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- Tasks: Join our catering team, serving customers and ensuring a great experience.
- Company: WWT is dedicated to restoring wetlands and making a positive impact on the environment.
- Benefits: Enjoy free entry to wetland centres, discounts, and a contributory pension scheme.
- Why this job: Make a difference while working in a friendly, supportive team that values hard work.
- Qualifications: Experience in fast-paced environments and excellent customer service skills are essential.
- Other info: This casual role offers flexible hours, including weekends and bank holidays.
We are excited to announce an opportunity to join our Trading team.
We are looking for a dedicated and enthusiastic individual who thrives in a team environment, embraces change, and is eager to learn within our catering operation at Castle Espie Wetland Centre.
This is a hands‑on role with the opportunity to help shape an unforgettable visitor experience at our centre. This role involves working within our catering team and may offer the opportunity to work within our retail and admissions team. Our Catering Assistant position offers a great opportunity to work not only in a setting of exceptional natural beauty but within a predominantly daytime operation. Castle Espie is just a short drive from Comber and easily commutable from Newtownards, Belfast and Bangor.
As a member of our Trading Team, you’ll not only have the chance to make an impact on the visitor experience, you will also support our wildlife conservation efforts, as the profits we generate are reinvested back into our charity.
This is a casual position where hours are offered on an ad‑hoc basis. Candidates will need to be willing to work some weekends, bank holidays and during the school holidays. Typically you will be working daytime hours, although, you may be required to work the occasional evening for a special event or function.
When visiting our website, you will notice the position is referred to as Trading Assistant. This is how the role is known internally at WWT.
About You
The role requires a team player with excellent interpersonal and communication skills. You will have a passion for great customer service.
As Catering Assistant, you will support the catering offer at Castle Espie Wetland Centre.
Working closely with the Trading Manager, Supervisors and wider Trading and Catering team you will:
- Shape the visitor experience by generating a warm and welcoming environment which is inspirational, vibrant and represents the WWT brand.
- Service customer needs including making hot drinks, clearing tables, keeping our catering area clean and food preparation. Previous catering experience is preferred but not essential – successful candidates with no catering background will be given full training to complete their duties to the highest standard.
- Fully adhere to and comply with all standards, in particular Industry Food Hygiene standards.
We will be actively reviewing applications and interviews will be held on a rolling basis. The advert may close early if a successful candidate is found.
About Us
We’re WWT, and we’re on a mission to restore the super‑powered ecosystems we call wetlands . There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.
Whether they’re taking a new visitor under their wing, or conducting ground‑breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.
Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
Why you’ll love working at WWT
- Wake up every day knowing your work is helping to restore wetlands, and our world
- Be surrounded and inspired by our team of passionate, dedicated people
- Free entry to all our wetland centres, including your family
- Free car parking and secure bike storage areas
- Colleague discount on shopping and memberships
- Cycle to work scheme
- Contributory pension scheme
WWT is an equal opportunities employer and all applications will be considered solely on merit.
Registered Charity Number England & Wales, no 1030884 and Scotland, no SC039410
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Casual Catering Assistant employer: Wildfowl and Wetlands Trust
Contact Detail:
Wildfowl and Wetlands Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Catering Assistant
✨Tip Number 1
Familiarise yourself with the WWT's mission and values. Understanding their commitment to restoring wetlands will not only help you align your answers during any interviews but also show your genuine interest in the role and the organisation.
✨Tip Number 2
Highlight your experience in fast-paced environments. Be ready to share specific examples of how you've successfully managed customer interactions under pressure, as this is crucial for a Casual Catering Assistant role.
✨Tip Number 3
Prepare to demonstrate your customer service skills. Think of scenarios where you've gone the extra mile for a customer or handled feedback effectively, as these experiences will resonate well with the hiring team.
✨Tip Number 4
Be flexible and open about your availability. Since this is a casual position with ad-hoc hours, showing that you're willing to work weekends and bank holidays can make you a more attractive candidate.
We think you need these skills to ace Casual Catering Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fast-paced environments and customer service. Use specific examples that demonstrate your ability to manage customer feedback and comply with safety standards.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the mission of WWT. Mention how your skills align with their needs, particularly your proactive approach and commitment to excellent customer care.
Showcase Relevant Skills: In your application, emphasise skills such as operating till EPOS systems, serving hot drinks, and maintaining cleanliness according to food safety legislation. These are key aspects of the job that should be highlighted.
Express Your Passion: Convey your passion for conservation and the importance of wetlands in your application. This will resonate with WWT's mission and show that you are not just looking for any job, but are genuinely interested in contributing to their cause.
How to prepare for a job interview at Wildfowl and Wetlands Trust
✨Show Your Customer Service Skills
Since the role requires great customer care skills, be prepared to share examples of how you've provided excellent service in previous jobs. Highlight any experiences where you went the extra mile for a customer.
✨Demonstrate Your Ability to Work in a Fast-Paced Environment
The job is in a fast-paced setting, so discuss your experience in similar environments. Share specific instances where you successfully managed multiple tasks under pressure.
✨Familiarise Yourself with Food Safety Standards
Understanding food safety legislation is crucial for this role. Brush up on basic food hygiene practices and be ready to discuss how you would ensure compliance in your work.
✨Engage with the Mission of WWT
WWT is dedicated to restoring wetlands, so show your enthusiasm for their mission. Research their conservation efforts and express how you can contribute to their goals through your role.
