proactively identified issues and suggested improvements in previous roles. This will show your initiative and commitment to enhancing customer satisfaction.
