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- Tasks: Be the friendly face of our museum, helping visitors and promoting events.
- Company: Join National Museums Scotland, a leading museum group with diverse collections.
- Benefits: Enjoy flexible hours, generous leave, and discounts at retailers from day one!
- Why this job: Make a real impact on visitor experiences in a creative and inclusive environment.
- Qualifications: Customer service skills and a passion for engaging with the public are essential.
- Other info: Specify your preferred hours in your application!
The predicted salary is between 20000 - 30000 £ per year.
Visitor Experience Assistant – Part time | Multiple hours Salary: £24,973 (pro rata where applicable) (£13.66 per hour) Hours: 17.5 / 28 Five days across seven Location: National Museum of Scotlland, Edinburgh National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world. As an organisation our values are Creative, Inclusive, Collaborative and Forward-thinking. We are looking for enthusiastic, passionate, honest, service-driven individuals to join our Visitor Experience team. There will be an opportunity to specify what hours you would like to be considered for in your application. Benefits of joining us as our Visitor Experience Assistant will include: Annually alongside your salary of £24,973, National Museums Scotland contributes £7,234 towards you being a member of the Civil Service Pension Scheme A generous annual leave of 28.5 days – rising to 33.5 after 5 years, plus 8 paid days public holidays (Pro-rata for part timers) Cycle to Work scheme Free access to national (and international) museums and exhibitions Exclusive discounts on both local and national High Street and online retailers A range of wellbeing benefits including Employee Assistance Programme 24/7 Flexible working options such as part time working, paid special leave, career breaks and unpaid leave Access to all the above and more from day one of employment To see more of our benefits please visit out dedicated benefits page on our careers portal. About the Visitor Experience Assistant role: You are the first person our visitors will see, and we want to make the right impression. Make no mistake, this is a customer service driven role. You will be working front of house, meeting and greeting visitors and helping them have a great experience. From promoting our public programmes and events to providing farm tours and providing information and knowledge on our various collections and stories, every day is a new opportunity for us to lead the way in exceptional customer service! As a Visitor Experience Assistant you will: Be proactive, approachable and visitor focussed in being ready to offer assistance, directions and exceptional customer service to our visitors Promote and support a broad range of public programmes, exhibitions and events Develop and maintain an appropriate level of knowledge of the Museum’s collections, displays, objects and stories, and activities Skills and experience we’re looking for in our Visitor Experience Assistant: Ability to demonstrate an exceptional standard of customer service Effective communication skills Ability to demonstrate a keen and genuine interest in working with the public Experience of working in a customer facing role Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you. Please be sure to view our recruitment pack for this role (available on our careers website: careers.nms.ac.uk) for full details of the position that may help with your application.
Visitor Experience Assistant employer: National Museums Scotland
Contact Detail:
National Museums Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Assistant
✨Tip Number 1
Familiarize yourself with the National Museum of Scotland's collections and current exhibitions. This knowledge will not only help you engage with visitors but also demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences where you went above and beyond for a customer. This will highlight your proactive and service-driven attitude, which is essential for this position.
✨Tip Number 3
Practice effective communication techniques, such as active listening and clear speaking. Being able to convey information clearly and engagingly will be crucial when interacting with visitors.
✨Tip Number 4
Consider visiting the museum before your application or interview. This will give you firsthand experience of the visitor experience and allow you to speak authentically about what you can contribute to enhancing it.
We think you need these skills to ace Visitor Experience Assistant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Visitor Experience Assistant position. Understand the key responsibilities and the skills required, such as exceptional customer service and effective communication.
Tailor Your CV: Customize your CV to highlight relevant experience in customer-facing roles. Emphasize any previous work that demonstrates your ability to provide excellent service and engage with the public.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the museum. Mention specific experiences that align with the job requirements and express your genuine interest in working with visitors.
Highlight Your Availability: Since the role allows you to specify your preferred hours, make sure to clearly state your availability in your application. This shows flexibility and willingness to accommodate the needs of the museum.
How to prepare for a job interview at National Museums Scotland
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with the role's focus.
✨Demonstrate Your Knowledge of the Museum
Before the interview, take some time to research the National Museum of Scotland and its collections. Being able to discuss specific exhibits or programs will show your genuine interest in the museum and its mission.
✨Be Approachable and Personable
Since this role involves direct interaction with visitors, it's important to convey a friendly and approachable demeanor during the interview. Practice your body language and ensure you maintain eye contact to create a welcoming atmosphere.
✨Prepare Questions About the Role
Think of thoughtful questions to ask about the Visitor Experience Assistant position. This shows your interest in the role and helps you understand how you can contribute to the team and enhance visitor experiences.
