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For Companies At a Glance
- Tasks: Lead city-wide operations, mentor teams, and ensure top-notch client satisfaction.
- Company: Join a dynamic company focused on client experience and operational excellence.
- Benefits: Enjoy competitive pay, growth opportunities, and a vibrant work culture.
- Why this job: Make a real impact while developing your leadership skills in a fast-paced environment.
- Qualifications: Proven experience in multi-site operations and strong team management skills required.
- Other info: Ideal for ambitious individuals looking to drive success in a thriving sector.
The predicted salary is between 48000 - 72000 £ per year.
City Manager – Client Experience & Operations
We\’re looking for a driven, people-focused leader to take ownership of our city-wide centre operations. In this role, you\’ll manage and mentor Client Experience Managers across multiple locations, ensuring high performance, top-tier client satisfaction, and strong commercial outcomes.
You’ll be the force behind operational excellence – balancing strategic business planning with day-to-day leadership. From staff development and client retention to financial targets and local marketing, your impact will be felt across the board.
The Role:
- Lead and support centre teams to achieve performance goals
- Coach, develop and engage Client Experience Managers
- Ensure staffing, training, and operational coverage across buildings
- Drive retention, renewals, and new sales alongside commercial functions
- Maintain exceptional customer experience throughout all centres
- Oversee client transitions and ensure seamless move-ins/move-outs
- Identify new revenue opportunities and strengthen our market position
- Audit operations and support continuous improvement
Qualifications & Experience Required:
Essential:
- Extensive track record in a fast-paced, multi-site operational or service-led business where client experience is key
- Proven ability to manage, coach, and develop teams to achieve business goals
- Strong relationship-building and stakeholder management skills
- Highly organised, adaptable, and comfortable with shifting priorities
- Commercially aware with the confidence to challenge the status quo
Desirable:
- Experience in the serviced office or flexible workspace sector
- Working knowledge of Salesforce
- Proven ability to self-generate leads and build a strong sales pipeline
- Background in facilities and operations management
- Recognised qualifications in leadership, operations, or sales
- A driven and ambitious mindset with a passion for success
Area General Manager employer: DiSRUPT Recruitment Agency | B Corp
Contact Detail:
DiSRUPT Recruitment Agency | B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area General Manager
✨Tip Number 1
Network with professionals in the serviced office or flexible workspace sector. Attend industry events or join relevant online forums to connect with people who can provide insights and potentially refer you to opportunities.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams in previous roles. Be prepared to discuss specific strategies you've used to coach and develop team members during interviews.
✨Tip Number 3
Familiarise yourself with Salesforce and other CRM tools, as they are often crucial for managing client relationships and sales pipelines. Consider taking a short course or tutorial to boost your confidence in using these platforms.
✨Tip Number 4
Research StudySmarter's current operations and client experience initiatives. Understanding our approach will allow you to tailor your discussions during interviews, showcasing how your experience aligns with our goals.
We think you need these skills to ace Area General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing multi-site operations and client experience. Use specific examples that demonstrate your ability to lead teams and achieve performance goals.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and client satisfaction. Mention how your background aligns with the role's requirements, particularly your experience in coaching and developing teams.
Showcase Relevant Achievements: Include quantifiable achievements in your application that reflect your success in driving retention, renewals, and new sales. This could be in the form of percentage increases or specific revenue figures.
Highlight Soft Skills: Emphasise your relationship-building and stakeholder management skills. Provide examples of how you've successfully navigated shifting priorities and maintained exceptional customer experiences in previous roles.
How to prepare for a job interview at DiSRUPT Recruitment Agency | B Corp
✨Showcase Your Leadership Skills
As a potential Area General Manager, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed and developed teams in the past, focusing on specific outcomes and improvements in client satisfaction.
✨Understand the Client Experience
Familiarise yourself with the importance of client experience in the role. Be ready to discuss strategies you've implemented to enhance client satisfaction and retention, as well as how you would approach these challenges in the new position.
✨Highlight Your Commercial Acumen
Since the role involves driving financial targets and identifying new revenue opportunities, be prepared to discuss your understanding of commercial operations. Share examples of how you've successfully balanced operational excellence with achieving business goals.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think about situations where you've had to manage shifting priorities or overcome operational challenges, and be ready to explain your thought process and actions.
