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- Tasks: Lead a team providing administrative support for Transportation claims and ensure SLAs are met.
- Company: Join a dynamic Global Risk Claims team focused on innovative solutions in the insurance sector.
- Benefits: Enjoy opportunities for professional growth, collaboration, and a vibrant work culture.
- Why this job: Be part of a team that drives positive change and enhances claims servicing efficiencies.
- Qualifications: Proven leadership skills and experience in claims operations are essential; ACII qualifications are a plus.
- Other info: Work in London office 3+ days a week, engaging with various claims teams.
The predicted salary is between 43200 - 72000 £ per year.
We are now seeking an individual who will thrive in this type of atmosphere. Our Global Risk Claims team are now looking to recruit a Transportation Claims Operations Lead to join our dynamic and expanding team.
The successful candidate will work closely with our Claims Advocates and senior management team. You will be expected to have prior experience of an operational role, have a strong understanding of claims practices, and bring analytical and problems solving skills to the fore.
Role Responsibilities:
- You will be responsible for leading a team of Claim Support Associates who provide administrative claims support to our London based Transportation claims team.
- You will lead your team with enthusiasm, drawing on your experiences gained from working within a prior claims operational environment, to ensure that SLAs and KPI’s are met and appropriately managed.
- You will set development plans for the continued growth & development of the Associates within your team.
- You will provide technical oversight for submissions into the Claims Support team, and be the focal point for escalations, leading these through to prompt resolution.
- You will engage directly with members of our claims team (Aviation, Cargo, Fine Art & Specie and Marine), as well as build a network of contacts throughout the business, to provide the necessary support to resolve technical enquiries.
- Working with your peers and the Claims COO you will help to shape standardised and optimised processes which can be replicated across divisions helping to bring about positive and effective process change to improve & maximise claims servicing efficiencies.
- You will familiarise yourself with our available MI, interact with our MI teams, and be the lead in identifying additional MI capture, whilst working with the teams to design new data-led reporting functionality to enhance our claims service proposition.
- You will be responsible for the oversight and collation of the Transportation Claims teams’ SLAs & KPIs.
- You will represent Transportation claims at the Claims Operational Committee, providing feedback on operational performance, challenges & ongoing project work
Candidate Profile
- You will report to the Head of Transportation Claims, while also working closely with the Claims COO.
- Proven leadership skills
- Analytical and problem-solving expertise
- Excellent communication and interpersonal skills.
- Experience within a claims operational environment.
- Strong understanding of claims / London market claims processes & systems.
- Working towards ACII qualifications would be an advantage.
- Excellent use of standard Microsoft applications
- Familiarity of MS Visio & Power BI advantageous.
- London office presence 3+ days a week and/or as the business requires.
Transportation Claims Operations Lead employer: Lockton
Contact Detail:
Lockton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transportation Claims Operations Lead
✨Tip Number 1
Network with professionals in the claims and transportation sectors. Attend industry events or join relevant online forums to connect with individuals who can provide insights into the role and potentially refer you.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in claims operations, particularly in the transportation sector. Being knowledgeable about tools like Power BI and data-led reporting will set you apart during discussions.
✨Tip Number 3
Prepare to discuss your leadership experiences in detail. Think of specific examples where you've successfully led a team, resolved conflicts, or improved processes, as these will be crucial in demonstrating your fit for the role.
✨Tip Number 4
Research StudySmarter's values and culture. Understanding our mission and how we operate will help you align your responses during interviews and show that you're genuinely interested in being part of our team.
We think you need these skills to ace Transportation Claims Operations Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims operations and leadership. Use specific examples that demonstrate your analytical and problem-solving skills, as well as your understanding of claims practices.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your previous experiences align with the responsibilities outlined in the job description, particularly your ability to lead a team and manage SLAs and KPIs.
Showcase Technical Skills: Mention your proficiency in Microsoft applications and any familiarity with tools like MS Visio and Power BI. Highlight any experience you have with data-led reporting and MI capture, as these are crucial for the role.
Prepare for Potential Questions: Anticipate questions related to your leadership style, experience in claims operations, and how you handle escalations. Be ready to discuss specific scenarios where you've successfully led a team or improved processes.
How to prepare for a job interview at Lockton
✨Showcase Your Leadership Skills
As a Transportation Claims Operations Lead, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, managed conflicts, or motivated others to achieve their goals.
✨Understand Claims Practices Thoroughly
Make sure you have a solid grasp of claims practices and processes, especially within the London market. Be ready to discuss specific methodologies you've used in previous roles and how they can be applied to improve efficiency in this new position.
✨Prepare for Analytical Questions
Given the analytical nature of the role, expect questions that assess your problem-solving skills. Think of scenarios where you've had to analyse data or reports to make informed decisions, and be prepared to explain your thought process.
✨Familiarise Yourself with Relevant Tools
Since familiarity with Microsoft applications, MS Visio, and Power BI is advantageous, brush up on these tools before the interview. Be ready to discuss how you've used them in past roles to enhance reporting and operational efficiency.
