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For Companies At a Glance
- Tasks: Lead hotel operations, inspire teams, and enhance guest experiences daily.
- Company: Join Starwood Hotels, a purpose-driven company focused on improving the planet through hospitality.
- Benefits: Enjoy health perks, career advancement, and a supportive work environment.
- Why this job: Be part of a dynamic culture that values innovation and employee well-being.
- Qualifications: 10+ years in hotel operations, with 3+ years as a General Manager in upscale hotels.
- Other info: Opportunities for professional development through SH University and team recognition programs.
The predicted salary is between 43200 - 72000 £ per year.
Grow with us…
Come grow with a company where purpose and possibility meet. Starwood Hotels is home to some of the most dynamic brands in the world. We exist to improve the planet—one hotel at a time—and we’re defined by impact, purpose, and a deep respect for the world around us. (And yes, we even compost our bad ideas.).
Our dream General Manager is a proven thought leader, an experienced innovator, true tastemaker and hospitality guru. They\’re energetic, exuberant and impeccably spoken, as well as a beloved leader and mentor for almost anyone on the Treehouse London team. The role will also oversee all aspects of the hotel’s daily operations, from maximizing ROR to going above and beyond to fulfill specific guest requests. You’ll play a key role in supporting the Guidance Team\’s achievement of its objectives, and you’ll always represent the best face of the brand.
One more thing: we believe in positive, healthy work environments, no matter what. It’ll be your job to foster one that’s constantly evolving—improving every employee’s work life, and giving them a life outside work.
About the position…
- Develop and communicate a hotel operations strategy that is aligned with the company and brand and lead in its execution.
- Establish goals to optimize performance and hold the operational leadership team accountable for desired outcomes.
- Provide inspirational leadership to enliven the Hotels Vision and Mission; deliver on Our Compass, provide Good-Natured Service and uphold our Brand Pillars.
- Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action.
- Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market.
- Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.
- Identify the developmental needs of others and provide opportunities for growth and development to maximize talent.
- Develop the hotel operational budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed.
- Ensure proper controls are in place and policies are established and followed by all team members.
- Establish and maintain open, collaborative relationships and ensure direct reports do the same.
- Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings).
- Recruit and select talented leaders and team members who will enhance the Hotel culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands.
- Provide guidance and direction to all team members through coaching, counseling, mentoring, and reviewing performance.
- Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.
- Build and maintain an organizational culture that maximizes employee engagement and attracts top talent.
About you…
- Passionate about leading a hotel operations team with a minimum of 10 years of progressive related work experience in an upper upscale and/or luxury hotel environment.
- A minimum of 3 years as a General Manager in an upper upscale and/or lifestyle hotel.
- An expert in hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
- Excels at communication, both verbal and written.
- Is flexible and willing to meet the demands of a 24-hour operation.
About us…
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
- Designed by Nature work environment
- Health & Wellness- Competitive Medical and EAP program
- Retirement Planning
- Paid Personal Days
- Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
- SH University – Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
- Team Member Recognition program – Earn rewards and pay it forward, while doing all the good you can!
General Manager employer: Treehouse Hotels
Contact Detail:
Treehouse Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network with current and former employees of Starwood Hotels. They can provide valuable insights into the company culture and what it takes to succeed as a General Manager. Attend industry events or join hospitality groups on social media to connect with these individuals.
✨Tip Number 2
Research the latest trends in hotel operations and guest engagement. Being knowledgeable about current market trends will not only help you in interviews but also demonstrate your commitment to innovation and excellence in hospitality.
✨Tip Number 3
Prepare to discuss your leadership style and how you foster a positive work environment. Think of specific examples where you've successfully led a team, improved employee engagement, or implemented changes that enhanced guest experiences.
✨Tip Number 4
Showcase your financial acumen by being ready to discuss how you've managed budgets and driven revenue growth in previous roles. Highlight any innovative strategies you've employed to optimise performance and create value in your past positions.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hotel operations, leadership roles, and any relevant achievements. Use specific examples that demonstrate your ability to optimise performance and enhance guest engagement.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your vision for leading a hotel team. Mention how your values align with Starwood Hotels' mission and culture, and provide examples of how you've fostered positive work environments in the past.
Showcase Leadership Skills: Emphasise your leadership style and how you inspire and mentor your team. Include anecdotes that illustrate your ability to build collaborative relationships and drive team engagement.
Highlight Financial Acumen: Since the role involves budget management and financial performance, be sure to include any relevant experience you have in developing operational budgets and monitoring financial outcomes. Use metrics to quantify your success where possible.
How to prepare for a job interview at Treehouse Hotels
✨Showcase Your Leadership Style
As a General Manager, your leadership style is crucial. Be prepared to discuss how you inspire and motivate your team, share examples of successful mentorship, and demonstrate your ability to foster a positive work environment.
✨Understand the Brand's Vision
Familiarise yourself with Starwood Hotels' mission and values. During the interview, articulate how your personal values align with theirs and how you can contribute to their goal of improving the planet through hospitality.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with budgeting and financial performance. Highlight specific instances where you've optimised revenue or reduced costs while maintaining high guest satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world situations. Think of examples where you've successfully handled guest complaints, implemented new services, or led your team through challenging times.
