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- Tasks: As a Teller, you'll handle transactions and provide top-notch service to our members.
- Company: Join Michigan Educational Credit Union, a community-focused financial institution dedicated to member satisfaction.
- Benefits: Enjoy flexible hours, competitive pay, and a generous benefits package including health coverage and 401(k).
- Why this job: This role offers hands-on experience in finance while building relationships and enhancing your customer service skills.
- Qualifications: A high school diploma is required; previous experience is a plus but not mandatory.
- Other info: Starting pay is $14.00 an hour, with opportunities for growth and development.
Careers At Michigan Educational Credit Union
Current job opportunities are posted here as they become available.
Reports To: Teller Supervisor, Assistant Branch Manager or Branch Manager
FLSA Status: Non-exempt
Summary: To receive and process deposits, checks, payments and other transactions as well as issue money orders, travelers checks and other drafts by performing the following duties.
Essential Functions include the following. Other duties may be assigned.
- Represent the credit union in a manner that maintains and expands positive relations with all members, potential members, and co-workers.
- Comply with all company policies, procedures and regulations. See Employee Handbook for further details.
- Providing exceptional member service skills (i.e. knowledge, adaptability, patience, attentiveness, positive communication, time management, and willingness to learn), as well as efficient and accurate transaction processing.
- Maintaining an adequate cash drawer at all times. Including buying/selling currency from the vault as necessary and balancing your teller drawer throughout the workday.
- Maintaining the appearance of the teller line, and personal teller window.
- Maintaining the highest level of confidentiality with all information obtained.
- Opening and closing branch procedures. Including but not limited to loading check printers, money order machine, stocking printers with paper, turning off personal heaters, opening/closing drive thru lanes, Etc.
- Assisting other departments as needed. (Home Equity, Credit Cards, Loans, Accounting, Filing, Reception, Marketing, Member Service, Scanning, etc.)
- Assist with training new tellers
- Answering member inquires, consult other departments as needed.
- Complete and pass BVS training tests
- Record and submit CTR/SAR information
- Ordering supplies for branch, as well as organizing incoming shipments in the stock room. (stocking paper, supplies, MECU forms etc.)
- Verify all coin rolls and cash given by members and prepare coin for outgoing shipment.
- Printing, folding, and stamping daily notices.
- Process basic Teller transactions. Including but not limited to deposits, withdrawals, loan payments, loan payoffs, loan advances, IRA contributions, charge off payments, fair share payments, night drop transactions.
- Printing statements, transaction history, termination statements for members.
- Process verification of deposits
- Process foreign checks (Canadian)
- Process travel notices.
- Process non-member cashing members checks.
- Process credit card payments and cash advances.
- Issue Cedar Point tickets daily and balance monthly.
- Process address changes
- Process drive-thru transactions.
- Perform other related duties as assigned.
Skills:
Oral Communication Skills
Reading Skills
Member Relations
Member Service
Diplomacy
Filing
Professionalism
Computer Literacy
Keyboard Skills
Time Management
Education/Experience:
High School Diploma or Equivalent. Prior work-related experience helpful but not required.
Pay:
Starting at $14.00 an hour, negotiable based on experience.
Generous benefits package including affordable medical, dental and vision coverage, paid holidays, vacations, 401(k) plan, employer profit sharing contributions and flexible spending accounts.
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Teller employer: Michedcu
Contact Detail:
Michedcu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Teller
✨Tip Number 1
Familiarise yourself with the services offered by Michigan Educational Credit Union. Understanding their products and member services will help you engage confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills. Since the role requires exceptional member service, consider role-playing scenarios with friends or family to enhance your communication and problem-solving abilities.
✨Tip Number 3
Research common teller responsibilities and challenges. Being knowledgeable about daily tasks and potential issues can help you articulate how you would handle them effectively in an interview setting.
✨Tip Number 4
Network with current or former employees of Michigan Educational Credit Union. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your interview.
We think you need these skills to ace Teller
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Teller position. Understand the essential functions and skills required, such as member service skills and transaction processing.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the Teller role. Emphasise any previous customer service experience or cash handling skills you may have.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the credit union. Mention specific examples of how your skills and experiences make you a great fit for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Michedcu
✨Showcase Your Customer Service Skills
As a Teller, exceptional member service is key. Be prepared to share examples of how you've provided great customer service in the past, demonstrating your adaptability, patience, and positive communication skills.
✨Know the Company Policies
Familiarise yourself with the credit union's policies and procedures. This shows that you are serious about compliance and understand the importance of following regulations in a financial environment.
✨Demonstrate Attention to Detail
Tellers need to be accurate and efficient. During the interview, highlight your experience with handling cash and transactions, and discuss how you ensure accuracy in your work to maintain an adequate cash drawer.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle difficult situations. Think of scenarios where you had to resolve a member's issue or manage a challenging transaction, and be ready to discuss them.
