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- Tasks: Lead a dynamic Customer Service team, enhancing customer experiences and driving satisfaction.
- Company: Join Amcor, a global leader in innovative and sustainable packaging solutions.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a mission-driven company that values safety, innovation, and community impact.
- Qualifications: 5+ years in Customer Service/Supply Chain; strong analytical and communication skills required.
- Other info: Opportunities for travel and collaboration across multiple countries.
The predicted salary is between 36000 - 60000 Ā£ per year.
Location:
Winterbourne, GB Sligo, IE
Function: Operations/Production/Manufacturing
Part-time or Full-time: Full-Time
Job Type: Employee
Accelerate the possible by joining a winning Amcor team thatās transforming the packaging industry and improving lives around the world.
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. Itās our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win ā adapting quickly in an everchanging world ā and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
BG and BU:Healthcare
Function:Operations
Sub-function:Customer Service
Line Managerās Job Title: CS Senior Manager, Healthcare
Contract Type: Permanent
Job Purpose
Lead the Customer Service team in Winterbourne, UK and Sligo, Ireland, in support of a customer-centric organization. Build customer loyalty by proactively managing the Customerās experience, taking ownership of customer expectations, and providing innovative service solutions.He/She will understand Sales and Supply Chain strategy to offer proper support to business development/market/growth actions.
Principal Accountabilities
Main Responsibilities
- Leads Customer Service Representatives in execution of business strategy and in support of a customer-centric organization.
- Builds customer loyalty by proactively managing the Customerās experience, taking ownership of customer expectations, providing innovative service solutions, and maintaining an āease of doing businessā environment.Drives Customer Satisfaction and Customer Centric mindset in the organization.
- Builds relationships with customers through visits, āVoice of the Customerā feedback, participation in plant tours, assisting on projects and addressing service needs/issues.
- Partners with Operations/Supply Chain to review schedules, anticipate and mitigate potential issues and collaborate on meeting customer expectations.
- Partners with Sales to efficiently ramp-up new Customers and to develop joint efforts to pro-actively develop existing Customers.
- Assists in implementation and monitoring of customer Vendor Managed Inventory programs, forecasting and demand planning.
- Supports the business strategy through the creation of customer-centric service processes, standards and metrics.
- Works in collaboration with other functions on escalated issues relating to customer orders, graphics issues, ship dates, quality concerns etc.
- Reviews internal/external complaints and identify trends, ensure corrective actions are appropriately communicated internally and externally.
- Builds organizational capability through recruitment, development, and retention of top talent. Key activities include robust performance reviews, clear annual objectives, creating a culture of accountability and a focus on excellence.
- Drives related KPI results on DIO and DIFOT together with the site SC Managers, translating all changing Customersā needs into concrete improvement actions.
- Actively engages with stakeholders from other functions (mainly Sales, Operations, SC) to share strategies and manage interfaces. As far as Sales is concerned, constantly connect with Sales leadership to have consistent Supply Chain strategies and actions with market needs and business priorities.
- Manages change effectively and builds a successful team
- Coaches, develops and enhances CS capabilities within the team
- Delivers on the harmonization plan within the related area of responsibility
- Runs performance reviews with key customers
- Leads CI initiatives within scope of activities
- CSAT survey improvements within scope of activity to demonstrate improved customer satisfaction
- Enables improvements in service, quality, and costand supports thedelivery of the related KPIās
Qualifications/Requirements
- Formal Qualifications and Experience
- At least 5 yearsā experience in Customer Service/Supply Chain
- Prior experience in multi-country roles preferred
- Fully operational knowledge of CS, SC and additionally logistics/warehouse processes
- Willingness to travel as required by business needs
- Distinctive analytical power combined with practical creativity for identification of improvement potentials
- Specific Skills and Abilities
- Customer Service mindset
- Excellent analytical, problem solving and organizational skills
- Communication, interpersonal and people management skills
- Solid organisational skills including attention to detail and multi-tasking
- Project Management
- Ability to influence, motivate and mobilize stakeholders and peers
- Proactive, with the ability to anticipate
- Perseverance and resilience
- Highly adaptable to change
- Good conflict management capability
- Ability to think critically
About Amcor
Amcor is a global leader in packaging solutions for consumer and healthcare products. With industry-leading innovation capabilities, global scale and technical expertise, we help our customers grow and meet the needs of millions of consumers every day. Our teams develop responsible, more sustainable packaging in flexible and rigid formats across multiple materials. Supported by a commitment to safety, ~70,000 colleagues across ~140 countries bring our global capabilities to local customers and provide local access to global brands. Our work is guided by our purpose of elevating customers, shaping lives and protecting the future.
NYSE: AMCR; ASX: AMCwww.amcor.com |LinkedIn |YouTube
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Operations/Production/Manufacturing employer: Amcor
Contact Detail:
Amcor Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Operations/Production/Manufacturing
āØTip Number 1
Familiarise yourself with Amcor's core values and mission. Understanding their commitment to safety and customer-centric service will help you align your approach during interviews and discussions, showcasing that you're a good fit for their culture.
āØTip Number 2
Network with current or former employees of Amcor on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the companyās operations and expectations, which you can leverage in your application process.
āØTip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships or improved service processes in previous roles. This will demonstrate your capability to lead a Customer Service team effectively, as outlined in the job description.
āØTip Number 4
Stay updated on industry trends in packaging and supply chain management. Being knowledgeable about current challenges and innovations in the field will allow you to engage in meaningful conversations during interviews, showing your passion and expertise.
We think you need these skills to ace Operations/Production/Manufacturing
Some tips for your application š«”
Understand the Role: Before applying, make sure to thoroughly read the job description. Understand the key responsibilities and qualifications required for the Operations/Production/Manufacturing position at Amcor. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Your CV should clearly showcase your relevant experience in customer service and supply chain management. Use bullet points to outline your achievements and responsibilities in previous roles, focusing on metrics that demonstrate your impact, such as improvements in customer satisfaction or efficiency.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that demonstrate your customer service mindset and problem-solving skills. Make sure to connect your background to Amcor's values and mission, showing how you can contribute to their goals.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Check for spelling and grammatical errors, and ensure that your formatting is consistent. A polished application reflects your attention to detail and professionalism, which are crucial in the operations field.
How to prepare for a job interview at Amcor
āØUnderstand the Company Values
Before your interview, take some time to research Amcor's core values and principles. They emphasise safety, customer-centricity, and innovation. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences.
āØShowcase Your Customer Service Experience
Given the role's focus on customer service, be ready to share specific examples of how you've successfully managed customer relationships in the past. Highlight any innovative solutions you implemented to enhance customer satisfaction.
āØDemonstrate Analytical Skills
The job requires strong analytical abilities. Prepare to discuss situations where you've used data to solve problems or improve processes. Consider bringing a relevant example that showcases your analytical thinking and creativity.
āØPrepare for Behavioural Questions
Expect behavioural interview questions that assess your ability to handle challenges and work in a team. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you highlight your adaptability and conflict management skills.
