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For Companies At a Glance
- Tasks: Assist customers with inquiries and resolve issues in a fast-paced environment.
- Company: Join EV Cargo, a leading global logistics company committed to excellence and inclusivity.
- Benefits: Enjoy perks like cashback on 900+ retailers, health care plans, and a supportive team culture.
- Why this job: Be part of a dynamic team that values your growth and offers real impact in customer service.
- Qualifications: A Level 4 in English & Math is desirable; previous customer service experience preferred.
- Other info: Opportunity for personal development and a chance to work in a diverse environment.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Assistant | Full time | Newbury
Palletforce Logistics is a leading pallet distribution company dedicated to providing efficient and reliable services to our clients. We pride ourselves on our commitment to excellence and our supportive work environment.
THE ROLE
We are looking for a motivated and customer-focused Customer Services Assistant to join our team. The ideal candidate will be passionate about delivering exceptional service and resolving customer issues promptly.
KEY RESPONSIBILITIES:
- Handle customer inquiries via phone and email, providing timely and professional responses.
- Address and resolve customer complaints and issues related to pallet distribution services.
- Provide accurate information about our pallet products and distribution services.
- Process collections and returns.
- Maintain and update customer records and account information.
- Coordinate with the logistics and warehouse teams to ensure timely delivery and resolve any distribution issues.
- Contribute to a positive team environment and uphold company values.
OUR IDEAL CANDIDATE WILL HAVE:
Qualifications: A Level 4 in English & Math desirable.
Experience: Previous experience in a similar role is desirable, preferably in Logistics or Distribution, with proficiency in customer service software and Microsoft Office Suite.
Communication: Excellent spoken and written communication skills, ability to build good working relationships, engage with diverse audiences, multitask, and work under pressure.
People & Self Development: A proactive approach to self-development, motivation, and the ability to work autonomously and as part of a team.
REWARDS & BENEFITS
We support your development and offer a competitive package including:
- Reward Gateway – savings and cashback on 900+ retailers
- Employee Recognition Scheme
- Pension Scheme
- Health Care Cash Plan
ABOUT US
EV Cargo is a prominent international supply chain partner, enabling customer success through air, ocean, surface freight, logistics, supply chain, and technology solutions. Our growth is global and rapid.
DIVERSITY AND INCLUSION
We value diversity, equality, and inclusivity, creating an environment where everyone has the opportunity to succeed, regardless of background or identity.
EV Cargo reserves the right to close the vacancy early if a high volume of applications is received. We are unable to provide detailed feedback to applicants not shortlisted.
You must have the legal right to live and work in the United Kingdom.
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Admin - Customer Service Assistant employer: EV Cargo
Contact Detail:
EV Cargo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the logistics and distribution industry. Understanding the basics of pallet distribution and common customer service challenges in this field will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be handling customer inquiries, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues, as this will demonstrate your capability to handle similar situations in this role.
✨Tip Number 4
Network with current or former employees of EV Cargo or similar companies. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Admin - Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and logistics. Use keywords from the job description to demonstrate that you meet the qualifications and responsibilities outlined by the company.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to resolve issues effectively. Mention specific examples from your past experiences that align with the key responsibilities of the role.
Highlight Communication Skills: Since excellent communication is crucial for this role, emphasise your spoken and written communication skills in both your CV and cover letter. Provide examples of how you've successfully engaged with customers in previous positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EV Cargo
✨Know the Company
Before your interview, take some time to research Palletforce Logistics. Understand their services, values, and what sets them apart in the logistics industry. This knowledge will help you tailor your answers and show genuine interest.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Be ready to discuss how you've handled inquiries, resolved complaints, and maintained professionalism under pressure.
✨Showcase Communication Abilities
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might be asked to explain how you would handle specific customer scenarios, so think through your responses beforehand.
✨Emphasise Teamwork and Autonomy
The ideal candidate should be able to work both independently and as part of a team. Prepare to discuss situations where you've successfully collaborated with others, as well as times when you've taken initiative on your own.
