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- Tasks: Join our dynamic team to analyse data and enhance customer experiences in the energy sector.
- Company: Corona Energy is a leading energy supplier, committed to innovation and employee wellbeing.
- Benefits: Enjoy private medical insurance, profit sharing, and discounts on retail and entertainment.
- Why this job: Be part of a certified Best Place to Work with a culture focused on empowerment and impact.
- Qualifications: Experience in the energy industry is preferred; strong analytical skills are essential.
- Other info: Work Monday to Friday, 0830-1700, with no evenings or weekends required.
The predicted salary is between 28800 - 48000 £ per year.
SDUK\’s brands include the Nations favourite cheese brand Cathedral City plus other well-known butter & spreads (Clover, Country Life, Vitalite, Utterly Butterly), functional ingredients and dairy free products.
A key objective for this individual is to coordinate activities and standards primarily in the production area. Designing out flaws .
Technology Process Improvement Analyst
Posted 7 days ago
Job Description
full time
43,001 – 47,779 per annum, flexible hybrid working pattern (2 days per week in office), 35-hour week, 39 days annual leave (including statutory days), good pension scheme and other generous benefits This post is subject to DBS clearance.Hays Technology are working in partnership with a large public sector organisation in Coalville to recruit a Technology Process Improvement Analyst to join their Technology team on a permanent basis.
Job Purpose:
The Process Improvement Analyst will drive operational excellence internally. In this role, you will analyse and optimise business processes to ensure efficient, cost-effective, and tenant-focused service delivery. You will work closely with teams across the organisation to streamline workflows, integrate digital solutions, and support the continuous improvement of all housing operations.
Principal duties and responsibilities:
- Conduct in-depth analysis of existing business processes including tenant services, repairs, asset management, and customer support.
- Create process maps (As-Is and To-Be) to identify inefficiencies, bottlenecks, and areas for improvement.
- Gather and document business requirements from stakeholders and operational teams.
- Recommend and design process enhancements that streamline operations, reduce costs, and improve service quality.
- Support the implementation of Lean or Six Sigma methodologies to eliminate waste and drive continuous improvement.
- Ensure changes align with regulatory standards (such as the Housing Act, Rent Standard, Decent Homes Standard, etc.).
- Collaborate with internal teams (Housing Officers, Property Managers, ICT, Finance, etc.) to ensure a thorough understanding of their challenges and operational goals.
- Analyse performance metrics (e.g., tenant satisfaction, repair times, rent arrears) to measure the effectiveness of current processes and proposed changes.
- Develop KPIs and dashboards to monitor the impact of business process changes.
- Assist in the planning and execution of process improvement projects, ensuring they are delivered on time and within budget.
- Work closely with ICT to integrate digital tools and technology solutions that improve operational efficiency (e.g., housing management systems, mobile workforce solutions).
In order to apply, you must have the following skills and experience:
- Professional certifications such as Lean Six Sigma Green/Black Belt and Agile or equivalent experience.
- Proven experience in business process analysis, ideally within social housing, local government, or a similar public service environment.
- Strong experience with process mapping tools (e.g., Visio, Lucidchart) and business analysis techniques.
- Knowledge of UK social housing regulations, policies, and standards – desirable.
- Ability to analyse complex business processes and data, with a strong focus on identifying inefficiencies and recommending improvements.
- Skilled in diagnosing issues, proposing effective solutions, and working collaboratively to resolve them.
- Ability to build relationships with a wide range of stakeholders, both internal and external, at various levels of the organisation.
- Committed to improving the customer experience for tenants and housing service users.
- Meticulous in documenting processes, preparing reports, and analysing data.
- Able to communicate technical information to non- technical users.
- The ability to deliver training material to system users.
If you have the relevant experience and would liek to apply, please submit your CV.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C\’s, Privacy Policy and Disclaimers which can be found at (url removed)
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Operations Analyst employer: Corona Energy
Contact Detail:
Corona Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Analyst
✨Tip Number 1
Familiarise yourself with the energy industry, especially B2B suppliers. Understanding the nuances of this sector will help you speak confidently about your insights during interviews.
✨Tip Number 2
Brush up on your analytical skills, particularly in advanced Excel and data modelling. Being able to demonstrate your proficiency with large datasets will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with query management and operational risk monitoring. Think of specific examples where you've successfully resolved issues or improved processes.
✨Tip Number 4
Show your alignment with Corona Energy's core values: Empowered, Forward Thinking, and Impactful. Be ready to share how your personal values resonate with their 'Customer First' approach.
We think you need these skills to ace Operations Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Operations Analyst position. Understand the key responsibilities and required skills, especially those related to data analysis and the energy industry.
Tailor Your CV: Customise your CV to highlight relevant experience in operations analysis, particularly any work with large datasets or analytical tools like advanced Excel. Emphasise any previous roles in the energy sector, even if they are not from a B2B supplier.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your values align with Corona Energy's core values of being Empowered, Forward Thinking, and Impactful, and provide examples of how you embody these traits.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for an Operations Analyst.
How to prepare for a job interview at Corona Energy
✨Show Your Analytical Skills
As an Operations Analyst, you'll be working with large datasets and analytical tools. Be prepared to discuss your experience with advanced Excel or data modelling during the interview. Bring examples of how you've used these skills to solve problems or improve processes in previous roles.
✨Understand the Energy Industry
Even if you don't have direct experience in the energy sector, it's crucial to demonstrate your understanding of the industry. Research current trends, challenges, and key players in the market. This will show your enthusiasm and commitment to the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle operational risks. Prepare for scenario-based questions where you might need to explain how you would manage a specific query or resolve an issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Teamwork and Communication
The role involves working within a dynamic operations department, so highlight your teamwork and communication skills. Share examples of how you've collaborated with others to achieve common goals, especially in high-pressure situations. This aligns with the company's core value of being 'Customer First'.
