At a Glance
- Tasks: Join us as a Night Team Member, managing guest services and ensuring hotel safety.
- Company: LGH Hotels Management operates 42 hotels across the UK, including Best Western and Crowne Plaza.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and a cycle to work scheme.
- Why this job: Be part of a dynamic team in a vibrant hotel, shaping the future of hospitality.
- Qualifications: Previous hotel experience preferred; strong customer service and communication skills required.
- Other info: Flexible hours with opportunities for growth in the hospitality industry.
The predicted salary is between 20000 - 28000 £ per year.
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Glasgow Argyle Hotel, Signature Collection by Best Western
The Opportunity
Join Our Team as a Night Team Member!
Are you reliable and responsible? We\’re looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.
What You\’ll Do
- Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
- Safety First: Maintain security and safety procedures throughout the night.
- Security Checks: Perform regular security checks to keep our hotel safe.
- Support Staff: Provide general support to hotel staff during the night shift.
- Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
- Room Setup: Set up meeting rooms and other areas as needed.
- Food & Beverage Service: Serve food and beverages to guests when required.
- Check-In/Out: Handle guest check-ins and check-outs as needed.
- Emergency Response: Manage any emergency situations that occur.
- Reporting: Prepare reports for senior management as required.
Benefits
- Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- Previous experience working in a hotel or similar environment, preferably in a night team member role.
- Excellent customer service skills and a friendly, professional demeanor.
- Strong communication and interpersonal skills.
- A good understanding of safety and security procedures.
- The ability to remain calm and composed in high-pressure situations.
- A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
- Good organizational skills and attention to detail.
Hotel
The Glasgow Hotel, part of the Signature Collection by Best Western, seamlessly blends old and new architecture, making it a standout on the Glasgow skyline near the River Clyde, right in the heart of vibrant Glasgow.
Just seconds from junction 19 of the M8, 300 meters from Anderston railway station, and less than a mile from both Glasgow Central and Glasgow Queen Street train stations, the hotel is ideally located.
The hotel features 141 bedrooms, including 16 family rooms and 12 self-catering studio apartments. It also offers six meeting rooms with a capacity for up to 160 delegates, an indoor 15-meter swimming pool, a gym, and beauty treatment rooms
About Us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Hospitality
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Nights Team Member employer: LGH Hotels Management Ltd
Contact Detail:
LGH Hotels Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Team Member
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the Glasgow Argyle Hotel's offerings and unique features will help you engage confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience. Since this role involves managing guest requests, be prepared to share specific examples of how you've provided excellent service in previous positions.
✨Tip Number 3
Showcase your ability to handle emergencies. Given the nature of night shifts, emphasise any past experiences where you successfully managed high-pressure situations or emergencies, as this will be crucial for the role.
✨Tip Number 4
Network within the hospitality industry. Connect with current or former employees of LGH Hotels Management on platforms like LinkedIn to gain insights about the company culture and potentially get a referral.
We think you need these skills to ace Nights Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in hospitality, especially any previous roles in hotel environments or night shifts. Emphasise your customer service skills and ability to handle emergencies.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the Nights Team Member role. Mention specific skills that align with the job description, such as your understanding of safety procedures and your ability to remain calm under pressure.
Highlight Relevant Experience: In your application, clearly outline any past experiences that relate to the responsibilities listed in the job description, such as guest services, security checks, or food and beverage service. Use specific examples to demonstrate your capabilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at LGH Hotels Management Ltd
✨Showcase Your Customer Service Skills
As a Nights Team Member, excellent customer service is key. Be prepared to share examples of how you've handled guest requests or resolved issues in previous roles. Highlight your friendly and professional demeanor.
✨Demonstrate Your Understanding of Safety Procedures
Safety is paramount during night shifts. Familiarise yourself with common safety and security protocols in hotels. Be ready to discuss how you would handle emergency situations or perform security checks.
✨Stay Calm Under Pressure
Night shifts can be unpredictable. Prepare to talk about times when you've remained composed in high-pressure situations. This will show that you're capable of handling the demands of the role.
✨Ask Insightful Questions
At the end of the interview, ask questions that demonstrate your interest in the role and the hotel. Inquire about team dynamics, training opportunities, or how success is measured for a Nights Team Member.