Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client relationships and ensure they get maximum value from our FX trading solutions.
- Company: Join a fast-growing FX tech business with a strong institutional client base.
- Benefits: Enjoy a competitive salary, bonuses, and flexible hybrid working options.
- Why this job: Be the vital link between product and clients, driving success and building lasting relationships.
- Qualifications: 3-5 years in customer success or account management within institutional FX is essential.
- Other info: This role offers a chance to work with top-tier clients and grow within a scaling team.
The predicted salary is between 68000 - 76000 £ per year.
Job Description
Customer Success Manager
Fintech
(London, Hybrid)
£60k base + bonus + benefits
This role is with a fintech scale-up that’s shaking up the capital markets data space. With ~40 institutions already signed and more on the horizon, they’re now hiring a Customer Success Manager to be the face of the platform for some of the world’s leading banks, asset managers, trading firms, and venues.
This is a hybrid role covering both success and support. You’ll guide new clients through onboarding and proof-of-concepts, deliver training, and show continuous value throughout the lifecycle. You’ll also act as the first port of call for support queries — resolving issues directly where possible or escalating quickly when needed.
Key responsibilities include:
- Running onboarding programmes and POC journeys.
- Building trusted relationships with senior users.
- Leading check-ins, reviews, and adoption sessions.
- Spotting upsell and cross-sell opportunities.
- Acting as the first line of support across channels.
- Feeding client insight back into product development.
About you
- Circa 3–5 years’ experience in SaaS or fintech, ideally client-facing.
- Exposure to buy-side/sell-side workflows and capital markets.
- Able to balance day-to-day support with long-term relationship management.
- Hands-on, adaptable, and comfortable in a scale-up environment.
- Tech-savvy, with experience of CRM or cloud platforms (HubSpot, GCP, etc.).
- Humble, energetic, and collaborative in approach.
The company
This team has carved out a strong niche in capital markets, providing data tools that are already used by top-tier institutions. Backed for further growth and approaching break-even, they’re at an exciting inflection point. You’ll be joining a 15-person team with daily exposure to the founders and a culture that values input, initiative, and ownership.
Contact Ian Bailey at Harrington Starr for full details
Customer Success Manager employer: Harrington Starr
Contact Detail:
Harrington Starr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the latest trends in FX trading and electronic trading workflows. Understanding the nuances of FIX protocols and how they impact client interactions will give you an edge during discussions with potential employers.
✨Tip Number 2
Network with professionals in the FX trading space, especially those in customer success or account management roles. Attend industry events or webinars to connect with key players and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to showcase your ability to manage multiple client needs effectively. Think of specific examples from your past experience where you successfully balanced competing priorities and drove value for clients, as this will resonate well with hiring managers.
✨Tip Number 4
Demonstrate your proactive mindset by identifying potential upsell opportunities within your current or previous roles. Be ready to discuss how you’ve spotted these opportunities and the strategies you employed to capitalise on them.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success management, account management, or relationship roles within institutional FX. Use specific examples that demonstrate your hands-on experience with electronic trading workflows and your ability to manage multiple client needs.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your proactive mindset and how you have successfully driven value for clients in previous positions. Mention your communication skills and ability to build trust with stakeholders at all levels.
Showcase Relevant Skills: Emphasise your organisational skills and attention to detail in your application. Provide examples of how you've managed day-to-day account management while identifying upsell opportunities. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, as these can create a negative impression. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Harrington Starr
✨Showcase Your Experience
Make sure to highlight your 3-5 years of experience in customer success or account management, especially within the FX trading space. Be prepared to discuss specific examples of how you've successfully onboarded clients and managed relationships.
✨Demonstrate Technical Knowledge
Since the role involves electronic trading workflows, brush up on your knowledge of FIX and similar protocols. Being able to speak confidently about these technical aspects will show that you understand the product and can effectively support clients.
✨Communicate Clearly and Confidently
As a Customer Success Manager, you'll need to build trust with various stakeholders, including C-suite executives. Practice articulating your thoughts clearly and confidently, ensuring you can convey complex information in an understandable way.
✨Be Proactive and Solution-Oriented
Prepare to discuss how you've identified upsell opportunities and solved problems for clients in the past. Show that you have a proactive mindset by sharing examples of how you've driven value for clients and improved their experiences.
