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For Companies At a Glance
- Tasks: Lead the optimisation of customer journeys for current accounts and overdraft products.
- Company: Join a leading UK retail bank transforming customer experience in banking.
- Benefits: Enjoy a lucrative contract with competitive pay and flexible working options.
- Why this job: Be part of a major shift in banking, enhancing customer experiences and operational efficiency.
- Qualifications: 3-4 years as a Product Owner in banking; expertise in process mapping and compliance required.
- Other info: This is a 3-month contract role, paying £500 - £700 per day outside IR35.
Job Description
We're working with a leading UK retail bank undergoing a major shift in how they manage customer journeys across core banking products. They are moving from a traditional structure with decentralised product responsibility to a more formalised product ownership model – with an emphasis on solution ownership, customer-centric design and operational control.
This contract role will play a key part in shaping and optimising customer journeys across current accounts and overdraft products. You'll lead the review of existing processes, map journeys end-to-end and collaborate with compliance, risk and operations teams to re-engineer where needed.
Key Responsibilities
- Act as the product/solution owner for current account and overdraft journeys
- Map and assess existing customer journeys, identifying friction points and improvement opportunities
- Lead process re-engineering initiatives to enhance customer experience and operational efficiency
- Ensure all changes meet regulatory and compliance standards
- Work closely with internal controls, risk, and legal teams to identify and address potential compliance gaps
- Define and oversee product-level controls and governance structures
- Collaborate across technology, design, and operational teams to drive delivery
Requirements
- 3-4+ years' experience as a Product Owner or Solution Owner in banking or financial services
- Strong understanding of current accounts and overdraft products
- Proven experience in process mapping, process redesign, and journey optimisation
- Familiarity with compliance and regulatory requirements in a retail banking context
- Comfortable working in cross-functional delivery environments with matrix stakeholders
- Delivery-focused, structured, and commercially aware
Benefits
3-month contract, paying in the region of £500 – £700 per day outside ir35.
Product Owner employer: Goodman Masson
Contact Detail:
Goodman Masson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner
✨Tip Number 1
Familiarise yourself with the latest trends in customer journey mapping and process re-engineering. Being able to discuss recent case studies or examples during your conversations can really set you apart.
✨Tip Number 2
Network with professionals in the banking and financial services sector, especially those who have experience as Product Owners. Engaging in discussions about their challenges and successes can provide valuable insights that you can leverage.
✨Tip Number 3
Prepare to demonstrate your understanding of compliance and regulatory requirements specific to retail banking. Having a few examples ready of how you've navigated these in past roles will show your expertise.
✨Tip Number 4
Be ready to discuss your experience working in cross-functional teams. Highlighting your ability to collaborate effectively with technology, design, and operational teams will showcase your delivery-focused mindset.
We think you need these skills to ace Product Owner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Product Owner or Solution Owner, particularly in banking or financial services. Emphasise your skills in process mapping and journey optimisation, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities outlined in the job description. Mention your familiarity with compliance and regulatory requirements, and how you can enhance customer journeys in current accounts and overdraft products.
Showcase Relevant Experience: In your application, provide examples of past projects where you successfully led process re-engineering initiatives. Highlight any measurable improvements in customer experience or operational efficiency that resulted from your work.
Highlight Cross-Functional Collaboration: Demonstrate your ability to work in cross-functional teams by mentioning specific instances where you collaborated with technology, design, and operational teams. This will show that you can navigate complex stakeholder environments effectively.
How to prepare for a job interview at Goodman Masson
✨Understand the Product Landscape
Make sure you have a solid grasp of current accounts and overdraft products. Familiarise yourself with the latest trends in retail banking and be ready to discuss how these can impact customer journeys.
✨Showcase Your Process Mapping Skills
Prepare examples of your experience in process mapping and redesign. Be ready to explain how you've identified friction points in previous roles and the steps you took to enhance customer experience.
✨Emphasise Compliance Knowledge
Since compliance is crucial in this role, brush up on relevant regulations and standards in retail banking. Be prepared to discuss how you've ensured compliance in past projects and how you would approach it in this position.
✨Demonstrate Cross-Functional Collaboration
Highlight your experience working with diverse teams, including technology, design, and operations. Share specific examples of how you've successfully collaborated to drive project delivery and improve customer journeys.
