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- Tasks: Lead a team providing administrative support for Transportation claims and ensure SLAs are met.
- Company: Join our dynamic Global Risk Claims team, focused on innovative solutions in the insurance sector.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and development.
- Why this job: Be part of a team that drives positive change and enhances claims servicing efficiencies.
- Qualifications: Proven leadership skills and experience in claims operations are essential; ACII qualifications are a plus.
- Other info: Work from our London office 3+ days a week, engaging with various claims teams.
The predicted salary is between 43200 - 72000 £ per year.
We are now seeking an individual who will thrive in this type of atmosphere. Our Global Risk Claims team are now looking to recruit a Transportation Claims Operations Lead to join our dynamic and expanding team.
The successful candidate will work closely with our Claims Advocates and senior management team. You will be expected to have prior experience of an operational role, have a strong understanding of claims practices, and bring analytical and problems solving skills to the fore.
Role Responsibilities:
- You will be responsible for leading a team of Claim Support Associates who provide administrative claims support to our London based Transportation claims team.
- You will lead your team with enthusiasm, drawing on your experiences gained from working within a prior claims operational environment, to ensure that SLAs and KPI’s are met and appropriately managed.
- You will set development plans for the continued growth & development of the Associates within your team.
- You will provide technical oversight for submissions into the Claims Support team, and be the focal point for escalations, leading these through to prompt resolution.
- You will engage directly with members of our claims team (Aviation, Cargo, Fine Art & Specie and Marine), as well as build a network of contacts throughout the business, to provide the necessary support to resolve technical enquiries.
- Working with your peers and the Claims COO you will help to shape standardised and optimised processes which can be replicated across divisions helping to bring about positive and effective process change to improve & maximise claims servicing efficiencies.
- You will familiarise yourself with our available MI, interact with our MI teams, and be the lead in identifying additional MI capture, whilst working with the teams to design new data-led reporting functionality to enhance our claims service proposition.
- You will be responsible for the oversight and collation of the Transportation Claims teams’ SLAs & KPIs.
- You will represent Transportation claims at the Claims Operational Committee, providing feedback on operational performance, challenges & ongoing project work
Candidate Profile
- You will report to the Head of Transportation Claims, while also working closely with the Claims COO.
- Proven leadership skills
- Analytical and problem-solving expertise
- Excellent communication and interpersonal skills.
- Experience within a claims operational environment.
- Strong understanding of claims / London market claims processes & systems.
- Working towards ACII qualifications would be an advantage.
- Excellent use of standard Microsoft applications
- Familiarity of MS Visio & Power BI advantageous.
- London office presence 3+ days a week and/or as the business requires.
Transportation Claims Operations Lead employer: Lockton
Contact Detail:
Lockton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transportation Claims Operations Lead
✨Tip Number 1
Familiarise yourself with the specific claims processes and systems used in the London market. Understanding these nuances will not only help you during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals already working in claims operations, especially those in transportation. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully led teams in previous roles. Be ready to discuss specific challenges you faced and how you overcame them, as this will resonate well with the hiring team.
✨Tip Number 4
Brush up on your analytical and problem-solving skills, particularly in relation to claims management. Consider preparing a case study or example that highlights your ability to improve processes and drive efficiencies, as this is a key aspect of the role.
We think you need these skills to ace Transportation Claims Operations Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Transportation Claims Operations Lead position. Understand the key responsibilities and required skills, such as leadership, analytical abilities, and claims processes.
Tailor Your CV: Customise your CV to highlight relevant experience in claims operations and leadership roles. Use specific examples that demonstrate your problem-solving skills and familiarity with claims practices, ensuring they align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your previous experiences have prepared you for this position and how you can contribute to the team’s success.
Highlight Technical Skills: Emphasise your proficiency in Microsoft applications, and any experience with MS Visio and Power BI. If you are working towards ACII qualifications, mention this as it could give you an edge over other candidates.
How to prepare for a job interview at Lockton
✨Showcase Your Leadership Skills
As a Transportation Claims Operations Lead, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved processes. This will show the interviewers that you can inspire and guide your team effectively.
✨Understand Claims Practices Thoroughly
Make sure you have a solid grasp of claims practices, especially within the London market. Brush up on relevant terminology and processes before the interview. Being able to discuss these confidently will highlight your expertise and suitability for the role.
✨Prepare for Analytical Questions
Given the analytical nature of the role, expect questions that assess your problem-solving skills. Be ready to discuss specific scenarios where you've used data to make decisions or improve operations. This will demonstrate your ability to think critically and strategically.
✨Familiarise Yourself with MI Tools
Since the role involves working with Management Information (MI) and tools like Power BI, it’s beneficial to have a basic understanding of these systems. If possible, review how they are used in claims operations. Showing familiarity with these tools can set you apart from other candidates.
