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- Tasks: Lead a team providing administrative support for Transportation claims and ensure SLAs are met.
- Company: Join our dynamic Global Risk Claims team, focused on innovative solutions in the insurance sector.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and development.
- Why this job: Be part of a team that drives positive change and enhances claims servicing efficiencies.
- Qualifications: Proven leadership skills and experience in claims operations are essential; ACII qualifications are a plus.
- Other info: Work in our London office 3+ days a week, engaging with various claims teams.
The predicted salary is between 43200 - 72000 £ per year.
We are now seeking an individual who will thrive in this type of atmosphere. Our Global Risk Claims team are now looking to recruit a Transportation Claims Operations Lead to join our dynamic and expanding team.
The successful candidate will work closely with our Claims Advocates and senior management team. You will be expected to have prior experience of an operational role, have a strong understanding of claims practices, and bring analytical and problems solving skills to the fore.
Role Responsibilities:
- You will be responsible for leading a team of Claim Support Associates who provide administrative claims support to our London based Transportation claims team.
- You will lead your team with enthusiasm, drawing on your experiences gained from working within a prior claims operational environment, to ensure that SLAs and KPI’s are met and appropriately managed.
- You will set development plans for the continued growth & development of the Associates within your team.
- You will provide technical oversight for submissions into the Claims Support team, and be the focal point for escalations, leading these through to prompt resolution.
- You will engage directly with members of our claims team (Aviation, Cargo, Fine Art & Specie and Marine), as well as build a network of contacts throughout the business, to provide the necessary support to resolve technical enquiries.
- Working with your peers and the Claims COO you will help to shape standardised and optimised processes which can be replicated across divisions helping to bring about positive and effective process change to improve & maximise claims servicing efficiencies.
- You will familiarise yourself with our available MI, interact with our MI teams, and be the lead in identifying additional MI capture, whilst working with the teams to design new data-led reporting functionality to enhance our claims service proposition.
- You will be responsible for the oversight and collation of the Transportation Claims teams’ SLAs & KPIs.
- You will represent Transportation claims at the Claims Operational Committee, providing feedback on operational performance, challenges & ongoing project work
Candidate Profile
- You will report to the Head of Transportation Claims, while also working closely with the Claims COO.
- Proven leadership skills
- Analytical and problem-solving expertise
- Excellent communication and interpersonal skills.
- Experience within a claims operational environment.
- Strong understanding of claims / London market claims processes & systems.
- Working towards ACII qualifications would be an advantage.
- Excellent use of standard Microsoft applications
- Familiarity of MS Visio & Power BI advantageous.
- London office presence 3+ days a week and/or as the business requires.
Transportation Claims Operations Lead employer: Lockton
Contact Detail:
Lockton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transportation Claims Operations Lead
✨Tip Number 1
Familiarise yourself with the specific claims processes and systems used in the London market. Understanding these nuances will not only help you during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals already working in claims operations, especially those within the transportation sector. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully led teams in previous roles. Be ready to discuss specific challenges you faced and how you overcame them, as this will resonate well with the hiring team.
✨Tip Number 4
Brush up on your analytical and problem-solving skills, particularly in relation to claims management. Consider preparing a few case studies or scenarios where you effectively resolved issues, as this will highlight your suitability for the role.
We think you need these skills to ace Transportation Claims Operations Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in claims operations and leadership roles. Use specific examples that demonstrate your analytical and problem-solving skills, as well as your understanding of claims practices.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your previous experiences align with the responsibilities outlined in the job description, particularly your ability to lead a team and manage SLAs and KPIs.
Highlight Relevant Skills: Emphasise your communication and interpersonal skills, as these are crucial for the role. Mention any familiarity with Microsoft applications, MS Visio, or Power BI, as these will set you apart from other candidates.
Showcase Continuous Learning: If you are working towards ACII qualifications or any other relevant certifications, be sure to mention this in your application. It shows your commitment to professional development and enhances your candidacy.
How to prepare for a job interview at Lockton
✨Showcase Your Leadership Skills
As a Transportation Claims Operations Lead, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved processes. This will show the interviewers that you can inspire and guide your team effectively.
✨Understand Claims Practices Thoroughly
Make sure you have a solid grasp of claims practices, especially within the London market. Brush up on relevant terminology and processes, and be ready to discuss how you've applied this knowledge in previous roles. This will highlight your expertise and readiness for the position.
✨Prepare for Analytical Questions
Given the analytical nature of the role, expect questions that assess your problem-solving skills. Think of specific instances where you've used data to drive decisions or improve operations. Being able to articulate your thought process will impress the interviewers.
✨Familiarise Yourself with MI Tools
Since the role involves working with Management Information (MI) and tools like Power BI, it’s beneficial to familiarise yourself with these applications beforehand. Be prepared to discuss how you've used similar tools in the past to enhance reporting and decision-making processes.
