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For Companies At a Glance
- Tasks: Maintain IT infrastructure, resolve incidents, and ensure client satisfaction daily.
- Company: Join NTT DATA, a global leader in tech innovation and business services.
- Benefits: Enjoy a diverse workplace, career growth opportunities, and a commitment to inclusion.
- Why this job: Make a real impact while collaborating with diverse teams in a supportive environment.
- Qualifications: Moderate experience in managed services, IT degree or equivalent experience required.
- Other info: On-site role with potential for long hours; embrace challenges and thrive under pressure.
The predicted salary is between 36000 - 60000 £ per year.
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients\’ IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You\’ll be the go-to person to restore services and ensure our clients\’ satisfaction.
Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analysing, and logging issues before they escalate, you\’ll be instrumental in maintaining service quality. You\’ll also collaborate closely with other teams and clients to provide second-level support, ensuring seamless communication and efficient problem resolution.
You will execute changes meticulously, understanding and mitigating risks, and contribute to the change management process with detailed documentation. Your role includes auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency. Additionally, you\’ll handle client escalations with professionalism and assist in disaster recovery functions and tests when necessary.
Working within our diverse and inclusive environment, you\’ll help drive the optimization of efforts by working with automation teams and supporting L1 Engineers. Your responsibility also extends to contributing to various projects, ensuring that all changes are approved, and maintaining a positive outlook even in high-pressure situations.
To thrive in this role, you need to have:
- Moderate-level experience in managed services roles handling cross-technology infrastructure.
- Knowledge of ticketing tools, preferably ServiceNow.
- Familiarity with ITIL processes and experience working with vendors and third parties.
- Proficiency in planning activities and projects, taking changing circumstances into account.
- Ability to work longer hours when necessary and adapt to changing circumstances with ease.
- Proven ability to communicate effectively and work across different cultures and social groups.
- Positive outlook and ability to work well under pressure.
- Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience.
- Bachelor\’s degree in IT/Computing or equivalent work experience.
Workplace type:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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Level 2 Network Engineer-2 employer: Applicable Limited
Contact Detail:
Applicable Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 2 Network Engineer-2
✨Tip Number 1
Familiarise yourself with ITIL processes and ticketing tools like ServiceNow. Understanding these systems will not only help you in your role but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your ability to work under pressure by sharing examples from previous roles where you successfully managed incidents or escalations. This will highlight your problem-solving skills and resilience.
✨Tip Number 3
Emphasise your experience in collaborating with diverse teams and clients. NTT DATA values a positive and inclusive environment, so demonstrating your ability to communicate effectively across cultures will set you apart.
✨Tip Number 4
Prepare to discuss how you've contributed to process improvements or automation in past roles. This aligns with NTT DATA's focus on optimising efforts and will show your proactive approach to enhancing service quality.
We think you need these skills to ace Level 2 Network Engineer-2
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Level 2 Network Engineer position at NTT DATA. Understand the key responsibilities and required skills, such as experience in managed services and familiarity with ITIL processes.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your technical expertise, particularly in cross-technology infrastructure and ticketing tools like ServiceNow.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your commitment to client satisfaction. Mention specific examples of how you've successfully resolved technical incidents or improved service quality in previous roles.
Highlight Soft Skills: In your application, don't forget to mention your soft skills, such as effective communication and the ability to work under pressure. These are crucial for collaborating with teams and handling client escalations professionally.
How to prepare for a job interview at Applicable Limited
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Level 2 Network Engineer. Familiarise yourself with managed services, incident management, and ITIL processes, as these are crucial for the role.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with ticketing tools like ServiceNow and your knowledge of cross-technology infrastructure. Highlight specific examples where you've successfully resolved technical incidents.
✨Demonstrate Communication Skills
Since the role involves collaboration with various teams and clients, practice articulating your thoughts clearly. Be ready to provide examples of how you've effectively communicated in high-pressure situations.
✨Emphasise Client-Centric Approach
NTT DATA values placing clients at the forefront. Prepare to discuss how you've ensured client satisfaction in previous roles and how you plan to maintain a positive experience for clients in this position.
