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For Companies At a Glance
- Tasks: Assist customers via phone, email, and chat to ensure their needs are met.
- Company: Join a thriving recruitment firm dedicated to employee growth and satisfaction.
- Benefits: Enjoy a competitive salary, annual bonus, 25 days holiday, and extensive training.
- Why this job: Be part of a supportive team that values your input and offers career development.
- Qualifications: Customer service experience is preferred; strong communication skills are essential.
- Other info: Flexible shifts available, including weekends, to fit your schedule.
The predicted salary is between 20422 - 30634 £ per year.
We are currently looking to recruit a Customer Service Advisor for our fast-growing manufacturing client, who offer sustainability and opportunities to develop within the company. A high valued, forward-thinking company that are committed to creating a positive and rewarding career opportunity. The main purpose of the role is to provide technical support duties and be the first point of contact for responding to any breakdowns and emergency calls from engineers and end users. As part of Technical Customer Service Advisor role, you’ll require: * Proven experience providing excellent customer service and administration, ideally within the manufacturing sector * Have a good understanding of technical information and the ability to retain information * Proven experience of being able to resolve issues * Competent with the use of MS Office applications * Hold excellent communication skills and strong attention to detail * Have the ability to work under pressure whilst prioritising workloads Within the role you’ll also be: * Coordinating all incoming queries and service repairs * Handling incoming calls and emails and liaising with customers in a timely and professional manner * Understand the customer requirements and show a good technical aptitude combined with the ability to give advice by telephone * Interpret and explain technical information and instructions. * Handling of day-to-day administration duties for the service and management team * Understand the customer requirements and show a good technical aptitude combined with the ability to give advice by telephone with clarity and diplomacy. . Salary & Working Hours * £26,786 plus bonus per annum * Monday to Friday working shifts between 8am and 6pm and Saturdays rota 9am – 12pm * Fantastic benefits package including 25 days holidays plus bank holidays * Amazing pension scheme * Development opportunities * Subsidised private healthcare — Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an employment agency in relation to this vacancy. See our website for more details and jobs available – (url removed) (phone number removed)
Contact Detail:
Talk Staff Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding what they stand for will help you align your answers during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of telephone interaction, consider doing mock calls with friends or family to refine your telephone manner and ensure you sound confident and professional.
✨Tip Number 3
Brush up on your problem-solving skills. Think of examples from your past experiences where you've successfully resolved customer issues, as these will be valuable to discuss during the interview process.
✨Tip Number 4
Get comfortable with CRM systems and Microsoft applications. If you have time, explore online tutorials or courses to enhance your skills, as this will demonstrate your commitment to being effective in the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you've dealt with customers face-to-face or over the phone. Use specific examples to demonstrate your problem-solving skills and communication abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how your previous experiences align with the job requirements and express your enthusiasm for the opportunity to work with the client in Belper.
Highlight Relevant Skills: In your application, emphasise your proficiency with Microsoft applications and web-based platforms. If you have experience with CRM systems, be sure to mention it as it’s relevant to the role.
Showcase Your Soft Skills: Demonstrate your calm and reassuring manner in your application. Use examples that illustrate how you've handled challenging customer interactions in the past, ensuring customer satisfaction.
How to prepare for a job interview at Talk Staff Group Limited
✨Showcase Your Customer Service Experience
Be prepared to discuss specific examples of how you've provided excellent customer service in the past. Highlight situations where you resolved issues or went above and beyond for a customer, as this will demonstrate your suitability for the role.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you've had to solve problems quickly and effectively. During the interview, explain your thought process and how you arrived at a solution, as this will show your ability to handle customer queries efficiently.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to rehearse common interview questions with a friend or family member to ensure you convey your ideas effectively.
✨Familiarise Yourself with CRM Systems
Although previous call centre experience isn't essential, having a basic understanding of CRM systems can be beneficial. Research common CRM platforms and be ready to discuss how you would use them to manage customer interactions.
