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For Companies At a Glance
- Tasks: Help customers via phone, email, and chat to solve their problems.
- Company: Join a growing client in Belper that values employee growth.
- Benefits: Enjoy a £25,000 salary, annual bonuses, and 25 days holiday plus banks.
- Why this job: Be part of a supportive team focused on outstanding customer experiences.
- Qualifications: Experience in customer service is essential; call center experience is a plus.
- Other info: Flexible shifts available, including weekends.
The predicted salary is between 20000 - 30000 £ per year.
Are you a natural problem solver with a passion for delivering exceptional customer service? Our client is hiring a Customer Service Advisor to join a successful and growing company in Belper, offering fantastic benefits and career progression opportunities. To be considered for the role, you’ll require the following essentials: Customer Service Experience – Proven ability to provide excellent service Strong Communication – A professional telephone manner & written skills Tech-Savvy – Familiarity with Microsoft applications & web-based platforms Call Centre Experience (Desirable) – Not essential but a bonus! Resilient & Calm – Able to handle customer queries with reassurance & confidence Within this position, you’ll also be: Customer Contact – Engage with customers via phone, email, SMS, live chat & WhatsApp Problem Solving – Understand customer situations and provide effective solutions Service Excellence – Deliver a high-quality customer experience with professionalism CRM Management – Ensure all queries are handled promptly & accurately within SLAs Process Optimisation – Identify opportunities to streamline operations & improve efficiency What’s on offer Competitive Salary – £25,528 per annum + bonus & overtime opportunities Various shifts 8am-6pm and some weekends Career Development – Structured training and development programmes Work-Life Balance – 25 days holiday plus bank holidays Wellbeing Programme – Supporting your health & wellbeing Modern Workplace – Work with innovative technology in a professional environment Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Recruitment Business in relation to this vacancy. See our website for more details and jobs available
Customer Service Advisor employer: Talk Staff Group Limited
Contact Detail:
Talk Staff Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and practice your responses. This will help you feel more confident during the interview when discussing how you would handle various situations.
✨Tip Number 2
Research the company’s values and customer service philosophy. Being able to align your answers with their approach will show that you are a good fit for their team.
✨Tip Number 3
Prepare examples from your past experiences where you successfully resolved customer issues. Highlighting these stories can demonstrate your problem-solving skills effectively.
✨Tip Number 4
Practice your telephone manner by role-playing with a friend or family member. This will help you refine your communication skills and ensure you come across as calm and professional during the actual call.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Highlight Customer Service Experience: Make sure to emphasize your previous experience in customer service roles, whether face-to-face or over the phone. Use specific examples that showcase your ability to solve problems and ensure customer satisfaction.
Showcase Communication Skills: Demonstrate your excellent communication skills in your application. Mention any relevant experiences where you effectively communicated with customers, whether through telephone, email, or live chat.
Familiarize with CRM Systems: If you have experience using CRM systems, mention it in your application. If not, express your willingness to learn and adapt quickly to new technologies, as this is crucial for the role.
Professional Tone: Maintain a professional tone throughout your application. This includes your CV and cover letter. Ensure that your writing reflects the calm and reassuring manner that the company values in their customer service approach.
How to prepare for a job interview at Talk Staff Group Limited
✨Showcase Your Customer Service Experience
Be ready to discuss specific examples of how you've provided excellent customer service in the past. Highlight situations where you solved problems effectively and ensured customer satisfaction.
✨Demonstrate Communication Skills
Practice clear and confident communication. During the interview, focus on your tone and clarity, especially if you're asked to role-play a customer interaction.
✨Familiarize Yourself with CRM Systems
Since you'll be using a CRM system, it’s beneficial to mention any experience you have with similar platforms. If you don’t have direct experience, express your willingness to learn quickly.
✨Prepare for Common Scenarios
Think about common customer service scenarios and how you would handle them. Be prepared to discuss how you would manage difficult customers or resolve complaints while maintaining professionalism.
