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- Tasks: Lead a dynamic Customer Service team, enhancing customer experiences and driving satisfaction.
- Company: Join Amcor, a global leader in innovative and sustainable packaging solutions.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a mission-driven company that values safety, innovation, and community impact.
- Qualifications: 5+ years in Customer Service/Supply Chain; strong analytical and communication skills required.
- Other info: Opportunities for travel and collaboration across multiple countries.
The predicted salary is between 36000 - 60000 £ per year.
Department: Operations/Production/Manufacturing
Full-time or Part-time: Full-Time
Job Type: Employee
Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
The Quality Engineer is responsible for providing technical support, data management, and analysis to support continuous improvement activities within the value streams. This role ensures that data from various quality and operational systems is effectively analysed and utilised to drive process improvements, reduce defects, and enhance operational efficiency. Additionally, the Quality Engineer plays a key role in supporting the optimisation and maintenance of inspection systems and collaborating with cross‑functional teams to meet quality and operational objectives.
Main Responsibilities
- Manage and maintain inspection systems, ensuring they are calibrated, validated, and optimised for accuracy and reliability.
- Work with quality and production teams to integrate inspection systems into the production processes, ensuring alignment with quality standards and operational needs.
- Analyse inspection system data to detect trends in product quality, working with teams to address recurring issues and prevent defects.
Data Management and Analysis
- Collect, manage, and analyse data from quality, inspection, and production systems to identify trends and support decision-making for continuous improvement initiatives.
- Collaborate with value stream teams to analyse key metrics such as defect rates, cycle times, and process efficiency, providing insights to drive improvements.
- Use data‑driven approaches to support root cause analysis and implement corrective actions for process and product quality issues.
Technical Support for Value Stream Improvements
- Support the value streams by providing technical expertise in process optimisation, data analysis, and equipment performance.
- Collaborate with CI Engineers, Quality Engineers, and production teams to identify and implement improvement opportunities that enhance operational efficiency and reduce defects.
- Participate in continuous improvement projects, such as Lean Six Sigma initiatives, contributing technical insights and data analysis.
Continuous Improvement and Process Optimisation
- Assist in the identification of inefficiencies and areas for process improvement within production and quality systems.
- Support the CI and Process Engineers in implementing process improvements by providing data, technical expertise, and analysis to ensure solutions are data‑driven and sustainable.
- Lead or contribute to Kaizen events, process mapping exercises, and other initiatives that drive continuous improvement across the value streams.
Training and Knowledge Sharing
- Provide training and support to value stream teams, operators, and quality personnel on the use of data systems, inspection systems, and process improvement techniques.
- Ensure that technical knowledge related to inspection systems, data analysis, and quality improvement is shared across teams, promoting a culture of continuous improvement.
Documentation and Compliance
- Maintain accurate documentation of inspection system performance, data analysis outcomes, and improvement projects.
- Ensure compliance with internal and external standards by maintaining calibration and validation records for equipment and systems used in quality control.
Qualifications/Experience
- Degree qualified or equivalent experience in Engineering, Quality, Science, or a technical field.
- Experience in a quality-related role within manufacturing, ideally in a regulated or ISO-certified environment.
- Experience with vision or camera-based inspection systems (Cognex and Dr Schenk) is highly desirable.
- Solid knowledge of quality tools and methodologies (5 Whys, Fishbone, 8D, Pareto).
- Strong communication, influencing, and coaching skills across all operational levels.
- Confident working with SAP or similar ERP/QMS systems for material and complaint management.
- Passion for continuous improvement, proactive problem‑solving, and customer satisfaction.
Benefits
- Private medical
- Free on site car parking
- Subsidised canteen
- Reward and discount platform
- Staff social events
About Amcor
Amcor is a global leader in packaging solutions for consumer and healthcare products. With industry‑leading innovation capabilities, global scale and technical expertise, we help our customers grow and meet the needs of millions of consumers every day. Our teams develop responsible, more sustainable packaging in flexible and rigid formats across multiple materials. Supported by a commitment to safety, ~70,000 colleagues across ~140 countries bring our global capabilities to local customers and provide local access to global brands. Our work is guided by our purpose of elevating customers, shaping lives and protecting the future.
NYSE: AMCR; ASX: AMC www.amcor.com | LinkedIn | YouTube
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Operations/Production/Manufacturing employer: Amcor
Contact Detail:
Amcor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations/Production/Manufacturing
✨Tip Number 1
Familiarise yourself with Amcor's core values and mission. Understanding their commitment to safety and customer-centric service will help you align your approach during interviews and discussions, showcasing that you're a good fit for their culture.
✨Tip Number 2
Network with current or former employees of Amcor on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company’s operations and expectations, which you can leverage in your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships or improved service processes in previous roles. This will demonstrate your capability to lead a Customer Service team effectively, as outlined in the job description.
✨Tip Number 4
Stay updated on industry trends in packaging and supply chain management. Being knowledgeable about current challenges and innovations in the field will allow you to engage in meaningful conversations during interviews, showing your passion and expertise.
We think you need these skills to ace Operations/Production/Manufacturing
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description. Understand the key responsibilities and qualifications required for the Operations/Production/Manufacturing position at Amcor. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Your CV should clearly showcase your relevant experience in customer service and supply chain management. Use bullet points to outline your achievements and responsibilities in previous roles, focusing on metrics that demonstrate your impact, such as improvements in customer satisfaction or efficiency.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that demonstrate your customer service mindset and problem-solving skills. Make sure to connect your background to Amcor's values and mission, showing how you can contribute to their goals.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Check for spelling and grammatical errors, and ensure that your formatting is consistent. A polished application reflects your attention to detail and professionalism, which are crucial in the operations field.
How to prepare for a job interview at Amcor
✨Understand the Company Values
Before your interview, take some time to research Amcor's core values and principles. They emphasise safety, customer-centricity, and innovation. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences.
✨Showcase Your Customer Service Experience
Given the role's focus on customer service, be ready to share specific examples of how you've successfully managed customer relationships in the past. Highlight any innovative solutions you implemented to enhance customer satisfaction.
✨Demonstrate Analytical Skills
The job requires strong analytical abilities. Prepare to discuss situations where you've used data to solve problems or improve processes. Consider bringing a relevant example that showcases your analytical thinking and creativity.
✨Prepare for Behavioural Questions
Expect behavioural interview questions that assess your ability to handle challenges and work in a team. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you highlight your adaptability and conflict management skills.
