Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver outstanding customer service and maintain shop standards in a fast-paced environment.
- Company: Join John Lewis, the UK's largest employee-owned business, committed to creating a happier world.
- Benefits: Enjoy flexible working hours, competitive pay, and a supportive team culture.
- Why this job: Be part of a brand that values kindness, respect, and personal growth while making a difference.
- Qualifications: Basic IT skills and strong communication are essential; customer service experience is a plus.
- Other info: Weekend availability is required; training provided for all necessary skills.
ABOUT THE ROLE
As a Customer Assistant in one of our John Lewis shops, you\’ll make sure our difference is felt through the delivery of outstanding customer service and highlighting our first class in store experiences, that our competitors just can not compete with.
Alongside the great service you provide to our customers, you\’ll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we\’re known for and build their loyalty with our brand for a lifetime.
.
Key ResponsibilitiesWorking in our shops can be fast-paced and varied. On a day-to-day basis you\’ll be responsible for:- Delivering engaging and inspirational customer service at every stage of the customer journey.- Using your product knowledge and sales training to drive sales and increase profits for the Partnership.- Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.- Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.- Identifying areas of improvement and implementing solutions.- Helping to protect our profits by supporting with accurate stock counts.Essential skills/experience you\’ll need– Basic IT literacy.- Strong communication skills.Desirable skills/experience you may have– Experience of working in a customer facing role is welcomed but not essential. We\’ll train you in all you need to know so that you can perform at your best, everyday.- Merchandising and product displays experience.
.
To learn more about this role, please copy and paste this link into a new browser window: https://embed.wirewax.com/8063665
Closing Date:
July 21, 2025
Pay:
£12.40 Hourly
Contract Type:
Temporary
Hours of Work:
Varied hours of part time work in which weekend working is essential.
Job Level:
Partnership Level 10
Where You\’ll Be Working:
Cambridge (John Lewis & Partners), Grand Arcade, Cambridge, Cambridgeshire, CB2 3DS
ABOUT THE PARTNERSHIP
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
#J-18808-Ljbffr
Customer Assistant employer: JLP Insights & Media website
Contact Detail:
JLP Insights & Media website Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Familiarise yourself with John Lewis' values and customer service philosophy. Understanding what makes their approach unique will help you align your responses during the interview and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare to discuss your previous customer service experiences, even if they are not directly related. Think of examples where you went above and beyond for a customer, as this will showcase your commitment to excellent service.
✨Tip Number 3
Practice your communication skills by engaging in conversations with friends or family about products or services. This will help you articulate your thoughts clearly and confidently during the interview.
✨Tip Number 4
Research common retail scenarios and how to handle them effectively. Being prepared with solutions for potential customer queries or complaints will show that you can think on your feet and provide exceptional service.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experiences align with these requirements.
Showcase Customer Service Skills: Emphasise any previous experience in customer-facing roles, even if it's not essential. Use specific examples to demonstrate your ability to deliver outstanding customer service and resolve queries effectively.
Highlight Teamwork and Flexibility: Mention your ability to work flexibly across different tasks and support your team. Provide examples of how you've contributed to a team environment in past roles, showcasing your adaptability.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role and the company. Explain why you want to work at John Lewis and how you can contribute to their mission of delivering exceptional service.
How to prepare for a job interview at JLP Insights & Media website
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to deliver outstanding customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, demonstrating your commitment to putting the customer at the heart of everything you do.
✨Demonstrate Product Knowledge
Familiarise yourself with the products and services offered by John Lewis. During the interview, be ready to discuss how you would use this knowledge to enhance the customer experience and drive sales, showing that you understand the importance of product knowledge in a retail environment.
✨Emphasise Teamwork and Flexibility
Working in a fast-paced shop requires flexibility and teamwork. Be prepared to share examples of how you've successfully collaborated with others in previous roles and how you can adapt to various tasks, from till support to stock replenishment.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the role and the company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you. Consider asking about training opportunities or how the team supports each other.
