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- Tasks: Join our busy admin team, supporting clinical teams with high-quality service.
- Company: Be part of a dynamic NHS environment focused on compassionate care.
- Benefits: Enjoy a full-time role with opportunities for career growth and training.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Must have 12 months experience in customer-focused roles and strong communication skills.
- Other info: Flexible working and the chance to handle diverse tasks in a fast-paced setting.
The predicted salary is between 24000 - 36000 £ per year.
Applications are invited from qualified and experienced administration candidates to join our busy administration teams. We currently have the following Administration Assistant post in Sunderland older adults team.
the team is based at Monkwearmouth hospital and is a full time role working over 5 days.
This is a very busy service and the successful post holder will be a member of the admin team to support the multi-disciplinary clinical teams to provide a comprehensive, high quality administrative service at all times. The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone.
Candidates must have proven recent 12 month experience of the following:
- Experience in working in a customer / patient focused environment (face to face/telephone/reception)
- Excellent communication and interpersonal skills
- Database inputting
- Electronic filing systems
- Microsoft word/excel/powerpoint/office packages including email
- Fast, accurate typing/keyboard skills
- Typing letters
- Good verbal and written communication skills
- Ability to be self-directed, motivated and be able to contribute positively within a team
- Well organised and structured
- Ability to change tasks at short notice
- Reliable and punctual
- The post holder will be expected to demonstrate flexibility in the role
The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
For further details / informal visits contact: Name: Deborah Haswell Job title: Administration Manager Email address: deborah.haswell@cntw.nhs.uk #J-18808-Ljbffr
Administration Assistant employer: Northumberland, Tyne and Wear NHS Foundation Trust
Contact Detail:
Northumberland, Tyne and Wear NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Assistant
✨Tip Number 1
Familiarise yourself with the specific needs of the older adults team at Monkwearmouth hospital. Understanding their unique challenges and how your skills can support them will help you stand out during any informal discussions or interviews.
✨Tip Number 2
Reach out to Deborah Haswell, the Administration Manager, for an informal chat about the role. This not only shows your enthusiasm but also gives you insights into what they are specifically looking for in a candidate.
✨Tip Number 3
Prepare examples from your past experience that demonstrate your customer service skills, especially in high-pressure situations. Being able to articulate these experiences will showcase your ability to handle the demands of the role effectively.
✨Tip Number 4
Highlight your proficiency in Microsoft Office and database management during any conversations. Since these skills are crucial for the role, being able to discuss your experience confidently will make a positive impression.
We think you need these skills to ace Administration Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service and administration. Emphasise your skills in communication, database inputting, and proficiency in Microsoft Office packages.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements mentioned in the job description. Mention your ability to handle emotional circumstances and your flexibility in adapting to changing tasks.
Showcase Relevant Experience: In your application, provide examples of your recent experience in a customer/patient-focused environment. Detail how you have successfully managed face-to-face interactions and telephone communications.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Northumberland, Tyne and Wear NHS Foundation Trust
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain calm and professional, especially in challenging situations.
✨Demonstrate Your Organisational Skills
The job demands strong organisational abilities. Discuss how you prioritise tasks and manage your time effectively. You might want to mention any tools or methods you use to stay organised, such as to-do lists or digital calendars.
✨Familiarise Yourself with Relevant Software
Make sure you're comfortable with Microsoft Office packages, especially Word, Excel, and PowerPoint. If possible, brush up on your typing speed and accuracy, as this will likely be assessed during the interview.
✨Prepare for Emotional Scenarios
Given the nature of the role, you may encounter distressing situations. Be ready to discuss how you would handle such scenarios with empathy and professionalism. This shows that you understand the emotional demands of the position.
