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- Tasks: Provide tech support for exciting new technologies, including VR devices.
- Company: Join Webhelp Enterprise, a global leader in outsourcing and offshoring consulting.
- Benefits: Enjoy a competitive salary of £30,500 plus benefits, with remote work options.
- Why this job: Be part of a diverse team and make an impact in tech support for enterprise customers.
- Qualifications: 2+ years of experience in supporting enterprise customers and strong technical knowledge required.
- Other info: This role is fully remote but limited to candidates residing in Northern Ireland.
The predicted salary is between 25500 - 34500 £ per year.
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Job Description
We are seeking Technical Support staff to join our Enterprise team based in Northern Ireland. The successful candidate will join a diverse team providing tech support on exciting new technologies, including VR devices!
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Job Title
Technical Support Agent
Job Description
We are seeking Technical Support staff to join our Enterprise team based in Northern Ireland. The successful candidate will join a diverse team providing tech support on exciting new technologies, including VR devices!
This is a fully remote role, however, only candidates residing in Northern Ireland can be considered, in the event you are required to come to our hub in Belfast.
The role will require you to commit to shifts between 2pm – 11pm, Wednesday to Sunday. We offer a competitive salary of £30,500 + benefits!
You will be required to efficiently handle between 20-25 complex cases daily, providing enterprise customers with
- Device, and performance support
- Communicate troubleshooting steps effectively
- Supporting with data and user deletion requests
- Collaborate with engineers to provide tech resolutions
- End-to-end ownership of customer support requests
- Proactively gaining updates and communicating to the customer
Requirements
- Preferably a minimum of 2 years of experience in successfully supporting enterprise level customers via multiple channels
- Strong technical knowledge and practical understanding of web technologies
- Advanced troubleshooting skills
- Ability to communicate technical knowledge to non tech audience clearly
- Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management software
- Structured multitasking and prioritisation skills
- Strong critical thinking and analytical skills to isolate, investigate, reproduce and resolve hardware and software issues
- Collaborative interpersonal skills with experience working in a cross-functional team environment
Preferred Qualifications
- Web based background or computer science qualifications
Concentrix is an equal opportunity employer
We\’re proudly united as one team, one company, globally. We\’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location:
UK, Work at Home, Northern Ireland
Language Requirements
English (Required)
Time Type
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Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
Outsourcing and Offshoring Consulting
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Technical Support Agent employer: Webhelp Enterprise
Contact Detail:
Webhelp Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Agent
✨Tip Number 1
Familiarise yourself with the latest VR technologies and web-based tools. Being knowledgeable about these areas will not only boost your confidence but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your troubleshooting skills by simulating common technical issues you might encounter. This hands-on experience will prepare you to handle complex cases effectively, which is crucial for the Technical Support Agent position.
✨Tip Number 3
Network with current or former employees of Webhelp Enterprise on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, helping you tailor your approach.
✨Tip Number 4
Be ready to discuss your experience with various operating systems and ticket management software. Highlighting your familiarity with these tools will show that you are well-prepared for the responsibilities of the role.
We think you need these skills to ace Technical Support Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Support Agent position. Understand the key responsibilities and required skills, such as troubleshooting and communication abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in technical support and customer service. Emphasise any specific technologies or systems you have worked with that align with the role, such as VR devices or ticket management software.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your ability to communicate complex information clearly. Mention your experience with enterprise-level customers and how you can contribute to the team at Webhelp Enterprise.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a Technical Support Agent.
How to prepare for a job interview at Webhelp Enterprise
✨Showcase Your Technical Skills
Make sure to highlight your technical knowledge and experience with web technologies during the interview. Be prepared to discuss specific tools and systems you've worked with, especially those mentioned in the job description like Windows, Mac, iOS, and Android.
✨Demonstrate Problem-Solving Abilities
Since the role involves troubleshooting complex cases, be ready to share examples of how you've successfully resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly
As you'll need to explain technical concepts to non-technical users, practice simplifying complex information. During the interview, focus on clear and concise communication to demonstrate your ability to convey technical knowledge effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your critical thinking and analytical skills. Think about potential customer issues you might face in this role and how you would approach resolving them, showcasing your end-to-end ownership of support requests.
