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- Tasks: Lead a team providing administrative support for Transportation claims and ensure SLAs are met.
- Company: Join our dynamic Global Risk Claims team, focused on innovative solutions in the insurance sector.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and development.
- Why this job: Be part of a team that drives positive change and enhances claims servicing efficiencies.
- Qualifications: Proven leadership skills and experience in claims operations are essential; ACII qualifications are a plus.
- Other info: Work in our London office 3+ days a week, engaging with various claims teams.
The predicted salary is between 43200 - 72000 £ per year.
We are now seeking an individual who will thrive in this type of atmosphere. Our Global Risk Claims team are now looking to recruit a Transportation Claims Operations Lead to join our dynamic and expanding team.
The successful candidate will work closely with our Claims Advocates and senior management team. You will be expected to have prior experience of an operational role, have a strong understanding of claims practices, and bring analytical and problems solving skills to the fore.
Role Responsibilities:
- You will be responsible for leading a team of Claim Support Associates who provide administrative claims support to our London based Transportation claims team.
- You will lead your team with enthusiasm, drawing on your experiences gained from working within a prior claims operational environment, to ensure that SLAs and KPI’s are met and appropriately managed.
- You will set development plans for the continued growth & development of the Associates within your team.
- You will provide technical oversight for submissions into the Claims Support team, and be the focal point for escalations, leading these through to prompt resolution.
- You will engage directly with members of our claims team (Aviation, Cargo, Fine Art & Specie and Marine), as well as build a network of contacts throughout the business, to provide the necessary support to resolve technical enquiries.
- Working with your peers and the Claims COO you will help to shape standardised and optimised processes which can be replicated across divisions helping to bring about positive and effective process change to improve & maximise claims servicing efficiencies.
- You will familiarise yourself with our available MI, interact with our MI teams, and be the lead in identifying additional MI capture, whilst working with the teams to design new data-led reporting functionality to enhance our claims service proposition.
- You will be responsible for the oversight and collation of the Transportation Claims teams’ SLAs & KPIs.
- You will represent Transportation claims at the Claims Operational Committee, providing feedback on operational performance, challenges & ongoing project work
Candidate Profile
- You will report to the Head of Transportation Claims, while also working closely with the Claims COO.
- Proven leadership skills
- Analytical and problem-solving expertise
- Excellent communication and interpersonal skills.
- Experience within a claims operational environment.
- Strong understanding of claims / London market claims processes & systems.
- Working towards ACII qualifications would be an advantage.
- Excellent use of standard Microsoft applications
- Familiarity of MS Visio & Power BI advantageous.
- London office presence 3+ days a week and/or as the business requires.
Transportation Claims Operations Lead employer: Lockton
Contact Detail:
Lockton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transportation Claims Operations Lead
✨Tip Number 1
Network with professionals in the claims and insurance industry, especially those who have experience in transportation claims. Attend industry events or webinars to connect with potential colleagues and learn more about the latest trends and challenges in the field.
✨Tip Number 2
Familiarise yourself with the specific claims processes and systems used in the London market. Understanding these nuances will not only help you in interviews but also demonstrate your commitment to the role and the company.
✨Tip Number 3
Brush up on your analytical and problem-solving skills by working on case studies or simulations related to claims operations. This practical experience can provide you with real-world examples to discuss during your interactions with our team.
✨Tip Number 4
Showcase your leadership abilities by discussing any previous experiences where you led a team or project. Be prepared to share how you motivated your team and achieved targets, as this will be crucial for the Transportation Claims Operations Lead role.
We think you need these skills to ace Transportation Claims Operations Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims operations. Emphasise any leadership roles and your understanding of claims practices, as these are crucial for the Transportation Claims Operations Lead position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your analytical and problem-solving skills can contribute to the team, and mention specific examples from your past experience that align with the job responsibilities.
Highlight Relevant Skills: Clearly outline your leadership skills and experience within a claims operational environment. Mention your familiarity with Microsoft applications, MS Visio, and Power BI, as these are advantageous for the role.
Showcase Your Understanding of the Industry: Demonstrate your knowledge of the London market claims processes and systems in your application. This will show that you are well-prepared for the challenges of the role and can hit the ground running.
How to prepare for a job interview at Lockton
✨Showcase Your Leadership Skills
As a Transportation Claims Operations Lead, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved team performance. This will show that you can inspire and guide your future team effectively.
✨Understand the Claims Process
Make sure you have a solid grasp of claims practices, especially within the London market. Brush up on relevant processes and systems, and be ready to discuss how you've applied this knowledge in previous roles. This will highlight your expertise and readiness for the position.
✨Prepare for Analytical Questions
Given the analytical nature of the role, expect questions that assess your problem-solving skills. Think of specific instances where you've used data to drive decisions or improve processes. Being able to articulate these experiences will set you apart as a candidate who can enhance claims servicing efficiencies.
✨Familiarise Yourself with MI Tools
Since the role involves working with Management Information (MI) and tools like Power BI, it’s beneficial to familiarise yourself with these applications beforehand. Be prepared to discuss how you've used similar tools in the past to generate reports or insights, demonstrating your capability to enhance the claims service proposition.
