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- Tasks: Lead a team providing administrative support for Transportation claims and ensure SLAs are met.
- Company: Join a dynamic Global Risk Claims team focused on innovative solutions in the insurance sector.
- Benefits: Enjoy opportunities for professional growth, collaborative culture, and potential remote work flexibility.
- Why this job: Be part of a team that drives positive change and enhances claims servicing efficiencies.
- Qualifications: Proven leadership skills and experience in claims operations; ACII qualifications are a plus.
- Other info: London office presence required 3+ days a week; strong analytical skills needed.
The predicted salary is between 43200 - 72000 £ per year.
We are now seeking an individual who will thrive in this type of atmosphere. Our Global Risk Claims team are now looking to recruit a Transportation Claims Operations Lead to join our dynamic and expanding team.
The successful candidate will work closely with our Claims Advocates and senior management team. You will be expected to have prior experience of an operational role, have a strong understanding of claims practices, and bring analytical and problems solving skills to the fore.
Role Responsibilities:
- You will be responsible for leading a team of Claim Support Associates who provide administrative claims support to our London based Transportation claims team.
- You will lead your team with enthusiasm, drawing on your experiences gained from working within a prior claims operational environment, to ensure that SLAs and KPI’s are met and appropriately managed.
- You will set development plans for the continued growth & development of the Associates within your team.
- You will provide technical oversight for submissions into the Claims Support team, and be the focal point for escalations, leading these through to prompt resolution.
- You will engage directly with members of our claims team (Aviation, Cargo, Fine Art & Specie and Marine), as well as build a network of contacts throughout the business, to provide the necessary support to resolve technical enquiries.
- Working with your peers and the Claims COO you will help to shape standardised and optimised processes which can be replicated across divisions helping to bring about positive and effective process change to improve & maximise claims servicing efficiencies.
- You will familiarise yourself with our available MI, interact with our MI teams, and be the lead in identifying additional MI capture, whilst working with the teams to design new data-led reporting functionality to enhance our claims service proposition.
- You will be responsible for the oversight and collation of the Transportation Claims teams’ SLAs & KPIs.
- You will represent Transportation claims at the Claims Operational Committee, providing feedback on operational performance, challenges & ongoing project work
Candidate Profile
- You will report to the Head of Transportation Claims, while also working closely with the Claims COO.
- Proven leadership skills
- Analytical and problem-solving expertise
- Excellent communication and interpersonal skills.
- Experience within a claims operational environment.
- Strong understanding of claims / London market claims processes & systems.
- Working towards ACII qualifications would be an advantage.
- Excellent use of standard Microsoft applications
- Familiarity of MS Visio & Power BI advantageous.
- London office presence 3+ days a week and/or as the business requires.
Transportation Claims Operations Lead employer: Lockton
Contact Detail:
Lockton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transportation Claims Operations Lead
✨Tip Number 1
Network with professionals in the claims and transportation sectors. Attend industry events or join relevant online forums to connect with individuals who can provide insights into the role and potentially refer you.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in claims operations, particularly in the transportation sector. This knowledge will not only help you stand out but also demonstrate your commitment to staying current in the field.
✨Tip Number 3
Prepare to discuss your leadership experiences in detail. Think of specific examples where you've successfully led a team, resolved conflicts, or improved processes, as these will be crucial in showcasing your fit for the role.
✨Tip Number 4
Research StudySmarter's values and culture. Understanding our mission and how we operate will allow you to tailor your conversations during interviews, showing that you're not just a fit for the role, but for our team as well.
We think you need these skills to ace Transportation Claims Operations Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims operations. Emphasise your leadership skills and any analytical or problem-solving roles you've held, particularly in a claims environment.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your previous experiences align with the responsibilities of leading a team and improving claims processes.
Highlight Relevant Skills: Clearly outline your understanding of claims practices and systems, especially within the London market. Mention any familiarity with Microsoft applications, MS Visio, or Power BI that could set you apart.
Showcase Leadership Experience: Provide examples of your leadership experience in your application. Detail how you've successfully managed teams, met SLAs and KPIs, and contributed to process improvements in past roles.
How to prepare for a job interview at Lockton
✨Showcase Your Leadership Skills
As a Transportation Claims Operations Lead, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you successfully led a team, resolved conflicts, or improved processes. This will show the interviewers that you can inspire and guide your team effectively.
✨Understand Claims Practices Thoroughly
Make sure you have a solid grasp of claims practices, especially within the London market. Brush up on relevant terminology and processes, and be ready to discuss how you've applied this knowledge in previous roles. This will highlight your expertise and readiness for the position.
✨Prepare for Analytical Questions
Given the analytical nature of the role, expect questions that assess your problem-solving skills. Think of specific instances where you've used data to drive decisions or improve operations. Being able to articulate your thought process will impress the interviewers.
✨Familiarise Yourself with MI Tools
Since the role involves working with Management Information (MI) and tools like Power BI, it’s beneficial to familiarise yourself with these applications beforehand. Be prepared to discuss how you've used similar tools in the past to enhance reporting and decision-making processes.
