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- Tasks: Become a Zendesk expert, improving customer support processes and creating business value.
- Company: Join IVC Evidensia, a global leader in veterinary care with 2,500 locations across 20 countries.
- Benefits: Enjoy remote work options, 6.6 weeks annual leave, and a dog-friendly office.
- Why this job: Make a tangible impact on customer experience while working in a supportive and inclusive environment.
- Qualifications: Hands-on experience with ticketing systems, API integrations, and coding exposure is beneficial.
- Other info: Diversity and inclusion are core values; we welcome candidates from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Remote: 1x day per month expected in our Keynsham office
Do you want to have a tangible impact on how IVC Evidensia engages with our colleagues & customers?
The IT Service department provides support, care & maintenance to the global business, ensuring the technology runs smoothly, securely & efficiently to enable the organisation to perform to it’s high standard.
Within this team, you\’ll have the opportunity to become a Zendesk expert, standardising and growing its use as it is rolled out globally for key functions and languages. You\’ll be improving customer support processes and therefore creating business value is helping provide a fantastic experience for our customers.
Who are we
We are a global leader in veterinary care, investing in our people, premises and processes to deliver outstanding care in around 2,500 locations across 20 countries.
At IVC Evidensia, exceptional animal care is a team effort – and that includes the vital work of our central support teams. Whether in HR, marketing, operations, IT, finance or beyond, these roles keep our clinics running smoothly and effectively. By supporting our people and processes behind the scenes, they enable our practice teams to focus on delivering the highest standard of care to animals and their owners, delivering our promise of Healthy Animals, Happy Owners.
The role
Working in a small, dedicated team, you\’ll be utilising your technical expertise to deliver solutions to business problems through configuration changes, enhancements, building automations & efficiency, workflows, code changes and custom-built applications and integrations. Working closely with the Platform Owner, internal stakeholders,& 3rd party vendors to understand the capability of the tool and get the most out of it.
What will you’ll bring to the role
Hands on experience in administrating, configuring, customising, enhancing, developing, ticketing systems or CRM tools (for ex. Zendesk / Service Now / Fresh Desk / Top Desk etc.)
Technical competence in API integrations
Scripting or coding exposure in Python (or similar programming languages) is beneficial
Exposure to Platform as a service (PAAS) or IT Service Management would be highly beneficial
You matter to us
Our people are at the heart of everything we do. That’s why we invest in you: your growth, your environment, and your well-being. Alongside a competitive salary, you’ll enjoy a range of benefits designed to support your career and life beyond work, including:
Work-life balance with hybrid and Remote working options available
Dog-friendly office when you do come into the Chocolate Factory
6.6 weeks\’ annual leave, inclusive of bank holidays
Additional holiday entitlement for your birthday
Enhanced family-friendly leave and pay
Discretionary annual bonus
Reduced-cost veterinary care for your pets
Retail discounts and cashback offers
Private medical insurance or Cash Health Plan (eligibility applies)
Company pension with IVC Evidensia contributions
Cycle to Work and Green Car schemes (eligibility applies)
24/7 confidential Employee Assistance Programme
Wellbeing initiatives to support you at every stage
Apply now via the link below or reach out to me directly to explore this further.
Alternatively, please visit our website to find out more about how we’re positively impacting the lives of animals and their owners.
IVC Evidensia UK
IVC Evidensia, The Chocolate Factory, Keynsham, BS31 2AU, United Kingdom
At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Any questions before applying?
Speak to Jake Nicholls from our recruitment team who would be happy to help you with any questions you have before applying for this role.
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Zendesk Developer employer: VC Evidensia UK
Contact Detail:
VC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Zendesk Developer
✨Tip Number 1
Familiarise yourself with Zendesk and its features. Since the role involves becoming a Zendesk expert, understanding its functionalities and how it can be customised will give you a significant edge during discussions with the hiring team.
✨Tip Number 2
Showcase your experience with API integrations and any relevant coding skills, especially in Python. Be prepared to discuss specific projects where you've implemented these skills, as this will demonstrate your technical competence.
✨Tip Number 3
Research IVC Evidensia's mission and values, particularly their commitment to animal care and employee well-being. Being able to articulate how your personal values align with theirs can make a strong impression during interviews.
✨Tip Number 4
Network with current or former employees of IVC Evidensia on platforms like LinkedIn. Gaining insights into the company culture and the specifics of the role can help you tailor your approach and questions during the application process.
We think you need these skills to ace Zendesk Developer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Zendesk Developer position. Highlight your relevant experience in your application.
Tailor Your CV: Customise your CV to reflect your hands-on experience with ticketing systems or CRM tools, particularly Zendesk. Emphasise any technical skills related to API integrations and scripting languages like Python.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving customer support processes. Mention how your skills can contribute to IVC Evidensia's mission of delivering outstanding care.
Highlight Team Collaboration: Since the role involves working closely with internal stakeholders and third-party vendors, include examples of your teamwork and collaboration skills in your application to demonstrate your ability to work effectively in a small team.
How to prepare for a job interview at VC Evidensia UK
✨Showcase Your Zendesk Knowledge
Make sure to brush up on your Zendesk skills before the interview. Be prepared to discuss specific features, configurations, and how you've used Zendesk or similar tools in past roles. This will demonstrate your expertise and readiness to take on the responsibilities of the position.
✨Highlight Your Technical Skills
Since the role requires technical competence in API integrations and scripting, be ready to share examples of your experience with these technologies. Discuss any projects where you’ve successfully implemented solutions using Python or other programming languages, as this will show your problem-solving abilities.
✨Understand the Company’s Mission
IVC Evidensia is focused on providing exceptional animal care. Familiarise yourself with their mission and values, and think about how your role as a Zendesk Developer can contribute to that mission. This will help you align your answers with what they are looking for in a candidate.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, the challenges they face with Zendesk, or how success is measured in this position. This not only gives you valuable insights but also demonstrates your proactive approach.
