Senior Customer Account Representative

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Role Summary

Here at Parker Meggitt, we’re looking for a well‑experienced Senior Customer Account Representative who thrives in a challenging and fast‑paced environment. You will manage a variety of Parker Meggitt customer accounts to deliver world‑class service and support by directly overseeing score cards, immediately responding to enquiries, collaborating internally to prepare and deliver quotations, and joining with the planning team to accurately forecast demand. By utilising the Parker Meggitt High Performance System, you’ll serve as the primary interface for a variety of our customers, responsible for ensuring the most efficient and positive relationships, while enabling level‑loading of production and expeditious resolution of customer assertions. In this role you’ll also work closely with key internal stakeholders and maintain a solid internal network relevant to the customers you support.

Responsibilities

• Managing different customer accounts across Parker Meggitt, particularly those with Long Term Arrangement (LTA) contracts as well as some more bespoke customers
• Preparing costing sheets (considering hours/materials) and producing quotes for internal sign‑off, with responsibility for ensuring that the price is accurate for customer orders such as miscellaneous repairs or spares quotes, which may include orders of significant value
• Acting as the voice of the customer and ensuring timely resolution to all customer orders and enquiries
• Supporting the production of the monthly and annual forecasts based on historical sales and customer trends; supporting forecasting and planning ahead
• Receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system and delegating to the administration team as required
• Responsibility for the contract review process, working closely with Commercial colleagues internally
• Liaising with OEMs within some product groups

Skills, Knowledge & Abilities

• Willingness to travel periodically with possible overnight stay – potential international customer meetings
• Minimum of 4 years’ experience of building and maintaining relationships within a rapid Premier customer service environment where quick thinking, pro‑activeness and a problem‑solving mindset are essential
• Demonstrated resilience and dependability, maintaining composure and always delivering exceptional service to high‑expectation customers
• Ability to understand and follow specific time‑critical and sometimes complex instructions and procedures
• Ability to gather data, to compile information, and prepare reports
• Excellent verbal and written communication skills with the ability to influence and present to key internal and external stakeholders
• Excellent customer service orient
• Ability to work independently, multi‑task and prioritise duties with minimal supervision in a pressured environment
• Ability to visualise and plan objectives and goals strategically
• Decision making and conflict management skills

Ideally you will also have

• Experience of using SAP
• Awareness of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.)
• Aerospace or Manufacturing industry experience
• Bachelor’s Degree or equivalent industry experience

What We Offer

• Funded membership of a professional body
• Focused career development planning with opportunities to progress
• Pension scheme with up to 10% matching company contribution
• Income protection scheme
• Life Assurance x4 basic salary
• Share buying scheme
• 25 days holiday, plus bank holidays, with the option to buy and sell up to 5 days
• Service‑related holiday (3 years = 1 day and increase up to max 5 days)
• Cash Plan or Private Medical Cover
• Employee Assistance Program for Health & Wellbeing
• Free on‑site car parking
• Employee Referral Scheme
• An on‑site restaurant and Starbucks offering subsidised food
• Employee Perks – offering our employees discounts on a huge variety of goods and services

Equal Employment Opportunity

bParker is an equal opportunity employer and does not discriminate on grounds of age, race, religion, ethnic origin, sex, sexual orientation or disability in relation to recruitment and employment.