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For Companies At a Glance
- Tasks: Support customers with software queries via phone and online chat.
- Company: Join Henry Schein One, a leader in dental practice management software.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact by helping dental professionals enhance patient care.
- Qualifications: Strong communication skills and a passion for problem-solving are essential.
- Other info: We value diversity and are committed to equal opportunity employment.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Software Support Technician to join our growing team, helping and supporting our customers to maximize the use of our software.
Who We Are
Henry Schein One provides leading online dental practice management software to thousands of dental professionals. We are shaping the future of how millions of patients interact with their dental practice. We aim to solve tough, real-world problems by continuously innovating in the product space.
About You
You are an ambitious, career-driven individual who is highly self-motivated and can work independently or collaboratively within the department. You have strong communication and interpersonal skills. You enjoy working in a fast-paced and changing environment. You will be confident in learning the software, building your knowledge, and talking confidently with our customers. You will develop relationships with our customers, be empathetic, and work with them so they leave the conversation more knowledgeable than when they joined.
What You\’ll Be Doing
- Coaching customers through their queries relating to their software via different forms of communication (phone and online chat).
- Empathetically approaching customers\’ questions and reassuring them you’re able to help them.
- Professionally and politely encouraging our customers to adopt a self-serve approach by sharing relevant Support Documents to guide them to a solution, while ensuring they know you are with them every step of the way.
- Troubleshooting customer questions where the answer is not instantly obvious, using all available resources to achieve this.
- Empowering our customers to get the best of our software so they can deliver vital patient care and make their lives easier.
Your Personal Attributes
- Great communication and collaboration skills working with business stakeholders.
- Show initiative and the ability to analyze situations with a level of technical expertise.
- Strong attention to detail.
- Highly organized.
- Ability to stay calm under pressure.
- Excellent verbal and written communication skills.
- Empathetic, authentic, approachable, and friendly.
- Inquisitive and interested, able to identify problems and present solutions.
- Self-motivated, diligent, aware of training needs, and eager to develop knowledge.
Henry Schein is committed to equal opportunity employment and does not discriminate based on gender, race, color, nationality, ethnicity, religion, sexual orientation, marital status, disability, age, or any other characteristic protected by law.
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Software Support Technician employer: Henry Schein
Contact Detail:
Henry Schein Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Technician
✨Tip Number 1
Familiarise yourself with the dental practice management software that Henry Schein One offers. Understanding its features and common issues will help you engage confidently with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills by role-playing customer support scenarios with a friend or family member. This will help you articulate your thoughts clearly and empathetically, which is crucial for a Software Support Technician.
✨Tip Number 3
Research common challenges faced by dental professionals when using practice management software. Being able to discuss these challenges and how you can help solve them will show your proactive approach and understanding of the industry.
✨Tip Number 4
Prepare questions to ask during your interview about the team dynamics and the tools they use for customer support. This demonstrates your interest in the role and helps you assess if it's the right fit for you.
We think you need these skills to ace Software Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Software Support Technician role. Emphasise your communication skills, technical expertise, and any previous customer support experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to work in a fast-paced environment. Mention specific examples of how you've successfully resolved customer issues in the past.
Showcase Your Technical Skills: In your application, include any technical skills or software knowledge that may be relevant to the role. This could include familiarity with dental practice management software or troubleshooting techniques.
Demonstrate Empathy and Communication: Use your application to illustrate your strong communication and interpersonal skills. Provide examples of how you've built relationships with customers and helped them feel supported during challenging situations.
How to prepare for a job interview at Henry Schein
✨Show Your Communication Skills
As a Software Support Technician, strong communication is key. During the interview, demonstrate your ability to explain complex concepts in simple terms. Practice active listening and ensure you respond thoughtfully to questions.
✨Emphasise Empathy
Highlight your ability to empathise with customers. Share examples of how you've handled customer queries in the past, focusing on how you reassured them and made them feel supported throughout the process.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully troubleshot issues. Be ready to walk the interviewer through your thought process and the resources you used to find solutions.
✨Show Enthusiasm for Learning
Express your eagerness to learn about the software and the dental industry. Mention any relevant training or self-study you've undertaken, and convey your commitment to continuous improvement and development.
