HMRC Payments Team Leader - Glasgow

HMRC Payments Team Leader – Glasgow About the job Job summary Discover a career in your hands at HMRC. Whether you\\\\\\\’re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it\\\\\\\’s really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC Payments are responsible for payments in and out of HMRC and future payment strategy. This includes working with banking suppliers, Government Banking Services, HM Treasury, and business areas within HMRC. HMRC Payments are responsible for: Maximising revenue flow to the Treasury, providing excellent customer service through account management. Processing receipts and payments, reallocating receipts, maintaining customer accounts and reconciling HMRC bank accounts. Dealing with external and internal customer correspondence, telephone calls, forms and electronic enquiries on payment related matters. This is a fast paced and challenging leadership role, where you will be part of a team with responsibility and accountability for driving performance to meet stretching business targets, whilst actively seeking and supporting continuous improvement initiatives. As a HMRC Payments Officer, you will be required to lead a payment transaction services team on a daily basis, managing work allocation, controlling workflow and providing direction and leadership to a team of approximately 10 band AOs. Where suitable, employees will be expected to adhere to the 60% Office Attendance Policy. Job description Leading in an Operational environment, building strong relationships and engaging with colleagues to balance business needs with individual requirements, whilst also proactively managing attendance and supporting wellbeing. Responsibility for planning to ensure that daily/weekly/monthly productivity targets are met, authorising and assuring process controls and quality standards. Behaving as a role model, inspiring a positive impact on the efficiency and effectiveness of the business outcomes of the team, enabling increased output and a better standard of service for our Customers. Promoting and supporting effective learning, encouraging individuals to identify development opportunities to realise their potential. Being visible and accessible, working to increase engagement. Managing and improving Government Banking and Payments processes by leading and encouraging continuous improvement within own team, providing support and challenge when needed, to strengthen process controls and uplift business and people results. Using fact-based evidence to support proposals for change that will boost the delivery of business results, liaising with other colleagues/teams when appropriate, making appropriate recommendations and escalating issues and risks as required. Seeking and implementing innovative new solutions, working with a variety of stakeholders and delivery partners to deliver process improvements for both Government Banking and Payments teams and wider HMRC Customers. Person specification Essential Criteria: Recent management experience of leading teams in a Continuous Improvement environment. You are applying for an Operational Delivery Profession (ODP) role. Please tell us about any ODP experience or qualifications you have within the \\\\\\\’Career History\\\\\\\’ section of CV. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at sift or interview. Behaviours We\\\\\\\’ll assess you against these behaviours during the selection process: Leadership Changing and Improving Delivering at Pace Benefits Alongside your salary of £29,475, HM Revenue and Customs contributes £8,538 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension – We make contributions to our colleagues\\\\\\\’ Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it\\\\\\\’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. A 500-word personal statement. Your personal statement should outline, in no more than 500 words, how you meet the essential criteria, your suitability for the role and what experience you bring to the role. We will also ask you to demonstrate the Leadership behaviour within the statement. Leadership – Show pride and passion for public service. Create and engage others in delivering a shared vision. Value difference, diversity and inclusion, ensuring fairness and opportunity for all. Further details around what this will entail are listed on the application form. We acknowledge that AI can assist you in your application. Find our guidelines here. Sift In the event of a large number of applications being received, an initial sift may be held on your Leadership experience. At full sift, your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, your Experience, Behaviours and Strengths will be assessed. Behaviours: Leadership Changing and Improving Delivering at Pace This is an example of a strengths-based question: \\\\\\\”It is often said that the customer\\\\\\\’s needs should come first. To what extent do you agree or disagree with this statement?\\\\\\\” There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well. Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: – Use the subject line to insert appropriate wording for example – \\\\\\\’Please re-open my application – (insert vacancy ref) & vacancy closing date (insert date)\\\\\\\’. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Reserve List A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we\\\\\\\’ll let you know via your Civil Service Jobs account. Merit List After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location. Criminal Record Check Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy. Reasonable Adjustments We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment team via as soon as possible before the closing date to discuss your needs. Complete the \\\\\\\”Assistance required\\\\\\\” section in the \\\\\\\”Additional requirements\\\\\\\” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you\\\\\\\’re deaf, a Language Service Professional. Important information for existing HMRC contractual homeworkers This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the \\\\\\\’location preferences\\\\\\\’ section that you can travel to. Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations. Questions relating to an individual application must be emailed as detailed later in this advert. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant\\\\\\\’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. New entrants will join on the minimum of the pay band. Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract. If you experience accessibility problems with any attachments on this advert, please contact the email address in the \\\\\\\’Contact point for applicants\\\\\\\’ section. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\\\\\\\’s recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).