At a Glance
- Tasks: Provide technical support for desktop, software, hardware, and network issues.
- Company: Join a dynamic team at Brookline Bancorp, committed to quality customer service.
- Benefits: Enjoy a temporary role with potential for growth and valuable experience in IT.
- Why this job: Perfect for tech enthusiasts wanting hands-on experience in a supportive environment.
- Qualifications: Bachelor's degree preferred; 3+ years of IT experience required.
- Other info: This is a temporary position based in Boston, MA, lasting 6 to 18 months.
The predicted salary is between 30000 - 42000 £ per year.
- THIS IS A TEMPORARY ROLE BASED IN BOSTON, MA WITH PROJECTED DURATION OF 6 TO 18 MONTHS***
Principal Objective
The Support Technician is responsible for providing technical support to all users for desktop, software, hardware and network related issues. Their role is to support the day-to-day stable operation of our computer environment and assist users with all of their IT needs. The Support Technician will escalate unresolved requests or issues to the next level as required, ensuring that IT management is informed. This individual will clearly communicate technical solutions in a user-friendly and professional manner. Duties include covering the IT Helpdesk, responding to employees’ technical requests and needs, and constantly striving to improve customer service.
Principal Duties And Responsibilities
- Provide service and support in all facets of information technology
- Provide Level 1 IT Helpdesk support. Manage open issues and escalate as needed for prompt resolution
- Troubleshoot and administer our information systems and technology in support of our business needs
- Install, configure and maintain hardware including desktops, laptops, printers and peripherals
- Install, configure and support desktop operating systems and all desktop applications
- Assist with managing our antivirus and patching systems for desktops
- Provide support for VPN and mobile device connectivity
- Troubleshoot hardware and software problems and network connectivity issues
- Perform other related duties as directed
Job Specifications (Skills, Knowledge And Abilities Required)
- Bachelor’s Degree preferred. Experience in lieu of a degree will be considered
- Microsoft and other IT certifications preferred
- 3+ years information technology experience in all aspects of client/server technology
- 3+ years financial systems related experience with Jack Henry systems experience preferred
- Experience with installing, configuring and maintaining the Microsoft Windows desktop operating system in a networked environment
- Experience with many aspects of information technology including Microsoft Windows Server, Active Directory, Microsoft Office and Outlook, LAN/WAN connectivity, DHCP and TCP/IP networking
- Experience implementing best practices for applications, operating systems and networks
- Working technical knowledge of current Internet technologies, protocols and standards
- Experience with IT application systems such as antivirus, patching and client management tools
- Exceptional troubleshooting and problem solving skills
- Excellent written, verbal and interpersonal communication skills
- Ability to communicate ideas in both technical and user-friendly language
- Highly self-motivated with keen attention to detail and good organizational skills
- Positive attitude with a commitment to quality customer service
- Team player and ability to follow processes and procedures
- On-call availability and some travel required
Behavioral Skills
- Consistently demonstrate behaviors associated with Brookline Bancorp’s Core Four values: adaptability, accountability, leadership, and teamwork.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description is subject to change at any time. #J-18808-Ljbffr
Temporary Staff ~ IT Support Technician ~ Boston, MA employer: Brookline Bank
Contact Detail:
Brookline Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Staff ~ IT Support Technician ~ Boston, MA
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows Server, Active Directory, and Jack Henry systems. Having hands-on experience or relevant certifications can give you an edge during interviews.
✨Tip Number 2
Prepare to demonstrate your troubleshooting skills through practical examples. Think of scenarios where you've successfully resolved IT issues, as this will showcase your problem-solving abilities and customer service focus.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Be ready to discuss your experience with IT Helpdesk support and how you manage open issues. Highlight your ability to communicate technical solutions in a user-friendly manner, as this is crucial for the role.
We think you need these skills to ace Temporary Staff ~ IT Support Technician ~ Boston, MA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, especially in desktop, software, and hardware troubleshooting. Include specific examples of how you've provided customer service in previous roles.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your ability to communicate technical solutions clearly and your commitment to quality customer service.
Highlight Relevant Skills: In your application, specifically mention your experience with Microsoft Windows, Active Directory, and any IT certifications you hold. This will demonstrate your technical proficiency and suitability for the role.
Showcase Problem-Solving Abilities: Include examples in your application that showcase your exceptional troubleshooting and problem-solving skills. Describe situations where you successfully resolved technical issues for users.
How to prepare for a job interview at Brookline Bank
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight your experience with Microsoft Windows, Active Directory, and troubleshooting techniques. Consider bringing examples of past issues you've resolved to demonstrate your problem-solving abilities.
✨Communicate Clearly
Since the role requires clear communication of technical solutions, practice explaining complex IT concepts in simple terms. This will show that you can effectively assist users who may not have a technical background.
✨Demonstrate Customer Service Focus
Emphasise your commitment to quality customer service during the interview. Share specific examples of how you've gone above and beyond to help users in previous roles, as this aligns with the company's values.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting skills and ability to handle on-call situations. Think through potential problems you might face in the role and how you would approach resolving them.